Torre de Merced

Clean, well kept, very nice employees, nice rooms

I have stayed at this hotel previously but this time we were left disappointed. The property had not communicated to Expedia that rooms have window overlooking the interior. We were allocated a room overlooking the lobby which was extremely noisy - the soundproofing did not not work at all. We very quietly and politely told a receptionist that we liked the room however expected a room overlooking the exterior. The 'experienced' receptionist interrupted that there were no such rooms except for 'superior' rooms, which was not plausible as there are six floors in the hotel. The attitude was very passive-aggressive and remained so till our check out. The receptionist responded 'superior' rooms cost additional 20EUR per night. When I said that was fine, the reply was that 'we should have a think about it and when EVEN once we decide, then there is no guarantee a room is available' !! We are baffled at the defensive response given we were very calm during the discussion. We left the matter at that since the general attitude was off-putting. There pool is dated, the lobby is crowded with commercials and the hosts came across as over pressured in all departments. One kind receptionist Joao, went out of his way to print our bus tickets. Breakfast was a fine spread - minus the general service.

Beautiful property, very clean, nice and friendly staff.