Thank you for taking the time to share your experience, Mike. We regret to hear that we were unable to provide you with a pleasant stay. We sincerely apologize for any issues encountered with the neighbors and appreciate your adherence to our Good Neighbor Policy. While we can't control what other residents do in their own homes, there is a noise ordinance with quiet hours. We encourage guests who need assistance to reach out to the local authorities. Our home has a strict no-smoking policy that we take very seriously. Regretfully, private owners in the surrounding buildings are not held to our house rules, but our team does work with the condo association to provide the best possible stay for each of our guests. We hope to have the opportunity to host you again!