Search Hotels Near Thomas Lake, Gowen

"The shuttle driver was very professional and everything went fast and smooth even through check in. Not many people were staying there because of the new ownership and switch over, but that did not keep the service from being top notch. I had a super quiet room and let me tell you that the workout facility is amazing. They even had a nice spinning bike , which is rare in hotels. And it was actually clean, which, again, gets overlooked in most places. I would definitely stay there again."

"We highly recommend this property. The person at check-in was friendly and explained the welcome reception that includes 3 complimentary drinks each evening and a buffet "snack bar" which included a buffet with pasta and sauce with chicken, salad and soup. For many guests, this became a complimentary dinner. They also had popcorn in the lobby for guests. There was an employee "Mike or Michael" who knew some of the repeat customers and how long they were staying. During the welcome reception, he was introducing guests who he knew were staying several days to help make connections among the guests. He also went to each table several times to see if there was anything people needed and to check in on whether everything was okay with their rooms. The breakfast was very good with a person making fresh scrambled eggs right in the service area. We would definitely stay here again!"

"Breakfast was the best one we’ve had at any IHG to date! Staff were excellent. All areas spotless and quiet "

"King room was satisfactory, as was complimentary breakfast. Coffee maker uses their proprietary coffee pouches and is very small and was unable to use my own coffee geounds. A stabilizer bar in bathtub was completely loose and if someone needed it there could be an accident. Conveniently located near airport and retail. Overall satisfied but some tweaks by Baymont would earn another star. Staff was great."

"Decent place, reasonably quiet, friendly staff, great location. Surprisingly walkable and good restaurant options. However, I've stayed here a number of times and every single time the tv has been broken. Different rooms even. But no tv. Lighting is weird too. But it's decent for the price"

"Love it. Have stayed here both times I have been in Grand Rapids. Easy in and out access to the main road. Well maintained pool and hot tub. The rooms are quiet, can’t hear other guests. Breakfast choices rotate so if staying more than one day, you get something different."

"The help were not courteous, the room was not what was described when booking, the beds were uncomfortable and one of the beds had a bed bug in it. The in-room coffee maker did not work. The towels were like using sandpaper and the maids could not speak English."

"The pool and hot tub were great. The breakfast wasn't impressive."

"Clean spacious room, friendly staff, nice property, easy check-in/out. Nice breakfast!"