Title: KO'OLEBIL Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # KO'OLEBIL Family-friendly hotel with 2 outdoor pools and 4 hot tubs ![Business centre](https://images.trvl-media.com/lodging/91000000/90900000/90898000/90898000/240fc4dc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/91000000/90900000/90898000/90898000/39441aaf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Games room](https://images.trvl-media.com/lodging/91000000/90900000/90898000/90898000/586d5441.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dock](https://images.trvl-media.com/lodging/91000000/90900000/90898000/90898000/fd2953e6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor dining](https://images.trvl-media.com/lodging/91000000/90900000/90898000/90898000/7678786a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies You can look forward to a poolside bar, a coffee shop/cafe and a garden at KO'OLEBIL. For some rest and relaxation, visit the 4 hot tubs. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre. 9.2 Wonderful ## Popular amenities - Bar - Hot tub - Pool - Breakfast available - Parking included - Air conditioning £73 includes taxes & fees 24 Sept - 25 Sept ## Room options ### Check availability for these dates # Tonight [Sept 23 - Sept 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=90898000&PinnedHotelID=90898000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=90898000&PinnedHotelID=90898000&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 24 - Sept 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=90898000&PinnedHotelID=90898000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=90898000&PinnedHotelID=90898000&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=90898000&PinnedHotelID=90898000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=90898000&PinnedHotelID=90898000&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=90898000&PinnedHotelID=90898000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=90898000&PinnedHotelID=90898000&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Deluxe Double Room | Pillow-top beds, in-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/91000000/90900000/90898000/90898000/700a32c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Separate sitting area Individually furnished Air conditioning Free cots/infant beds Flat-screen TV Pillow-top bed Sofa bed - single Private bathroom - 12594 sq ft - Sleeps 4 - 2 Queen Beds OR 1 Queen Sofa Bed ![Deluxe Room | Pillow-top beds, in-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/91000000/90900000/90898000/90898000/37dc2305.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 10.0 Exceptional 1 review ### Highlights Separate sitting area Individually furnished Air conditioning Free cots/infant beds Flat-screen TV Pillow-top bed Sofa bed - single Private bathroom - 12594 sq ft - Sleeps 3 - 1 King Bed OR 1 Queen Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTonala-Hotels-KOOLEBIL.h90898000.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTonala-Hotels-KOOLEBIL.h90898000.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C15.85625%2C-93.67504&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=35OeBSOiKM-alJ2-KxPs8dENmuU=) Calle principal Boca del Cielo, #1550, Tonalá, CHIS, 30513 #### What's nearby - Centro de Protección & Conservación de la Tortuga Marina en Chiapas - 31 min drive - 14.8 miles #### Restaurants - ‪Restaurante Erika - ‬9 min walk - ‪Tachinaste - ‬6 min walk - ‪El Camaron Boca Del Cielo - ‬6 min walk - ‪Yoyis - ‬5 min walk - ‪Restaurante Alexis - ‬9 min walk ## About this property ### KO'OLEBIL Family-friendly hotel by the sea A poolside bar, a coffee shop/cafe and a garden are just a few of the amenities provided at KO'OLEBIL. For some rest and relaxation, visit the 4 hot tubs. In addition to a bar and a business centre, guests can connect to free in-room WiFi. You'll also find perks such as: - 2 outdoor pools and a children's pool, along with a lazy river, sunloungers and pool umbrellas - Free self-parking - Cooked-to-order breakfast (surcharge), a nature reserve and a banquet hall - Beach towels, outdoor furniture and 1 meeting room Room features All guest rooms are individually furnished, and boast comforts, such as heated floors and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and separate sitting areas. Other conveniences in all rooms include: - Highchairs and travel cots - Pillowtop mattresses and sofa beds - Bathrooms with rainfall showers and bidets - 55-inch flat-screen TVs with premium channels - Wardrobes/cupboards, heated floors and separate sitting areas ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Beach shuttle (surcharge) - Free secured, uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 115 to 170 for adults and MXN 70 to 120 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant ### Things to do - 2 outdoor pools - 4 hot tubs - Children's pool - Kayaking - Lazy river - TV in common areas - Water sports equipment ### Family friendly - 2 outdoor pools - Children's pool - High chair - In-room sofa bed - Lazy river - Travel cot ### Conveniences - Limited-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) - Porter/bellhop - Proposal/romance packages ### Business services - Business centre - Computer station - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - In a nature reserve - Outdoor furniture - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Doorbell and phone notification - Front entrance ramp - Grab bar in shower - Grab bar near toilet - Handrails in stairways - Lever door handles - Low-height electrical sockets in bathroom - Pool access ramp on site - Tile flooring in room - Upper floors accessible by stairs only - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Pillowtop mattress - Single sofa bed ### Bathroom - Bidet - Free toiletries - Hair dryer (on request) - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch flat-screen TV with premium satellite channels ### Food and drink - Champagne service ### More - Air conditioning - Free local calls - Heated floor - Individual furnishings - Laptop workspace - Phone - Safe - Separate sitting area - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 8:00 AM - 10:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 115 to 170 for adults and MXN 70 to 120 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds This property accepts credit cards, debit cards and cash Cashless transactions are available Parties and events are allowed on site Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 10:00 PM Parking height restrictions apply Guests under 7 years old are not allowed in the swimming pool or hot tub, and guests under 12 years old are only allowed in the swimming pool and hot tub with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as KO'OLEBIL Hotel KO'OLEBIL Tonalá KO'OLEBIL Hotel Tonalá ## Frequently asked questions ### Does KO'OLEBIL have a pool? > Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM to 10:00 PM. ### How much does it cost to stay at KO'OLEBIL? > As of 23 Sept 2025, prices found for a 1-night stay for 2 adults at KO'OLEBIL on 24 Sept 2025 start from £73.