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"I booked a 1 week stay for work, had a family emergency and had to leave for home on the second day. I called Expedia to let them know and ask about a refund for days not used. They called the front desk while I was on the phone with them, Expedia was ok with modifying my itinerary and so was American Inn and Suites, for a 2 night charge at regular rate for $221. I was ok with that. I had stayed Sunday and Monday, checked out Monday night around 8pm. I drove all night and day, got home Tuesday evening around 8pm. Friday came and American Inn had charged motherly weekly rate, when I called to talk to Tristan (the manager) he said he couldn’t refund me, that was for Expedia to do. Expedia was the one that approved it, American Inn agreed and then turn around and charge me full weeks rate even though I wasn’t there. Tristen even went further and told Expedia, while I was on the phone, that I didn’t check out until Sunday at noon…. Even though I checked out Monday night and had receipts to prove it. What a shady way to run a business. They tell you one thing and then do another. Them pulling the full amount of $596 instead of $221 overdrafted outr bank account, after agreeing to refund us, is definitely bad business. I don’t recommend staying with them at all."

"Everything was great !"

"The breakfast menu was very nice and fresh and the parking was well lit and safe."

"Check-in staff was wonderful."

"The breakfast offered was in individual packages to grab and go situation"

"Rooms were very dated and dorm-like, but clean. It was very convenient and close to the airport. Breakfast was complimentary and offered several selections; the staff was also very friendly."

"I dont usually complain about hotels. And im not really picky. But the top sheet on one of my queen beds had bodily fluids on it. Everything else seemed clean. It appears the hotel had some recent remodeling. The staff were all very friendly. But the bed grossed me out. "

"Parking good. breakfast ok."

"Good location large room with plenty of towels Didn’t have breakfast since I left at 3 am "