Overall I had a decent experience. However, one of the reasons I chose this hotel was for the air conditioning which they wouldn't let me use (or a fan). Also, my itinerary said I had a free breakfast but I was I was denied that as well. Thankfully, I am not a breakfast person so it didn't bother me too much. Additionally, there is a door from the the common area that allows visitors to use the balcony attached to my room - if my window was open anyone could easily go in or see in my room. I noticed they would shut the common area door at night which was good because I had to have my window open because I was very warm. Overall, I was in Rome and was very happy and only came back to the hotel to sleep. The staff were extremely friendly which made me happy.