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Reviews of Terrigal Sails Serviced Apartments

4 out of 5
Terrigal Sails Serviced Apartments
6 Maroomba Road, Terrigal, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 308 out of 627 reviews" "
Rating 8 - Good. 254 out of 627 reviews" "
Rating 6 - Okay. 46 out of 627 reviews" "
Rating 4 - Poor. 16 out of 627 reviews" "
Rating 2 - Terrible. 3 out of 627 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, property conditions & facilities
Easily accessible and good privacy booking in & out.
Stayed 2 nights in Apr 2024
Response from Reception on 8 Apr 2024
Thankyou Fiona for your review. Glad you like your stay, look forward to welcoming you back.

8/10 Good

Georgi

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2024
Response from Reception on 14 Mar 2024
Thank you Georgi for the review following your stay.

6/10 Okay

Teresa, Cowichan Bay

Travelled with partner
Liked: Cleanliness
Pros - Large room and well stocked to meet our needs. Bed was good and overall apartment was clean. Easy walk for supplies and restaurants. Cons - Confusing check-in, A/C needs an upgrade, and because guests are required to clean their own dishes. They were not cleaned very well for our use when we arrived.
Stayed 2 nights in Feb 2024
Response from Reception on 10 Feb 2024
Thank you Teresa for your review following your stay. Its great to read that you enjoyed your stay in one of our large and comfortable one bedroom apartments.We appreciate the honest feedback in regards to the dishes and a/c and will be discussing this with our housekeepers to make sure they stay on top of these things.

8/10 Good

Pierre

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reception on 10 Feb 2024
Thank you Pierre for the review following your stay, we look forward to welcoming you back to Sails in the near future.

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness
Looked like our room was in the midst of a makeover - marks on the walls where artwork used to be - TV too low for the bed and strangely no fly screen. Room overpriced for the state it was in. Clean and comfortable and great location.
Stayed 1 night in Jan 2024
Response from Suzanah on 10 Jan 2024
Hi Helen, thank you for your review. We do apologise for any inconvenience caused during your stay. Our team is constantly working on improving our rooms and facilities, and we appreciate your feedback about the marks on the walls and lack of a fly screen. We will make sure to address these issues immediately.We are glad to hear that you found our location convenient and enjoyed a comfortable stay overall.

8/10 Good

tammy

Stayed 4 nights in Dec 2023
Response from s on 19 Dec 2023
Thank you Tammy!

10/10 Excellent

Susan, Cumberland

Liked: Cleanliness, amenities, property conditions & facilities
A nice place to stay with lots of space and everything I needed for a comfortable visit. Staff is very friendly.
Stayed 4 nights in Nov 2023
Response from Suzanah on 19 Dec 2023
HI Susan, thank you for your review! We are thrilled that you enjoyed your time with us and we look forward to seeing you again soon!

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Suzanah on 19 Dec 2023
Thank you Robert!

8/10 Good

Andrea, Lindfield

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Terrigal Sails Apartments are very close to local cafes, pubs and has a large variety of places to eat all within an easy 5-10 walk. Beach is also very close with easy 10min walk. Would recommend for short stay or.couples.
Stayed 2 nights in Nov 2023
Response from Suzanah on 19 Dec 2023
Hi Andrea, thank you so much for the great feedback! We are so glad you enjoyed your stay with us and we so appreciated the recommendation! We look forward to seeing you again.

10/10 Excellent

Ivan Dario Zapata

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was Ok, very confortable and nice
Stayed 3 nights in Nov 2023
Response from Suzanah on 18 Nov 2023
Hi Ivan, we are so glad to see you were comfortable and you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

Ai Lin

Stayed 1 night in Nov 2023
Response from Suzanah on 18 Nov 2023
Thank you for the 10/10!

8/10 Good

Thanh

Stayed 1 night in Nov 2023
Response from Suzanah on 19 Dec 2023
Thank you Thanh!

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 3 nights in Oct 2023
Response from suzanah on 18 Nov 2023
Thank you Andrew!

10/10 Excellent

Greg

Stayed 2 nights in Oct 2023
Response from Suzanah on 19 Dec 2023
Thank you Greg!

10/10 Excellent

Mohamed, St Leonards

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Suzanah on 31 Oct 2023
Thank you Mohamed!

