Desk, iron/ironing board, free WiFi, bed sheets
Check availability

Reviews of Hotel El Rebozo

3.5 out of 5
Hotel El Rebozo
Carret. Libre Circuito Avandaro Km 6.5, Fracc. Avandaro, Valle de Bravo, MEX

Reviews

8.2

Very good

Rating 10 - Excellent. 64 out of 164 reviews" "
Rating 8 - Good. 64 out of 164 reviews" "
Rating 6 - Okay. 18 out of 164 reviews" "
Rating 4 - Poor. 11 out of 164 reviews" "
Rating 2 - Terrible. 7 out of 164 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Todd

Liked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

cesar

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hot water is not always available, there where large spiders on the room, internet service is quite unstable.
Stayed 3 nights in Sep 2023

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es muy bonito pero los cuartos son algo fríos.
Stayed 2 nights in Apr 2023

4/10 Poor

Sergio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Far from the pictures, no hot water for shower, no one answer in the reception, at night security sleeping no one open the garage for entrance
Stayed 1 night in Oct 2022

6/10 Okay

ALEJANDRA

Stayed 1 night in Sep 2022
Response from Eric Reyna on 20 Oct 2022
Gracias por su observación trabajaremos para hacer grata su estancia y esperamos verlos pronto, gracias!!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel was such an incredible experience. The property is so beautiful and peaceful; the staff was very helpful. We had the opportunity to spend time with the owner and her husband; they are extremely welcoming and hospitable. I highly recommend staying at this hotel... You will absolutely love it!
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fiendly service and great food
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cosy
Hotel is very nice, cosy, well maintained and very comfortable, in the middle of the woods, some rooms have a nice fireplace inside, well needed for the local weather. Located half way between Valle de Bravo and Avandaro you definitely need a car to move around the area. Front desk people are very helpful, although their customer, restaurant & food service needs lots of improvement, you won't find a soul or even ice after 8pm, so if you want to eat something you will have to drive at least 15 minutes to grab a bite nearby.
Stayed 2 nights in Apr 2021
Response from Eric Reyna on 3 May 2021
Gracias por sus comentarios los cuales son muy valiosos para nosotros para corregir las fallas y hacer de su próxima visita una estancia de su total conformidad, muchas gracias!!!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average stay
Business trip. However, there was nothing available to eat or drink after dinner hours. Arrived at 10pm after not eating after a day of travel and had to wait until the next morning to have something to eat. Beds were comfortable, room was very clean and housekeeping was amazing.
Stayed 3 nights in Mar 2021
Response from Eric Reyna on 3 May 2021
Gracias por sus comentarios, el tema de restaurante aun tenemos restricciones por contingencia, pero se tomara en cuenta sus observaciones para que sus próxima visita sea de su total agrado, gracias por sus visita y comentarios.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, con ambiente muy hermoso, en el bosque.
Stayed 1 night in Mar 2021
Response from ERIC REYNA on 3 May 2021
Gracias por sus comentarios, esperamos tener el placer de atenderle nuevamente en esta su casa, GRACIAS!!!

8/10 Good

Heiman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Eric Reyna on 21 Oct 2020
Gracias, un placer atenderle!!!

8/10 Good

MERCEDES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. every body was very kind
Stayed 1 night in Oct 2019
Response from Guest Service on 16 Oct 2019
Dear Mercedes; We are very pleased to know you had a great stay with us and that our staff was kind. It is our privilege to serve you and we will be honored to do it again sometime soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, the room was nice too, everything very clean. The only downside was the mattress, I guess it was a bit old and too soft so we slept as if our feet were higher than our head.
Stayed 2 nights in Jun 2019
Response from GM on 26 Jun 2019
Thank you very much we are very careful to your comments and we will give immediate solution

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Eric Reyna A. on 3 May 2019
Agradecemos su puntuación, estamos a sus ordenes y deseamos poder tener de nuevo el placer de atenderle.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very friendly staff, we arrived on a Wednesday and we were the only guest in there until Friday it was great very well decor
Stayed 4 nights in Mar 2019
Response from Eric Reyna on 10 Apr 2019
We appreciate your comments, for us your opinion is very important, we hope to have the pleasure of having you again hosted in this your home.

10/10 Excellent

Alexey, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable hotel in a quiet place
If you want quiet and desolation, this is the place for you. The only drawback is the absence of hiking trails.
Stayed 2 nights in Dec 2017
Response from GM on 3 Jun 2019
Agradecemos mucho su preferencia pero sobre todo sus valiosos comentarios que nos ayudarán a mejorar nuestras instalaciones y servicios.

8/10 Good

Carola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay in and enjoy.
Room is ok. Hotel grounds are beautiful. Breakfast buffet is amazing. Can get a bit cold at night.
Stayed 1 night in Nov 2017

8/10 Good

tere, mexico city

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Mexican style hotel
Beautiful garden restaurant and very nice bufete breakfast but the room very very cold
Stayed 1 night in Nov 2017
Response from GM on 3 Jun 2019
Agradecemos mucho su preferencia pero sobre todo sus valiosos comentarios que nos ayudarán a mejorar nuestras instalaciones y servicios.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rebeca

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
El Rebozo...lower 3 star hotel...
Initially, hotel has good look, nice lobby, enhance...though far from Valle de Bravo and even Avandaro. -- Resto of hotel nice...pool, restaurant, bar....since only 25 rooms, seemed empty all the time...Rest of hote decoration very Mexican, but for our taste a bit "too-much" --- Rooms really dark, problems with smell out of the bathroom sewer. At night had mosquitoes bothering us, could not sleep, so tried to call reception to get a mosquito spray, in-house phone not working at all, so walked up to the lobby (1:45am), and all lights where turned off, and nobody there!! -- mosquitoes got tired of us and they went to sleep around 4am!! -- Probably will never return to this hotel...

