2 outdoor pools, pool umbrellas, sun loungers

Reviews of Laguna Cliffs Marriott Resort and Spa

4 out of 5
Laguna Cliffs Marriott Resort and Spa
25135 Park Lantern, Dana Point, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 631 out of 1001 reviews" "
Rating 8 - Good. 208 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Taguhi

Liked: Staff & service, amenities, property conditions & facilities
Everything is the way I expected
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No self parking is a challenge to get things to/from the car. Waited close to 30 minutes to get my car one morning - no apology….
Stayed 3 nights in Apr 2024
Response from Customer Service on 5 May 2024
Thomas, it's great to hear you enjoyed your stay at Laguna Cliffs Marriott Resort & Spa. We acknowledge that you encountered challenges related to our parking service and awaiting the retrieval of your car. Your patience is truly appreciated, and we will take your comments into consideration to improve our guest experience. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Dyana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Thanks for the perfect rating, Dyana!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Laguna Cliffs Marriott Resort & Spa.Have a wonderful day!

2/10 Terrible

Hrachya, Round Rock

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk was really rude
Stayed 2 nights in Feb 2024
Response from Customer Service on 4 May 2024
Hrachya, we regret to hear about your experience with our front desk. Our team members are usually known for their courteousness, and we're sorry this wasn't the case during your stay. Your feedback will be used as an opportunity for improvements. We hope to have a chance to make your next stay a positive one.

8/10 Good

alvin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Alvin, thanks for taking the time to share your experience. We're glad to hear that your stay at Laguna Cliffs Marriott Resort & Spa seemed to suit your needs. We hope to have the opportunity to welcome you back for an even better experience next time.

8/10 Good

Maureen

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Noisy. At midnight they were dismantling an outdoor event right outside my window.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Maureen, thank you for choosing Laguna Cliffs Marriott Resort & Spa and sharing your experience. We truly value all guest feedback. We regret to hear about the disturbance during your stay, especially due to late-night activity related to an event. Our aim is to provide a relaxing environment for all our guests, so we appreciate your patience. This feedback will certainly be taken on board to ensure we minimize potential noise disruptions in future. Despite this incident, we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Apr 2024
Armen, we're thrilled to hear you had an excellent experience at Laguna Cliffs Marriott Resort & Spa. It's our aim to provide a memorable stay for our valued guests like you. Thank you for sharing your feedback and we hope to serve you again soon.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Michael, we're thrilled to hear about your positive experience at Laguna Cliffs Marriott Resort & Spa. It's wonderful to know that our team members left a lasting impression on your stay. We're looking forward to welcoming you back for another memorable visit soon.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little speedy but worth it. The staff were great. The restaurant and bar were very nice and convenient.
Stayed 4 nights in Feb 2024
Response from Customer Service on 6 Apr 2024
Kelly, it's a delight to know you found your stay at Laguna Cliffs Marriott Resort & Spa to be worth it. We're thrilled you appreciated the convenience and ambiance of our restaurant and bar. It's also wonderful to know our team members made a great impression on you. We hope to welcome you back for another enjoyable experience.

6/10 Okay

Daniel

Travelled with family
Disliked: Amenities
Just OK. Beds uncomfortable and pools poor at best. Won’t book again.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much has changed since last stayed here 25 years ago. Marriot has done a great job keeping the property fresh and updated. I only use hotels to sleep in so as long as they are clean, the showers work, and the beds are comfortable and sleepable I am happy. They check all those boxes
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels Ive ever stayed at. Has it all. Nice views, polite friendly staff...good restaurant/bar...great pool area...highly recommend
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property nice facilities gorgeous view
Stayed 2 nights in Mar 2024

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, clean rooms, wonderful kiddie pool for little ones and sprinklers. Walkable to the Dana Point Harbor.
Stayed 1 night in Mar 2024

10/10 Excellent

dawn

Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Dawn, thank you for rating your stay at the Laguna Cliffs Marriott Resort & Spa. We appreciate your feedback and can't wait to welcome you back in the future.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ultra beautiful and comfortable property, all the way around.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Great hotel for a family vacation. Very kid friendly, with nice pool, bike rentals, etc. Our room was very clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stellar. No complaints
Stayed 1 night in Mar 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s location was perfect for us to walk to several activities that we attended and everyone was very helpful
Stayed 4 nights in Mar 2024

10/10 Excellent

Leah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly & helpful. Beds could have been softer, but they were fine. We were initially placed in a king bed ocean view room but it didn’t have a balcony, so we asked to switch to another room for the second night and they accommodated us. Very helpful. It was a great stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Stayed 1 night in Mar 2024

2/10 Terrible

Jeffrey

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
View was just ok from our room. Nice place though
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Feb 2024

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel and room! Staff was amazing as well!
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot- third time here. It is lovely from the room, to the amenities, to the beautiful grounds, and helpful staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Idan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a nice hotel with beautiful views. clean. friendly staff. just wish they would say the parking price in advance and had the option to park elsewhere if we choose to. the price was outragouse!
Stayed 1 night in Dec 2023

10/10 Excellent

Aramayis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024

10/10 Excellent

Joonees

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice view and excellent services, but not so much with the valet parking.

10/10 Excellent

Josette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is outstanding and location gorgeous.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

mohamad

Business traveller, Travelled with partner
Beautiful property, terrible pillows, the AC/Hear vent is right above the bed and blows right on your face, terrible spot.
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and clean. The room was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Sun, Albany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Susanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. A bit of a money trap with resort fees and mandatory valet parking at close to 50.00. You can park on the street but it’s limited time parking g. If there was a parking lot we could t find it. Overall we really liked the resort. Great staff, incredible views.
Stayed 4 nights in Dec 2023

6/10 Okay

Jessica

Stayed 3 nights in Dec 2023

10/10 Excellent

Boris

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem by the Ocean
Great location. Beautiful views. Friendly, accommodating staff. Super clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great Only thing was bed needs to be a little more firm.
Stayed 2 nights in Dec 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Alireza

Stayed 1 night in Dec 2023

4/10 Poor

Mark

Travelled with family and small children
Disliked: Property conditions & facilities
Over priced. Pool was freezing cold. No self parking option unless you want to walk up a super steep incline to get to property. Usually not a huge deal to use vale, but at $46 per day even if you don’t get your car out. The door has visible gaps all around and you can hear everything going on all day and night. No fan in bathroom or closing, locking door. Nothing included at all, up charges for everything.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023