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities
The unit was great for what I needed it for, just some where to sleep and refresh. Very adequate
Stayed 3 nights in Oct 2023
Response from Suzanah on 24 Oct 2023
Hi Joel, thank you for the review! Sounds like you were pleasantly thrilled with your stay which is great! We appreciate the good word and hope to see you again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
The location was excellent the staff were really friendly and the room was spacious and clean
Stayed 3 nights in Oct 2023
Response from Suzanah on 24 Oct 2023
Hi Michael, thank you for the great review! We are so glad you enjoyed our great location and found the room "Spacious and Clean". We so appreciate the positive feedback and we look forward to seeing you again soon!

8/10 Good

Jodie

Liked: Room comfort
Stayed 2 nights in Oct 2023
Response from Suzanah on 9 Oct 2023
Thank you Jodie!

10/10 Excellent

Jan

Stayed 1 night in Oct 2023
Response from Suzanah on 7 Oct 2023
Thank you Jan!

10/10 Excellent

KELVIN

Liked: Cleanliness, property conditions & facilities
Great service all round
Stayed 2 nights in Jul 2023
Response from Suzanah on 7 Oct 2023
Thank you Kelvin!

6/10 Okay

Zoe

Liked: Cleanliness
Great location, close to beach and shops. Room was clean and bed comfortable. Room was noisy. Could hear every movement of guests in floor above, every flush of their toilet and shower use. Suitcases along tiled corridors also very noisy very early in the morning.
Stayed 2 nights in Sep 2023
Response from Suzanah on 26 Sept 2023
Hi Zoe, thank you for your review! We are glad to see you enjoyed our Great Location and Clean Rooms!

4/10 Poor

Albert

Liked: Cleanliness, room comfort
Our stay at Sails
From 10 pm we had no power. Otherwise the room was nice!
Stayed 1 night in Sep 2023
Response from Suzanah on 20 Sept 2023
Hi Albert, we apologies for the power outage you experienced during your stay with us. This was out of our control and went through the entire of Terrigal, which is a highly unlikely event. We understand the disturbance this caused and hope that the reminder of your stay was enjoyable. We look forward to seeing you again and thank you for choosing Terrigal Sails.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is lovely and neat. We stayed in the spa suit and it had all we needed. The only thing that let us down for me was there internal information about area food in and out and what is available. They sent you to other web sites etc but there was very little effort out into that when they really had a good opportunity to ready wow there guest and make it a lot better experience for there guest. Andrew maca
Stayed 2 nights in Sep 2023
Response from Suzanah on 20 Sept 2023
Thank you Andrew for the feedback, we will take this onboard. We are glad to see you enjoyed our spa suite and we look forward to seeing you again!

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Will visit again
Stayed 1 night in Aug 2023
Response from Suzanah on 20 Sept 2023
Thank you Colin, we so look forward to seeing you again!

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Very adequate and spacious motel. Conveniently located to the beach and village hub.
Stayed 1 night in Aug 2023
Response from Suzanah on 20 Aug 2023
Hi Andrew, thank you for your review! We are so glad you enjoyed our convenient location and we look forward to seeing you again.

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet,clean and nice service .
Stayed 2 nights in Aug 2023
Response from Suzanah on 20 Aug 2023
Hi Marian, thank you for the excellent review! We are so glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Guy

Stayed 2 nights in Aug 2023
Response from Suzanah on 19 Aug 2023
Thank you Guy!

6/10 Okay

Ellen

Travelled with partner
Liked: Cleanliness
The property was clean, and well situated for shops, cafes and beach. The “kitchen” was looking very tired and dated, with a loose tap and no oven or cooktop, just a grill and microwave. The “ free breakfast” was a small packet of supermarket cereal. Unfortunately the mattress was very saggy and uncomfortable. I’m not usually fussy about beds but it was one of the worst mattresses I’ve slept on. If I returned to the property I would make sure it was a different apartment, not unit 5.
Stayed 2 nights in Jul 2023
Response from Suzanah on 19 Aug 2023
Hi Ellen, thank you for taking the time to give us your feedback. We are sorry to see you did not find the mattress to your liking - Of course in the future, you may request a different room, we would be more than happy to accommodate you.

8/10 Good

Owen

Stayed 2 nights in Jul 2023
Response from Suzanah on 19 Aug 2023
Thank you Owen!

