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Reviews of The Yankee, Trademark Collection by Wyndham

2.5 out of 5
The Yankee, Trademark Collection by Wyndham
461 Pittsfield Rd, Lenox, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 66 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back
Stayed 1 night in May 2024

10/10 Excellent

Cristiam

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 1 night in Apr 2024
Response from Front Desk on 4 May 2024
Good afternoon, Cristiam Thank you for taking the time to answer our survey. I am happy to see that you had a nice experience with us. Thank you for choosing The Yankee for your stay. I hope you have a nice weekend!! Theresa Front Desk

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
My overall experience at the Yankee was very good, my only complaint is the shower. The water took forever to warm up and when it eventually did it was moderately warm, never got hot, and the water pressure was poor. Otherwise my stay there was all I needed it to be
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Good morning, Donna Thank you so much for taking the time to answer our survey. It's nice to see that, for the most part, you had a nice experience with us. Your feedback does not go unnoticed and I am sorry for the water issues that you were having. I hope that you will visit us again when you are in the area. If you do, please let the front desk know of any issues and we will do everything we can to resolve them. We want you to be completely happy with your stay. I hope you have a wonderful day!! Theresa Front Desk

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend the Yankee. The front desk person was kind and welcoming. As soon as I opened the door to my room, I was pleased to see how clean and cozy it was. The breakfast room was well stocked, and the pool was being enjoyed by families with children. I would definitely stay again. The property is on a main road with easy access to shopping . The only downside was the noisy heater. But I was warm!! Many thanks to all who work diligently to keep the Yankee a pleasant place for travelers.
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Good morning, Monica It is so nice to come to work and see such kind words. Thank you so much for taking time out of your day to answer our survey and for the detailed feedback. It is important to us that our guests have a nice experience with us and I am so happy that we provided that for you. Please accept my apologies about the heater. I will contact our maintenance department. Thanks for letting us know. We appreciate you and your business and hope to see you again, when you are in the area. I hope you have a nice day!! Theresa Front Desk

10/10 Excellent

Ryan

Stayed 2 nights in Jan 2024
Response from Front Desk on 1 Apr 2024
Good morning, Ryan Thank you for the positive feedback. I am happy to see that you enjoyed your stay. Thank you for booking with us. Have a wonderful day! Theresa Front Desk

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned attention to detail
Stayed 1 night in Mar 2024
Response from Michelle, Front desk on 25 Mar 2024
Thank you so much! We appreciate your positive feedback. Have a wonderful day!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Good afternoon, Thank you for taking the time to answer our survey. I am happy to see that you had a nice experience with us. Thank you for choosing The Yankee for your stay. Have a nice day!! Theresa Front Desk

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Exceptionally clean and well-run. Very nice staff.
Stayed 1 night in Mar 2024
Response from Michelle, Front desk on 25 Mar 2024
Thank you! We appreciate your positive feedback. Have a wonderful day!

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean
Stayed 1 night in Mar 2024
Response from Front Desk on 16 Mar 2024
Good afternoon, Liz It is nice to see that you had a nice stay with us. Thank you for your positive review and for booking with us. Have a nice weekend!! Theresa Front Desk

10/10 Excellent

yadira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe place to be and easy parking. Very convenient to drive into different towns.
Stayed 3 nights in Feb 2024
Response from Front Desk on 11 Mar 2024
Good morning!! We appreciate your positive feedback and are happy to see that you had an enjoyable stay. Thanks for choosing The Yankee for your stay, here in The Berkshires. Have a nice day!! Theresa, Front Desk

10/10 Excellent

Eduardo

Nice place, clean and great service
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Mar 2024
Good evening, EduardoThank you for taking the time to answer our survey. I am happy to see that you enjoyed your stay.Thanks for choosing The Yankee for your stay.Have a wonderful weekend!!TheresaFront Desk

2/10 Terrible

Katey

Stayed 1 night in Mar 2024
Response from Front Desk on 22 Mar 2024
Good afternoon, Katey Thank you for answering our survey. I am sorry that we fell short. If we should get the pleasure of hosting you again, please reach out to the front desk and we will do everything we can to resolve any issues. I hope you are having a nice day. Theresa Front Desk

10/10 Excellent

Andressa

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend excellent treatment and service out of 10
Stayed 4 nights in Feb 2024
Response from Front Desk on 2 Mar 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Needed one room for night because needed to be in the area and the beds/room were clean. The hotel hasn't been renovated but is clean. Maybe they could add some white paint to brighten up the lobby.
Stayed 1 night in Feb 2024
Response from Front Desk on 2 Mar 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Towels and bath robes are like sand paper. Room temperature was difficult to regulate.
Stayed 2 nights in Feb 2024
Response from Front Desk on 27 Feb 2024
Good evening, Derek Thank you for taking the time to answer our survey. Your comments do not go unnoticed and I apologize for the lack of comfort you experienced. If we should get the pleasure of serving you again, please reach out to the front desk for any issues or concerns and we will do everything we can to resolve them. Thank you for choosing The Yankee for your stay. I hope you are having a nice evening!! Theresa Front Desk

