Telagabagi Holidays from £813

Stunning hotel! Very large rooms with gorgeous balcony views of the ocean. The infinity pool offers excellent views, especially at sunset. Staff were friendly and always available to answer questions. The only difficulty experienced was with the on-site spa and the inability to access the jacuzzi unless you pay for a very expensive spa treatment. It is also almost impossible to get an appointment if you don’t schedule 2-3 days in advance so we could not access the jacuzzi at all during our stay. If you are planning on staying, call ahead for an appointment! Other than this, I could not fault our stay.

The location is good close to Senggigi Beach and other popular beaches. The restaurant and breakfast are good. But the condition of the property is below what I was expecting. The lights in the room half working, the sliding window to the private pool not fully closing letting bugs come through, the plugs in the room half way screwed into the walls, the walls showing signs of humidity everywhere.... A bit of repairs needed for this hotel.

Was quite shocked. Upon checking in, served a welcome drink, which was great but after that was just downhill. No towels were in the room and tried to call the front desk but the phone was disconnected. It took hours to get the towels. Power outage continued for so long and occurred frequently. The color of water was terrible… even for 1 night, wasn’t rest at all…

I gave the overall rating 4 stars only because I believe that the rooms could do with some level of updating, once this is done I believe that the hotel will be a 5 star resort. The staff who clean the rooms are brilliant and I would like to give a special shout out to Muskur, he was the one tasked to clean my room. He was just good and he took very good care of me during my stay. Overall the staff are warm and friendly and they go above and beyond to provide what you need. A massive thank you to the staff in the spa, they were very professional and very good at what they do. The restaurant staff were also great, my only complaint was that someone signed lots of alcoholic drinks on my room account, however the reception staff worked swiftly to remove this but a better system must be put in place to ensure that other guests are being honest as well as to protect other unsuspecting guests and the financial security of the hotel. I had a a wonderful time and I would definitely visit again and recommend it to others. Thank you Holiday Resort.

Moved here from another 5 star hotel, Cocana was at another level completely in terms of environment and quality, I enjoyed the stay and would recommend.