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Tonala-Hotels-KOOLEBIL.h90898000.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is KO'OLEBIL pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at KO'OLEBIL? > Self-parking is free at this property. ### What time is check-in at KO'OLEBIL? > Check-in start time: 3:00 PM; check-in end time: 5:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at KO'OLEBIL? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is KO'OLEBIL located? > Located by the sea, this family-friendly hotel is 29.9 mi (48.2 km) from La Sepultura Biosphere Reserve and 31.1 mi (50.1 km) from Iglesia Vieja. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## KO'OLEBIL Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Amenities ### 9.8 Staff & service ### 9.8 Eco-friendliness ### 9.6 Property conditions & facilities 10 - Excellent 14 8 - Good 5 6 - Okay 0 4 - Poor 0 2 - Terrible 1 ### 10/10 Excellent #### Christina 2 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel with excellent and friendly staff! I will definitely be returning soon :) ##### Christina Stayed 2 nights in May 2025 ### 10/10 Excellent #### Rene 11 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente opción de alojamiento en Boca del Cielo. El personal es muy amable ##### Rene Stayed 1 night in Dec 2024 ### 8/10 Good #### Esther 20 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Boca del Cielo. Una muy buena experiencia, muy recomendable, muy tranquilo, se descansa bien, personal de servicio muy amable, el único detalle: le hace falta mantenimiento y limpieza a las albercas, tenían mucha lama y al pisar los azulejos se levantaban. ##### Esther Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Jesus Emmanuel 22 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente estancia. Muy buena opcion. Sigue el navegador de google, pareciera no hay hotel pero unos metros mas allí estará. Discreto por fuera, bonito por dentro, la propiedad todo bien y agradable. Habitación: amplia, limpia, aire acondicionado funcionando al 100. En la habitación hay sillones comodos asi como una mesa de centro con banquitos. Señal de Sky en smart TV con Apps. WiFi. Personal atento y amable. Pedimos de cenar y nos llevaron los alimentos a la habitación sin costo extra. Varias albercas: para adultos (algo profunda) y tambien hay para niños. El personal de lobby nos oriento para pedir una lancha y visitar la parte de la isla/resturantes donde puedes llegar al mar. El hotel tiene su propio muelle donde te llevan y traen por $200 pesos. Detalles a mejorar: al usar la regadera, el agua tardaba en irse por lo que se formaba un gran charco. Una cortina/persiana estaba en mal estado (deshilada). Algunos focos/luminarias dentro de la habitación no prendían. El agua de la alberca se sentía muy caliente y el clima estaba caluroso. ##### Jesus Emmanuel Stayed 1 night in May 2025 ### 10/10 Excellent #### Celestino 14 Apr 2025 ##### Celestino Stayed 2 nights in Mar 2025 ### 8/10 Good #### Sandra Verónica 1 Feb 2025 ##### Sandra Verónica Stayed 1 night in Jan 2025 ### 8/10 Good #### Jhonny 31 Dec 2024 ##### Jhonny Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Gaby 10 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lindo lugar y muy amables todos ##### Gaby Stayed 1 night in Sep 2024 ### 10/10 Excellent #### KARINA MARIBEL 16 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities solo muy lejos la playa ##### KARINA MARIBEL Stayed 1 night in Aug 2024 ### 8/10 Good #### Janett 14 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Propiedad cercana a la playa. ##### Janett Stayed 1 night in May 2024 ### 10/10 Excellent #### Norma 30 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente trato del personal, desde el recibimiento, la estancia, siempre prestos para apoyar y orientar en cuanto a como moverse al estero, manglares o algun area circundante al hotel, los alimentos, snacks y postres deliciosos. Mil Gracias Sr. Oscar, Chef y todo el personal en general. Por supuesto que volveria en un futuro si Dios nos lo permite. ##### Norma Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Celestino 19 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Celestino Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Maria de Lourdes 17 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy limpio, bonito y el personal muy amable ##### Maria de Lourdes Stayed 1 night in Mar 2024 ### 2/10 Terrible #### jesus 26 Aug 2023 ##### jesus Stayed 1 night in Aug 2023 ### 10/10 Excellent #### TIFFANY 24 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### TIFFANY Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Jesus 5 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy recomendable ##### Jesus Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Norberto Vazquez 22 Jun 2023 ##### Norberto Vazquez Stayed 1 night in Jun 2023 ### 8/10 Good #### Arturo 1 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Buen lugar para descanso, instalaciones de la habitación seminuevas, la alberca y el jacuzzi bien. ##### Arturo ### 10/10 Excellent #### Nora Maite 8 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### EXCELENTE EXCELENTE ##### Nora Maite Stayed 1 night in May 2023 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - 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