Search Hotels Near The Gates of Newcastle Village Plaza, Clarington

"Very clean, good housekeeping services. Check in was easy, we showed up after the check-in window, but staff were easy to arrange a key pick-up location. "

"Parking was good. Room was freezing. TV kept freezing and skipping making any use pointless. Curtains would not close fully making the lights from the streets come in making it difficult to sleep"

"The receptionist young lady was the best ever very nice, very professional and very kind"

"Breakfast excellent! Breakfast attendant great "

"I only wanted a muffin or bagle but both were stale. Coffee was OK but would have been nice if they had real cream."

"We chose this hotel because Best Western markets itself as clean, safe, and family-friendly, with amenities like pools and breakfast. Unfortunately, this stay did not reflect that standard. This is my second concerning experience with Best Western. During a previous stay at Best Western Plus Lamplighter Inn & Conference Centre, there were hazards including a protruding nail and unsafe pool conditions that led to a child being injured. This stay was worse. A staff member knocked and entered our room before I could respond while I was inside with my children and half dressed. This was a serious breach of privacy and safety. The room itself felt unsafe. The bathtub tap came off in our hands, flooring had visible gaps and uneven areas that could easily cause a fall, and electrical outlets were loose. We were moved to a second room, however the conditions were similar, indicating this was not an isolated issue. Cleanliness was unacceptable. There was thick dust throughout, and we found visible blood stains on the comforter that appeared to have been previously marked but not removed. The pool area showed clear water damage and maintenance concerns. Overall, this property appears poorly maintained, with patchwork repairs creating additional hazards. This environment is not consistent with Best Western’s values or a family-friendly brand and is hazardous to both guests and employees."

"Room was very clean and staff there are very friendly and helpful! "

"Clean and comfortable room. The owner was incredibly helpful and personable. Would definitely stay here again."

"Room was very clean but we were surprised that we booked a suite yet there wasn’t a door on the bedroom for privacy. That’s not a suite - it’s a studio and should have been charged that way. Secondly, neither TV would stream even though we tried multiple times. The remotes only worked intermittently. Don’t have breakfast there if you have high blood pressure - the bacon was so salty it was almost inedible. Lastly, the noise was insane. There were kids running up and down the hallway until 11:30PM when my husband told them to pipe down, there was thumping all night above us, and the trains going by are quite loud. To their credit, the staff responded immediately when we went downstairs to complain about the kids. The staff was excellent and the hotel itself is very nice, but the experience of our stay was so frustrating that we contemplated leaving in the middle of the night. "