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unit was well maintained, had comfortable beds and was fully equipped for a short or long stay. Located in a quiet area but close to the main shopping precinct and beach. Only downside was a lack of promised information for late entry. However not a major issue as phone contact was achieved.
Stayed 1 night in Jul 2023
Response from Suzanah on 19 Jul 2023
Hi Frank, thank you for the stellar review! We are so glad to see that you were comfortable during your stay with us. We appreciate the feedback regarding late entry and will take it on board. Thank you again for choosing Terrigal Sails and we look forward to seeing you again!

4/10 Poor

Dougal

Travelled with partner
We thought we were moving into a serviced apartment. We waited the whole day for it to be serviced but the room staff was a no show. We were unable to get in touch with anyone on Sunday afternoon to ask for assistance. We had to go looking for clean towels and items like the "light breakfast", etc. were not restocked on day 2. we decided to leave a day early.
Stayed 3 nights in Jul 2023
Response from Suzanah on 11 Jul 2023
Hi Dougal, we are so deeply saddened to read this. Our apartments are fully serviced and a huge part of our guests experience. We are looking into this matter very seriously to ensure all staff are adhering to their roles. Both yourself and your wife were lovely guests and I assure you we are not taking this matter lightly. We appreciate you bringing this issue to our attention and do again sincerely apologies for the inconvenience coursed.

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness
Very handy to Terrigal beach and restaurants. Checkin details are vague on Expedia. Need to be updated to indicate unattended times.
Stayed 1 night in Jul 2023
Response from Suzanah on 11 Jul 2023
Hi Glen, thank you for the great review! We really appreciate the feedback regarding the update on unattended times and we will be looking into that. Thank you for bringing that to our attention! We hope you had a wonderful stay and look forward to seeing you again.

6/10 Okay

Alex

Ok pillows had marks on them not fresh toilet paper had to get more an kettle is dirty but ok i guess
Stayed 1 night in Jun 2023
Response from Suzanah on 11 Jul 2023
Hi Alex, thank you for your review! We are sorry to see there were a few things not to your liking. For future reference, please feel free to bring these issues up during your time with us so that we may rectify the problems and ensure you have a comfortable stay! We appreciate the feedback and hope to see you again!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and good room. Only down side was smell of cigarette smoke when outside room (coming from common areas?)
Stayed 1 night in Jun 2023
Response from Suzanah on 13 Jun 2023
Hi Mark, thank you for the review! We are glad to hear you enjoyed our great and convenient location. We are disappointed that you experienced a cigarette smell in our common area. Terrigal Sails has a strict no smoking policy, that goes for anywhere on the grounds. We apologies and hope this is not a reflection of us as we do take our policies very seriously. We thank you again for choosing Terrigal Sails and we look forward to having you stay with us again.

10/10 Excellent

Reanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, perfect location for anyone visiting the main part of terrigal
Stayed 2 nights in May 2023
Response from Suzanah on 23 May 2023
Hi Reanna, thank you for the fantastic review! We are so glad that you enjoyed your stay with us and appreciated our "Perfect Location". Thank you for staying with us and we look forward to seeing you again!

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, amenities
Good location, nice amenities, clean, efficient , friendly. Common areas are starting to look a little old, could use some cleaning of the tiles and grouting, and new paint on the walls, Sometimes reception did not pick up the phone. Was not impressed when the desk light in room 3 was not working and was told they couldn't swap it out or supply a bulb, I had to supply my own!. Other than that, very happy.
Stayed 3 nights in May 2023
Response from Suzanah on 23 May 2023
Hi Alexander, thank you for the review! You will be happy to hear we are in fact in the middle of a refurbish. We apologies for the matter of the light bulb and very much appreciate you picking up your own one. We are glad to see that other than the minor details you were "Very Happy" with your stay. Thank you for choosing Terrigal Sails and we look forward to seeing you again!

8/10 Good

Anthony

Stayed 1 night in May 2023
Response from Suzanah on 11 Jun 2023
Thank you Anthony!

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
Beds & pillows really soft and uncomfortable. Construction site nearby started work at 6am.
Stayed 1 night in May 2023
Response from Suzanah on 23 May 2023
Hi Nicole, thank you for the review. We apologies for the disturbance with the construction site. We agree, that it is an early time to start however, as it is not our construction it is obviously out of our hands. We thank you for choosing Terrigal Sails and do hope to see you again!

