Terme di Montecatini

Very nice middle tier property within easy walking distance of the train station. Public areas were clean and the staff friendly and attentive. Rooms were quiet but in need of some maintenance and updating.

The front staff were great, my issue was with their corporate office. O had originally booked 2 nights, 2 rooms for 4 people. I realized I had made an error the next day. I should have have booked 3 nights, 2 rooms, for 4 people. I canceled and rebooked. As a novice traveller I did not realize this apparently was not the way to fix my error. I tried to get a refund for the original booking, and had to go through expedia. Expedia said the hotel would not answer their multiple attempts to contact. I ended paying double for 2 nights and lost $800. Lesson learned the hard way.

The location of this hotel is fantastic and central to all the major sights. We were able to walk to every major landmark between 4-10 minutes. The staff were lovely and hard working. The AC, shower/hot water worked great. The breakfast was a typical continental style and I found it satisfactory to a hotel this size. The one thing that was challenging was getting a regular wifi signal. Overall, great stay for a family of 4.