This was a trip we were all looking forward to, to celebrate Thanksgiving with our friends who we haven’t all year. But instead it became a huge disappointment and sad day for our family. The “host” of this property answered our message for access to the rental an hour after check in time started, by canceling our reservation when we were just minutes from arrival. We had just spent 3.5 hours in holiday traffic and the host told us we would not be getting access due to a supposed power outage. The host refused all of our phone calls in an attempt to communicate what happened and instead refunded our money, told us to take it up with Vrbo and then cut all communications with us. We arrived at the gate minutes later to the property completely lit up with lights on the gate and fences, and lights on inside the entire house. Clearly no power outage. Without further communication we were forced to turn around and return home. With a car full of holiday food for our friends and family, tired kids and stressed out pets. We aren’t even angry, just so completely disappointed and disheartened that our thanksgiving plans were ruined. Had this host reached out to us in the days or even day prior, for what we can only assume was a double booking, then we could have contacted Vrbo and possibly rebooked at a different property nearby. It was so disrespectful the way our holiday trip was canceled after the fact, and all we have to show for is a spent tank of gas.