Hello Sendi,We regret the inconvenience, we will address the issue directly with the personnel in charge of the area. Greetings,

Hi Raniel, thanks for your visit. Greetings,

Hi Hector ! Thank you for sharing such a positive rating about our service. Comments like yours are highly valued by our team members and motivate us to continue developing an excellent service. Regards,

MonicaThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Take care of yourself!

Isela "We are delighted to have met your expectations. Thank you for your positive review!":)

Hello Juan, thank you for your visit, it was a pleasure to have you with us on your next visit. We invite you to reserve our casitas which have air conditioning, mini refrigerator and coffee maker.It will be a pleasure to have you with us again,Regards,

Hello Ruben,We are pleased to know that your stay was great, we look forward to seeing you on your next trip to Rosarito.Thank you for your visit. Greetings,

Hello Hailey,We are pleased to know that your stay was great, we look forward to seeing you on your next trip to Rosarito.Thank you for your visit. Greetings,

Hola Silvia,Gracias por tu visita. Saludos,

Nos encanta saber que su estancia fue placentera fue un gusto tenerlo con nosotros. Lo esperamos en su proxima visita a rosarito,Saludos,

We are sorry for the experience you had with us.We'll chat with you to get more details and how we can make things better for you and other customers.thank you

HenryWe are delighted to have met your expectations. Thank you for your positive review.:D

Dear Roxana, thank you for your visit, we are sorry that your stay was not pleasant. We would like to know more about your stay, we will contact you. Greetings,

Thank you for your perfect rating, it was a pleasure having you visit. We look forward to seeing you again on your next visit.

Hola Victor, es estupendo saber que has tenido una experiencia positiva en con nosotros . Nuestro equipo se alegrará de saber que su duro trabajo ha dado sus frutos. Si hay algo que podamos hacer para apoyarle en su siguiente visita por favor háganoslo saber. Saludos,

We are very grateful that you took the time to leave us a 3-star review. Thank you!

Humberto,We understand your disappointment and we are sorry that your experience at Hotel Festival Plaza was not the best. Thank you for pointing out this growth opportunity we are always looking for new ways to prevent this from happening in the future.To correct this situation and as a token of our appreciation, we would like to recommend savings on your next trip. To redeem it you can contact us directly.Greetings

Hello Maria,We are sorry for the experience you had with us. We are sorry that you were not satisfied with our comforts.This differs from our standards and we want to remedy it, on your next visit you can stay in our superior rooms with sea view and air conditioning, we will gladly apply an additional discount.We'll chat with you to get more details and how we can make things better for you and other customers.thank you.

Jennifer,We are sorry for the experience you had with us.We'll chat with you to get more details and how we can make things better for you and other customers.thank you

Thank you for rating us and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Take care of yourself!

Larry, Estoy muy contento de escuchar que has disfrutado de tu estancia con nosotros. Espero que tu próxima estancia esté a la vuelta de la esquina. Llámanos si hay algo en lo que te podemos ayudar.Saludos,

"We are delighted to have met your expectations. Thank you for your positive review!"

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Take care of yourself!

Thank you for your honest opinion. I am sorry to hear that you were not satisfied with the competence of our team. Please send us an email with a phone number or email address so that our Hotel Manager can personally resolve your issues.Regards,

Dear Cynthia,We are sorry for the inconvenience, the pool was in a two-day maintenance period and is now working normally. Our manager will contact you to give you the attention you deserve. An apology for the inconvenience. greetings,

Thank you for your review, we look forward to seeing you on your next visit.

Gracias por tu valoración, te esperamos en tu próxima visita.

"We are delighted to have met your expectations. Thank you for your positive review!":)

Hello Claudia, how are you, I hope you are well. Could you please help me know why you think someone on our staff was rude, we are concerned about the satisfaction of our clients. Hopefully you can give us more details so we can follow up. We will contact you. Greetings,

Ivan ,Gracias por tu valoración, te esperamos en tu próxima visita.

Angelica.Thank you for your comments. I am very happy to hear that you enjoyed your stay with us.Regards.

Felicia,We appreciate you taking the time to provide us with a review of your stay. We look forward to seeing you on your next visit to Rosarito. Greetings,

Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we hope to have you again as a guest at our hotel.Regards,

Im happy to know that you are making new memories with your family!Thanks for your visit.

"We are delighted to have met your expectations. Thank you for your positive review!"

Jorge.Im happy to know that you are makingnew memories with your family!Thanks for your visit.Regards,

Dear MichelleWe love knowing that his stay was pleasant, it was a pleasure to have him with us. The rooms have television, telephone, bath towels and basic amenities which are in the room description. We will talk with general management to improve what is offered and make your stay excellent.Greetings,

Dear Vanessa We are sorry for the inconvenience during your stay, we have taken on the task of reviewing the details of your comment, they are already taking the necessary measures to resolve the details you mention to us. The rooms have television, telephone, bath towels and basic amenities which are in the room description. We will talk with general management to improve what is offered and make your stay excellent.Greetings,