Tisrasse Holidays from £106

I booked a room at Riad Lalla Khadija, but when I arrived, they sent me to a different property instead of the one I had reserved. This was not what I booked or expected. To make matters worse, I also saw a rat at the property they moved me to, which was completely unacceptable and made me feel very uncomfortable.

**AVOID THIS RIAD – SAVE YOUR MONEY!** Absolutely disgraceful experience. The Riad advertises deluxe double rooms with beautiful photos, but some rooms look NOTHING like them. Our room was dark, shabby, poorly maintained and not worth anywhere near what we paid. When we complained, staff claimed the photos were simply of some rooms. The manager eventually admitted we hadn't received the room type we booked, blaming Hotels.com. At checkout, another staff member admitted we weren't the first guests affected. Despite this, nobody offered compensation or even made an effort to put things right. Completely unacceptable! The room had no pillowcases, the toilet was loose on the floor, the toilet seat was detached, and the showerheads were rusty. The swimming pool was filthy, and breakfast was an absolute joke. One morning, they had run out of milk for coffee ONE HOUR before breakfast ended, despite shops selling milk just around the corner. Utterly ridiculous! The location is also misleading. It's a 20–25-minute walk to the main square, and the Google Maps location on Hotels.com is completely wrong. Solo female travellers may also feel uncomfortable walking back in the evening. The only positive was being able to get a taxi directly to the door. Marrakech was amazing, but this Riad seriously damaged our experience. Misleading photos, the wrong room, terrible maintenance, poor cleanliness and zero customer care. DO YOURSELF A FAVOUR AND BOOK SOMEWHERE ELSE.

We had a wonderful stay at Riad Flam & Spa in Marrakech. From the moment we arrived, we were welcomed with warm Moroccan hospitality and felt right at home. The riad is beautiful, peaceful, and full of Moroccan charm. Our room was comfortable and very clean, and the whole place was well maintained. After spending the day exploring the busy streets and souks of Marrakech, it was wonderful to come back to such a quiet and relaxing place. The staff were one of the best parts of our stay. Everyone was friendly, helpful, and always ready to make sure we had everything we needed. The breakfast was delicious and gave us a great start to each day. We really enjoyed our time at Riad Flam & Spa and would definitely recommend it to anyone visiting Marrakech. Thank you to the entire team for making our stay so enjoyable and memorable! Hakeem