10/10 Excellent

Rosemary

Stayed 1 night in May 2023
Response from Suzanah on 11 Jun 2023
Thank you Rosemary!

10/10 Excellent

Tracy

Liked: Cleanliness, room comfort
Lovely room in a lovely town.
Great location. Short walk to restaurants, cafes, beach. Large studio room. Very clean and comfortable.
Stayed 1 night in May 2023
Response from Suzanah on 13 May 2023
Hi Tracy, thank you for such a fantastic review! We are so glad to see you enjoyed our Large Studio room and found it to be very clean and comfortable! Thank you for choosing Terrigal Sails and we look forward to having you stay with us again!

6/10 Okay

Darryl

Liked: Cleanliness
advertised as an apartment but in reality just a hotel room with a little extra furniture, plus needs revamping.
Stayed 3 nights in May 2023
Response from Suzanah on 13 May 2023
Hi Darryl, thank you for the review! We appreciate the feedback!

10/10 Excellent

greg

Stayed 3 nights in May 2023
Response from Suzanah on 13 May 2023
Thanks Greg!

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness
Very spacious apartment. Neat and clean. There were no instructions on how to use the oven so we weren’t able to utilise it despite several attempts to work it out.
Stayed 3 nights in Apr 2023
Response from Suzanah on 1 May 2023
Hi Peter, thank you for the great review! We are so glad you enjoyed our Spacious Apartments! We are sorry to see you had troubles working the oven. For future reference, if you were to encounter any issues during your stay with us, the phone in your apartment will put you straight through to our onsite manager - they would be more than happy to assist you with problems such as these. We so enjoyed having you stay with us and look forward to seeing you again Peter.

8/10 Good

Karen

Stayed 2 nights in Apr 2023
Response from Suzanah on 11 Jun 2023
Thank you Karen!

10/10 Excellent

Denis

Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean . Great value for money
Stayed 1 night in Apr 2023
Response from Suzanah on 25 Apr 2023
Hi Denis, thank you for the 5/5 Star Rating! We are so glad you found our apartments to be spacious and clean. Thank you for staying with us, and we look forward to having you stay again.

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very confortable and relaxing stay. Close to amenities and to the beach. Very easy to book and good follow up information on how to get keys. Very happy with my choice!
Stayed 2 nights in Apr 2023
Response from Suzanah on 25 Apr 2023
Hi Rosa, what a great review - Thank You! It makes us so happy to see that you enjoyed your stay with us and all Terrigal has to offer. We thank you for choosing Terrigal Sails and we look forward to having you stay with us again!

6/10 Okay

Mooreen

Stayed 1 night in Apr 2023
Response from Suzanah on 11 Jun 2023
Thank you Mooreen!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable accommodation conveniently located with easy access to Terrigal beach and the beachfront shops. Certainly recommend it. The only comment I would make referred to the line “ includes light breakfast “…… that is drawing a long bow…… a packet of “ just right” …… ?????
Stayed 2 nights in Apr 2023
Response from Suzanah on 25 Apr 2023
Hi David, we are so glad to see you enjoyed our great location! We appreciate the feedback regarding our mention of the light breakfast and will take it on board. Thank you for taking the time to leave us a great review and we look forward to seeing you again!

8/10 Good

Jane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We liked the position etc but our 2nights were spoiled by the noise and fight that happened above our unit.
Stayed 3 nights in Apr 2023
Response from Suzanah on 25 Apr 2023
Hi Jane, we would like to sincerely apologies for the disturbance you encountered. We take our Quiet Noise Zone policy very seriously and can assure you that this was an isolated incident. Thank you for the review and choosing Terrigal Sails, we hope to see you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great location very close to beach. Very clean. Tiled floors throughout could make the room cold in wintery weather.
Stayed 1 night in Apr 2023
Response from Suzanah on 25 Apr 2023
Hi Jennifer, thank you for the great review! Our house keepers work extremely hard to maintain a high standard of cleanliness throughout the entire apartments - So we are happy to see you found your apartment "Very Clean". We do have heating available in each room for those colder months, but we appreciate the feedback regarding the tiles! Thank you for staying with us Jennifer and we look forward to seeing you again!