The Basement

I am never one to submit reviews but I am so disappointed on this property stay. We checked in late (11pm) our first night and when arriving we asked the front desk if they could recommend some food close by… they proceeded to say they didn’t know any place & try Uber Eats. I hoped on my phone and literally a place called Velvet Taco was open another 10 mins only just down the street a 2 min walk.. so I quickly called and they were close to closing and were kind enough to put some tacos together so we could get there in a few mins to grab ( they were delicious) then the next day we were gone all day for a event we originally came to Nashville for… we got back later in the evening to be able to use the rooftop pool which is 1 of the main reasons we booked this hotel (the Four Seasons was #1 because pool and hot tub but sold out) so we get to hotel about 8:15pm, get changed and head to pool about 8:30.. with the keys not opening the door. We head down to the lobby for some assistance and there is nobody tending to the front desk.. at 8:30pm. We end up waiting 15 mins and 2 ladies finally come back. We explain the pool doors not opening and they told us the pool closes at 8:45… which is not what is posted, or said upon check in. They were not helpful, then proceed to not go and let us in to use the pool after they weren’t available or have any explanation why the key wouldn’t open it.. they were so rude about it and it was very disappointing. I would not return

The room was incredible, the staff were very professional and friendly. It is a gorgeous spot, very central, and I would recommend it to anyone visiting Nashville. A+

Staff helped with parking due to us having a big 12 seater mini bus ! that was hard to park but they did what they could to help assist us get it parked. The hotel was great location very close to the Broadway about a 5 min walk would sty here again when come back to Nashville