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"We had a lovely couple of days at Planet Hollywood Navi Mumbai. Clean room and bathrooms, excellent breakfast and room service. Both fish and prawn curries were delicious. Big thumbs up for Divya who served our coffee and omelette then cleared the tables. Very polite and always smiling Ahmed was ever so helpful and made our stay very comfortable, even helped us book our Uber for our next destination. Will definitely stay here again.."

"Slightly understaffed"

"Its all about the Staff. Everyone from the person who opens the Gate, Opens the Door at Security, Front Desk, Cleaning Crews and all of the Staff in the Restaurant on the 9th Floor are a joy - Always Smiling, Always enquiring as to what I need. Unbelievable Customer Service to everyone - A great Testament to the Legacy of the Late Mr. Ratan Tata. Let me try with all the names - Hrithika, Sourabh, Mr. Shah at the front desk, Alia, Sammy, Neha, Sheetal, Anikhet, Gayathri, Pastry Chef gosh I forgot her name, Karan and so many others - Thank You"

"Yes"

"Very friendly staff and great breakfast"

"Rooms in ok condition not great. Location for large training and weddings, it’s very noisy, chaotic. "

"Room was clean, some reception staff was rude."

"Yes"

"I didn't sleep for 36 hours and didn't had food for 12 hours when arrived late in the afternoon at Shera Hotel and Banquet Navi Mumbai. Totally exhausted i expressed this towards the manager and staff. They acted at once, unburden me, ordered food for me, and settled me in my room. All in all Shera Hotel has a very professional and caring Manager and Team and they all speak very good english. I was positively surprised by the high quality standaard of the total staff. Furthermore the hotel itself is very modern and very clean meeting high standaards. Overall an excellent experience and for me a 10 out of 10."