10/10 Excellent

Holly, Bluffton

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed there a few times. Staff very helpful!
Stayed 3 nights in Nov 2023
Response from Michelle, Front desk on 24 Feb 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

10/10 Excellent

Merideth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here for two nights on a weekend getaway. Room was cozy, spacious and very clean. Bed comfy, shower and tub good. Breakfast abundant and tasty. I appreciated that the fridge in the room has a freezer compartment. Very affordable, friendly staff. The only thing I would have changed is I would have stayed in the main building to be near the pool. This place has multiple buildings so if you are not in the main buildings so had to walk to the main building. Not a big deal. Could hear traffic from the street and the room heater is loud at times but neither troublesome. Couldn't hear neighbors and the weekend was a busy one. Would definitely stay again for another visit to the Berkshires!
Stayed 2 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Good afternoon,Thank you so much for taking our survey and for your positive detailed feedback. We appreciate you taking the time to do this. We appreciate you choosing The Yankee for your stay and hope to see you again.Have a wonderful weekend!!TheresaFront Desk

10/10 Excellent

Jillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe property! Good value
Stayed 3 nights in Feb 2024
Response from Michelle, Front desk on 18 Feb 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally embodies the Berkshires and rooms are large and well appointed. Breakfast was exceptional with a vast assortment of hot and cold items. Staff were welcoming and helpful from front desk to bar area.
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Good evening, Thank you so much for taking our survey and for the positive feedback. We appreciate your business and are happy you enjoyed your stay. Front Desk

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, not overdone
Stayed 1 night in Feb 2024
Response from Front Desk on 15 Feb 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at The Yankee. Have a wonderful day!Front Desk

10/10 Excellent

Dyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Large pool and great hot tub. Employees very friendly and helpful. Free breakfast had lots of choices. I would definitely stay there again.
Stayed 2 nights in Feb 2024
Response from Front Desk Kadijah on 11 Feb 2024
Good Morning Dyan we are so glad that you enjoyed your stay with us and that we were able to make your stay more comfortable thanks for taking the time out to take our survey we will be looking forward to seeing you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Michelle, Front desk on 10 Feb 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at The Yankee. Have a wonderful day!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 11 Feb 2024
Good evening, TinaThank you for taking our survey and leaving such a positive review. We appreciate your business and hope you will visit us again. Have a wonderful weekend! Theresa Front Desk

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We have been coming back to this hotel and it never disappoints. It’s location is perfect. Close to Lenox district, Stockbridge, Lee, and Pittsfield. Our room had a beautiful Mountain View. The king size bed and bedding were super comfortable. Bathroom was spacious, clean, and well supplied. Tv, WiFi, and ac worked fine. Breakfast was enough for us. Friendly guy at reception which made check in and check out a breeze. Safe environment too.
Stayed 3 nights in Feb 2024
Response from Front Desk Kadijah on 10 Feb 2024
Good Evening Cecilia we are so glad that you enjoyed coming back to our hotel and thanks for taking the time out to take the survey. We are looking forward to seeing you again in the future and we are glad that our reception made you feel welcome.

6/10 Okay

Andressa

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
My husband stays at they hotel every week for work and for the first time this week, the front desk girls decided it be ok to hind him her number. Clearly some people are not there to work but to flirt with customers. Other then that the hotel is good
Stayed 3 nights in Feb 2024
Response from Front Desk on 9 Feb 2024
Good Afternoon Andressa I am sorry about that we will make sure we turn that over to management and we hope you have a nice day

8/10 Good

patrick francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice would go again and have
Stayed 2 nights in Feb 2024
Response from Front Desk on 8 Feb 2024
Good afternoon, Thank you so much for taking our survey and for the positive feedback. We appreciate your business and are happy you enjoyed your stay. Front Desk

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great!
Great staff, great service, very clean, and always a comfortable and enjoyable stay.
Stayed 1 night in Feb 2024
Response from Front Desk on 8 Feb 2024
Good afternoon, MariaThank you so much for taking our survey, your positive feedback and your kind words. We strive to make sure all of our guests have a nice, comfortable stay and we are happy that we provided that for you. Thank you for your business and we hope to see you again.

10/10 Excellent

Anne E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle, Front desk on 6 Feb 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

6/10 Okay

Betsy

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kadijah on 4 Feb 2024
Good Morning Betsy Thanks for taking the time to fill out our survey. Hopefully, we see you again in the future.

