Tessera Holidays from £186

This hotel kept our money and still hasn’t refunded us. We booked through Expedia and when we called to let them know that we were there to stay with them they said they didn’t have room for us , we’re trying to get our money back. They are not responding to us or to Expedia’s emails. All we want was a refund, terrible terrible customer service do not stay at this Hotel

Excellent hotel, great location

We loved our room and it was the most beautiful hotel with the best location so accessible to everything

What a great experience we had. I wish we could have stayed longer. Every staff member we met was incredibly helpful. Even before we arrived they helped arrange a 2.5 hour transfer from the port of Ravenna all the way to the hotel where we were met by the concierge at the dock. The hotel is close to quite literally everything including shops and food. The concierge recommended dinner at Rosa Rosso which turned out to be the best meal of our entire 14-day all over Europe. We plan on going to Milan and returning to Venice. We will absolutely stay at Palazzo when we return.