Tiberio Holidays from £233

Great location, friendly staff

We arrived to find the room had a very horrible sewage smell. We contacted the front desk and she attempted to remedy it by putting vinegar down the drain but unfortunately, this did not work. The smell was so bad that we were unable to stay and sit with this nauseous smell so we had to find an alternate hotel due to safety and health concerns. We attempted to get a refund after the fact from Hotels.com, but the property refused to refund the money because they blamed the smell on recent rains, even though the rains happened after we arrived, and not before, so their excuse was not valid. It’s typical of southern Europe. We live here and we know that they never like to take responsibility. It’s just how they are as a culture. So unfortunately, we’re gonna have to do a charge back on our card that we used to make the reservation. Before leaving this review, I gave them the opportunity to do the right thing but not surprising, they refused to do the right thing and refund our stay so apparently they are fine with their guests sleeping in the smell of sewage. This is the first time I’ve ever had to leave a review like this or leave a hotel so it’s disappointing that Hotels.com and the property did not do the right thing and don’t care about the health and safety of their guests. unfortunately this means I cannot use Hotels.com anymore on principal. It’s a shame when people just can’t do the right thing. On a sidenote, the staff we encountered on site were very friendly.

It was our first time visiting Sorrento and Hotel Plaza was in a very good location for sightseeing, food, restaurants and souvenirs. There was so many wonderful places to see! The room was nice and clean. The bed was comfortable and quiet for a good night's sleep. The staff were very friendly and helpful. Breakfast was wonderful with a big variety of choices and plenty of space to sit. Breakfast staff were always smiling and very helpful. The Skybar was really nice with fantastic views of the city and Mount Vesuvius and there was a lovely infinity pool too. I would definitely recommend staying at Hotel Plaza for your stay in Sorrento.

This was a beautiful property with fantastic views!! Great breakfast!!