10/10 Excellent

Kathy

Stayed 1 night in Jan 2024
Response from Front Desk on 22 Mar 2024
Good afternoon, KathyThank you so much for taking the time out of your day to answer our survey. It is nice to see that you had a nice experience with us. We appreciate your business and hope to see you again. Have a nice day and a wonderful upcoming weekend. Theresa Front Desk

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 1 night in Jan 2024
Response from Kadijah on 28 Jan 2024
Good Morning Barbara Thank you for taking the time to fill out our survey and we are so glad that you enjoyed your stay hopefully we see you again in the future have a nice day.

10/10 Excellent

patrick francis

Stayed 2 nights in Jan 2024
Response from Front Desk on 21 Mar 2024
Good morning, PatrickThank you for giving us a positive review. I'm glad to see that you had a nice experience with us. We appreciate your business. Have a nice day and a wonderful upcoming weekend. Theresa Front Desk

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. They were extremely helpful.
Stayed 1 night in Jan 2024
Response from Michelle, Front desk. on 26 Jan 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in the Berkshires!
We had a great 1 night stay. Our room was quite spacious with a king size bed, a gas fireplace and a bar area . The bathroom had a walk in shower and a jacuzzi tub. The room was very nice and clean. The fireplace kept us quite warm. The hotel also had an indoor pool and small hot tub. We also enjoyed our light breakfast.
Stayed 1 night in Jan 2024
Response from Michelle, Front desk on 23 Jan 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at The Yankee. Have a wonderful day!

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Michelle, Front desk on 21 Jan 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

10/10 Excellent

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle, Front desk on 21 Jan 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at the Yankee. Have a wonderful day!

10/10 Excellent

Yarieli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Jan 2024
Good evening, Thank you so much for your positive review and thank you for choosing The Yankee for your stay. We hope to see you soon. Have a wonderful weekend!! Theresa Front Desk

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on 18 Jan 2024
Good morning, Carol Thank you so much for your wonderful review. I am happy to see that you had a nice experience with us. Thanks for staying with us. I hope you have a nice day and a wonderful upcoming weekend. Theresa Front Desk

10/10 Excellent

Gonzalez

Stayed 1 night in Jan 2024
Response from Michelle, Front desk on 15 Jan 2024
Thank you! We appreciate your positive feedback. Have a wonderful day!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Response from Front Desk Kadijah on 14 Jan 2024
Good Morning Matthew we are so happy that you had a great stay we are looking forward to you staying with us again in the future.

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy place to stay and clean
Stayed 2 nights in Jan 2024
Response from Front Desk on 8 Jan 2024
Good morning,Thank you for leaving us a wonderful review. We appreciate your business and hope to see you again, when you are in the area. Happy New Year!! TheresaFront Desk

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 9 Jan 2024
Good morning and Happy New Year, PamelaThank you for taking the time to answer our survey. We are happy to see that you had a nice experience with us. I hope you have a wonderful day!! Theresa Front Desk

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 9 Jan 2024
Good morning, Seth Thank you so much for leaving us a wonderful review. I hope you will stay with us again, if you should find yourself in the area. Happy New Year!! TheresaFront Desk

10/10 Excellent

Serg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Jan 2024
Good afternoon, SergThank you for taking the time to leave us a great review. We are happy to see that you had a nice experience with us. Happy New Year!! Theresa Front Desk

10/10 Excellent

Nyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs and clean room. Breakfast has many choices too.
Stayed 1 night in Dec 2023
Response from Front Desk on 9 Jan 2024
Good morning, NyanWe appreciate you taking the time to answer our survey, feedback and kind words. We are happy to see that you had a nice stay with us. Please come see us again, when you are in the area. Happy New Year!! Theresa Front Desk

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed a couple of nights for new years. It was nice and cozy. Had a fireplace in our room so made it even more special. Would stay again in the near future. Only annoying thing was some people in the other rooms were smoking even though it said no smoking in the rooms.
Stayed 2 nights in Dec 2023
Response from Front Desk Kadijah on 7 Jan 2024
Good morning Christina we're very happy that you enjoyed your stay we are so sorry that happened I will make sure to report it to the manager and we are looking forward to seeing you in the future.

10/10 Excellent

Sabrina

Stayed 2 nights in Dec 2023
Response from Michelle, Front desk on 8 Jan 2024
Thank you! We appreciate your positive feedback. Have a wonderful day!

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling for Christmas
We had a wonderful stay. The people at the front desk were very friendly. The man at the front desk was so helpful with us finding a place to eat. Sorry, but I don’t remember his name.
Stayed 1 night in Dec 2023
Response from Michelle, Front desk on 1 Jan 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at The Yankee. Have a wonderful day!

10/10 Excellent

Sebastian

Stayed 2 nights in Dec 2023
Response from Michelle, Front desk on 21 Jan 2024
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at The Yankee. Have a wonderful day!

10/10 Excellent

Sangkyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michelle, Front desk on 31 Dec 2023
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at The Yankee! Have a wonderful day!