The Neighbourhood Square Shopping Centre

I had an excellent stay at Melrose Place Boutique Hotel. The staff, hospitality, ambience, location, security were all top notch. I will be back!

Great location and very vibey. But suffers from the usual lack of communication between staff as well as lack of visible genuine professional enthusiasm of staff who just seem to be going through the motions and who couldn’t care less about the guest experience. Breakfast is a joke and poorly executed with no quality checks. Nice menu but poor delivery. Also there is a chronic long edit for the lifts because the hotel had about 10 different side functions - speak easy, gym, offices, etc and three tiny lifts. I stayed when it was Voco and now Hyde. Still needs work on service delivery / especially at that price point. Managers need to set standards and oversight and not always just apologise when the guest experience is not optimal. You can and should do better.

Great place to stay. Safe and secure. Lovely lake to walk around and observe wildlife. Large well appointed rooms with well appointed bathrooms. Friendly staff. Personalised service. My go to hotel when I travel to RSA.