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

J RICARDO, mexico city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend in avandaro
nice hotel in avandaro. The bed was massive and the room was clean and nice. The amenities were not up to the quality you would expect for the price but ok. We had trouble with the water heater and it was fixed promptly. The restaurant is modest and the coffee is not good.

8/10 Good

Carlos Adolfo

Liked: Cleanliness

10/10 Excellent

LUIS ANGEL, Mexico DF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Very nice hotel only difficult to find very far away from Valle de Bravo, actually in Avandaro

10/10 Excellent

MARGARITA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquila
Stayed 1 night in May 2024

4/10 Poor

Aidee

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nos asignaron un primer cuarto y no había agua en el baño, además de u. Fuerte olor a caño, nos cambiaron de habitación, ya había agua pero el olor era el mismo.
Stayed 1 night in Apr 2024

8/10 Good

DULCE JENY

Stayed 2 nights in Mar 2024

8/10 Good

GLADYS GALAVIZ

Stayed 3 nights in Mar 2024

6/10 Okay

Omar

Travelled with family
Disliked: Amenities
No tienen servicio No cambian las toallas y el baño alía a caño
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Valeria

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Quise cancelar y no me dieron opción por lo qie di la oportunidad de quedarme en la propiedad, lamentablemente me encontré con estas (varias) situaciones. -no hay buena señal ni de internet ni de Megacable. -no tienen cuidado en el trato con el cliente, siendo qie varias veces insinuaron que el error es de uno y no del hotel. -olvidaron revisar el cuarto y encontré dos grandes arañas con todo y telaraña en el baño. -se olvidaron prender el agua caliente y tuve que reportarla para que lo hicieran. -olvidaron una botella de agua llena de cloro en el baño ( por suerte la encontré yo y no mis menores hijos). -la comida es medianamente buena, la comida salada o fría. - me enteré que el servicio de restaurante es intermitente por lo que tuve que buscar opciones de comida rápida. Difícil ya que el hotel está en medio de la nada. - el hotel es lindo, pero varias áreas están abandonadas. Todo te queda lejos, tienes que tomar carretera para poder ir o a valle o Avandaro. En si, hay mejores opciones.
Stayed 5 nights in Dec 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Un poco ruidoso el cuarto 25
Stayed 1 night in Nov 2023

10/10 Excellent

BERTHA ANGELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Estuvimos muy agusto en nuestra estancia. Muy tranquilo, lo único que no nos gusto tanto fueron los alimentos, tardaban mucho
Stayed 2 nights in Sep 2023

8/10 Good

Luis Lara

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Barbara

Disliked: Cleanliness, property conditions & facilities
Viejo y sucio! Toda la regadera con hongos
Stayed 1 night in Jul 2023

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
En general bien, mi único comentario es que me hubiese encantado que el agua de alberca estuviera al menos tibia
Stayed 2 nights in Apr 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es super tranquila, en las noches algo de frio pero se puefe hablar a recepción por si se requieren mas cobertores o un calentador, aunque es sencillo el hotel tiene todo lo necesario para pasarla bien y estar comodo.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

TONATIUH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para descanso
Hace 7 años visitamos el hotel y nos pareció excelente. Hoy ha cambiado un poco. El restaurante tenía más opciones que ahora, a la alberca le hizo falta limpieza y atención, pues aunque hay servicio de snacks y bebidas hay que estar a la cacería de alguien que pueda tomar tu orden. Como sea, la recepción y la atención, cuando lograbas tenerla, muy buena. Muy amables todos. Noches tranquilas, camas que me parecieron cómodas y lindo lugar. En general, sigue siendo bueno, pero puede mejorar.
Stayed 3 nights in Mar 2023

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne und geschmackvolle Ausstattung. Alles sehr grosszuegig angelegt.
Stayed 4 nights in Feb 2023

10/10 Excellent

Viviana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ambiente es muy tranquilo y el servicio es agradable
Stayed 2 nights in Feb 2023

10/10 Excellent

Kary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación y personal amable
Stayed 1 night in Feb 2023
Response from Recepción on 5 Feb 2023
El equipo de hotel el rebozo le agradece su comentario al mismo tiempo reiterar nuestros servicios en visitas futuras.Gracias, exelente día!

8/10 Good

JOSE LUIS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo buena. Le falta un poco mas de servicio y control de ruidos ya que se escucha todo
Stayed 2 nights in Oct 2022

10/10 Excellent

Karla

Stayed 1 night in Jul 2022

4/10 Poor

eliseo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
decepcionante
muy deteriorado. el cuarto olia mucho a humedad.sinceramente muy caro para el estado en que se encuentra . la tele muy pequeña , solo había dos ganchos, tuve que subir yo las maletas. mala relación calidad precio
Stayed 1 night in Jun 2022

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy padre el lugar, el personal muy amable, todo muy limpio, la comida excelente. La alberca está fria
Stayed 1 night in Jun 2022

4/10 Poor

Fredo

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Es hermoso el hoyel y está cuidado. Pero no hay gente que pueda ayudar en cuanto a servicios. El restaurante lo maneja una persona dolamente los fines de semana y la comida es pésima. Alrededor no hay nada cerca ni una tienda o restaurante, por lo que si se hospedan entre semana, tendrán hambre y su única opcion es pedir comida a domicilio.
Stayed 2 nights in Jun 2022

4/10 Poor

Lilian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El hotel está viejo y descuidado. Pagamos 3 mil pesos por una noche, no lo valió para nada.
Stayed 1 night in Mar 2022