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Reviews of Quality Inn Thermopolis Near Hot Springs

2.5 out of 5
Quality Inn Thermopolis Near Hot Springs
166 South US Hwy 20, Lane 5 S US Hwy 20, Thermopolis, WY

Reviews

7.0

Good

Rating 10 - Excellent. 159 out of 641 reviews" "
Rating 8 - Good. 212 out of 641 reviews" "
Rating 6 - Okay. 114 out of 641 reviews" "
Rating 4 - Poor. 97 out of 641 reviews" "
Rating 2 - Terrible. 59 out of 641 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviously just updated. The room was spotless, and quiet. Except for the doors hard closing down the hall.
Stayed 1 night in Apr 2024

8/10 Good

William

Stayed 2 nights in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Shelbi A

Stayed 2 nights in Mar 2024

2/10 Terrible

Austin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy and disgusting I would have left and stayed at a different motel but the other motels were booked.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheri

Travelled with family
It was a nice place. Great place for the kids
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Travelled with family
Liked: Staff & service, amenities
Sharon was extremely awesome. All of them were.
Stayed 2 nights in Feb 2024

2/10 Terrible

Ryan Heather

Stayed 1 night in Jan 2024

4/10 Poor

Anna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property was not clean, there eas a pervasive smell of pet urine. The bedspread was dirty and stained. Tje freezer/fridge had spillls. On the good side the towels, tub and toilet were clean. The pool was not working, therecwas a hot dog package in the drawer. The property coyld be nice with some attentiin to detail and fewer barking dogs.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Katie

Travelled with family, Travelled with family and small children
Liked: Staff & service
The room was worn out. The drains moved very slowly. There was garbage behind the garbage can and crumbs on the floor when we arrived. For the price it was ok. Our family liked the bunk beds and the pool for our kids.
Stayed 1 night in Dec 2023

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Johnathan

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is remarkably kind and responsive to any and all questions.
Stayed 3 nights in Dec 2023

8/10 Good

jeannette

Liked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Adelheid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were coins on the floor by the bed, there was a dirty cup left in a drawer next to the bed, there was a half drunk gallon of orange juice left in the refrigerator. Check in clerk was yelling at other workers when we were checking in, breakfast was barely edible, and the coffee in the lobby was always empty.
Stayed 1 night in Dec 2023

2/10 Terrible

David

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t know pets were allowed. We had dogs barking all morning. And the owners chasing them down the hallways screaming for the dogs to get back.
Stayed 2 nights in Nov 2023

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Preston on 26 Nov 2023
Thank you so much for your review please come back and see us.

10/10 Excellent

Ashtin

Stayed 1 night in Nov 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Oct 2023

10/10 Excellent

Adelheid

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean, comfortable room, friendly staff, great breakfast, would recommend.
Stayed 1 night in Oct 2023

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities, room comfort
Helpful staff!
Stayed 1 night in Sep 2023

8/10 Good

Jason

Stayed 1 night in Sep 2023

8/10 Good

KAREN, Billings

Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make you feel at home
My wife and I were on a road trip and booked this hotel. The staff there were all super nice. We stopped in their little bar for a drink and they were nice enough to cook pizza and wings for a late night bite. One of the ladies even brought out fresh cinnamon rolls for us and a couple other people in the bar. They really made us feel at home while on a long road trip. Would definitely stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Regina

Stayed 1 night in Sep 2023

4/10 Poor

Joshua, Huntersville

Disliked: Staff & service
I made a non-refundable reservation when I planned my stay earlier in the year but was in a motorcycle accident the week before my trip and unable to travel. I reached out to the hotel and offered to provide supporting documentation (accident report, insurance claim, etc.). Management would not issue a refund. They offered to let me rebook, but I didn’t know the next time I would be traveling to Wyoming. For only a one night reservation, a little understanding would have been appreciated. I will not consider this hotel when I travel to Wyoming in the future.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sue

Travelled with partner
Very comfortable and quiet night .. Best sleep in a week..
Stayed 1 night in Sep 2023

10/10 Excellent

Alaina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond service
I brought my family to Thermopolis for a fun weekend of swimming and dinosaur hunting. The Quality Inn was affordable, conveniently located, and clean. The best part was the staff - we left our swimsuits in our room, and they found them and mailed them back to us. Great service!
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Stayed 1 night in Sep 2023

10/10 Excellent

Abigail

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Janel

Travelled with family
Liked: Staff & service, room comfort
Not bad could be cleaner
Stayed 1 night in Sep 2023

8/10 Good

Linda D

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mishap handled properly but repairs needed.
Our last night of 3- day stay: Second floor room ceiling dripped water on our bed after a short rain at 12:45 am. Fortunately, we had two queen beds and could transfer over. Manager handled by crediting us the fee for that night. Needs repairs to roof!
Stayed 3 nights in Sep 2023

8/10 Good

Penny

Stayed 2 nights in Sep 2023

6/10 Okay

Michael, Billings

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Check in was good. We got to the room, pulled the sheets back and discovered Dog Hair and Crumbs. Went back down and was issued a different room, which was clean. The Door didn't fit right and the back door lock didn't function. The pool is not the Mineral water, Just chlorinated water. One unique feature of a Hotel like this, is you never have an on site bar, but this one does. Skip the Breakfast. I went own and the "Eggs" were in standing water, the Sausage was as well. There are a few Cafes in town with excellent Breakfast.
Stayed 2 nights in Sep 2023

6/10 Okay

Scott

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight
Really good amenities (even an on site bar), clean facility, adequate breakfast, well suited and competitively priced for our needs.
Stayed 1 night in Aug 2023

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hot breakfast to finish the stay.
Stayed 1 night in Aug 2023

8/10 Good

Joel

Liked: Staff & service, room comfort
Tired in thermopolis
The gentleman that checked us in was great! Made suggestions of where to eat, made sure we were settled in to our room and let us rest after a long day on the road. The room was clean but not spotless. The door was crooked and you could see daylight all the way around it, but was able to be locked and we felt secure.
Stayed 1 night in Aug 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
The service at this hotel was fabulous. every staff member we spoke to was friendly and kind. The location was good for our trip to thermopolis. The breakfast left a lot to be desired, but it was free/included with the room. The beds also left a lot to be desired. One bed in our room was super stiff and the other bed was super worn. Again, our overall stay at this hotel was wonderful.
Stayed 2 nights in Aug 2023

4/10 Poor

Reginald

Travelled with family
Disliked: Amenities
Property not well kept up and dirty
Stayed 1 night in Aug 2023

8/10 Good

TONI

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

6/10 Okay

Brian

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ride 23
It was just ok. Could have been cleaner. I was to tired to complain. And being just for me, after riding a motorcycle all day. Again it was ok. Solo or work. I would stay again. Family w/kids. Get away with the Mrs. Not a chance. For me it wasn’t enough to complain. But I’ll sleep on the ground. Otherwise I would have gone somewhere else. Refund or not.
Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023

8/10 Good

Kyle

Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023