2 outdoor pools, open 9 AM to 7 PM, pool umbrellas, pool loungers
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Reviews of Hotel-Museo Posada de la Misón

2.5 out of 5
Hotel-Museo Posada de la Misón
Cerro de la Mision No. 32, Col. La Mision, Taxco, GRO

Reviews

7.0

Good

Rating 10 - Excellent. 121 out of 561 reviews" "
Rating 8 - Good. 170 out of 561 reviews" "
Rating 6 - Okay. 138 out of 561 reviews" "
Rating 4 - Poor. 77 out of 561 reviews" "
Rating 2 - Terrible. 55 out of 561 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

jose

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Muy bonito hotel colonial solo que lo tienen muy abandonado los jardines pésimos restaurante sin servicio en los cuartos se puede encontrar asta arañas nesecita mucha atención
Response from Dirección General on 24 Apr 2024
Gracias por su visita y comentario, mismo que nos servirá para mejorar nuestro servicio. Trabajaremos en sus observaciones

4/10 Poor

steve

Travelled with family
Disliked: Staff & service
Nice old building but has night club next door with muy muy music from 10-2am. We checked out 1 day early
Stayed 2 nights in Apr 2024
Response from Dirección General on 11 Apr 2024
Gracias por sus comentarios y visita, estos sirven para mejorar nuestros servicios, solicitaremos a la alcaldía el control de los bares vecinos.

6/10 Okay

javier

Otros
Stayed 1 night in Mar 2024
Response from Dirección General on 19 Mar 2024
Gracias por su visita y comentario, mismo que nos servirá para mejorar nuestro servicio. Trabajaremos en sus observaciones

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena vista
Stayed 1 night in Jan 2024
Response from Dirección General on 27 Jan 2024
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios

8/10 Good

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El agua en la regadera y en el lavabo no se drena muy bien, y encontramos una cucaracha en el cuarto
Stayed 3 nights in Dec 2023
Response from Dirección General on 6 Feb 2024
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios, trabajaremos en ello.

2/10 Terrible

MONICA

Stayed 1 night in Dec 2023
Response from Dirección General. on 31 Dec 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en los puntos que nos observa.

8/10 Good

Juan Carlos

Stayed 2 nights in Dec 2023
Response from Dirección General. on 27 Dec 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en los puntos que nos observa.

6/10 Okay

Deyanira

Stayed 1 night in Dec 2023
Response from Dirección General. on 19 Dec 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en los puntos que nos observa.

2/10 Terrible

Estefania

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Horrible este lugar para quedarse! Los baños huelen todo el cuarto a caño según viene con un control remoto para la tele pero no te lo dan ! tiene agua la piscina pero está bien fría el agua y el yacusi no caliente el servicio es terrible! Según tiene internet incluido pero no sirve no funciona!no vuelvo a quedarme aquí me cobraron una tuaya y no me la dieron !! Es un robo de dinero este lugar !
Stayed 2 nights in Nov 2023
Response from Dirección General. on 28 Nov 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en los puntos que nos observa. La alberca tiene agua de manantial natural sin químicos, como hotel ecológico no utilizamos combustibles fósiles para calentarla. El internet está incluido y libre en todas las áreas del Hotel. Las toallas no se cobran y los controles de tv están a solicitud en la recepción.

2/10 Terrible

Alberto

Stayed 1 night in Nov 2023
Response from Dirección General. on 13 Nov 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en los puntos que nos observa.

2/10 Terrible

Ofelia

Disliked: Cleanliness, property conditions & facilities
Place is very old, bugs in the room
Stayed 3 nights in Nov 2023
Response from Dirección General. on 11 Nov 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en los puntos que nos observa. El Hotel esta en un edificio de patrimonio histórico y a la vez un sitio denominado Hotel Museo, al tener amplios jardines, la fauna es inevitable, adicional como Hotel Ecológico, usamos productos 100% biodegradables en la fumigación.

10/10 Excellent

Sepp

Liked: Cleanliness, staff & service
I love the city view, property needs to have some maintenance, staff very friendly
Stayed 5 nights in Nov 2023
Response from Dirección General. on 11 Nov 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en los puntos que nos observa.

10/10 Excellent

serge

Stayed 1 night in Nov 2023
Response from Dirección General. on 28 Nov 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios.

8/10 Good

Haydee

Liked: Cleanliness
It's was a beautiful experience
Stayed 2 nights in Sep 2023
Response from Dirección General. on 27 Sept 2023
Thank you for your visit and comments, they will help us improve our services

4/10 Poor

Martha

Stayed 2 nights in Sep 2023
Response from Dirección General. on 17 Oct 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en los puntos que nos observa.

8/10 Good

BERTHA

Travelled with family
Disliked: Cleanliness
Hotel para pasar la noche
El hotel esta en excelente ubicación, es muy grande y tiene piscina pero con agua bastante fria. Definitivamente es un hotel que por lo años ya necesita una remodelacion o al menos mantenimiento. La atención? Noes mala, pero podría mejorar.
Stayed 1 night in Sep 2023
Response from Dirección General. on 23 Sept 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en sus observaciones.

6/10 Okay

OSCAR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de regular a malo.
La actitud de varios empleados de recepción es de mala gana. Hay personas cuidándote y esta bien pero pareciera que están vigilandote y están espiandote en la entrada del edificio. No tienen orden en el estacionamiento. La alberca tiene químicos muy fuertes para la nariz. El baño de la alberca esta muy sucio y esa parte de las instalaciones se ve viejo y descuidado. Las instalaciones en habitación son muy sencillas, encontré pelos en la almohada. Su tv muy pequeña y te cobran 200 por la renta del control qué te devuelven al final. No está tan cerca del centro como varios mencionan, está como a 20 min. caminando. En general, el hotel es regular. Hay mejores, más baratos y menos presuntuosos.
Stayed 1 night in Sep 2023
Response from Dirección General. on 20 Sept 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Somos un edificio de patrimonio histórico, estamos a 15 minutos caminando del zócalo, nuestra alberca es de manantial natural sin químicos.

8/10 Good

alejandro

Stayed 1 night in Sep 2023
Response from Dirección General. on 18 Sept 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en sus observaciones.

8/10 Good

RODRIGO

Stayed 1 night in Sep 2023
Response from Dirección General. on 12 Sept 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en sus observaciones.

10/10 Excellent

Arq.Jesus Fernando

Stayed 1 night in Sep 2023
Response from Dirección General. on 27 Oct 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios.

4/10 Poor

Diego

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and service is good. Yet, there is a massive underinvestment in the property and linens. The bed mattress was extremely lumpy (the kind where you can feel every spring in your back) and probably havent been changed in decades. The pillows are even worse. Towels/ bed linen is also old and has that crusty feel to them. Food was pretty bad too (we just had breakfast) so would definitely suggest going out for food. I think there are a lot better -value options in Taxco.
Response from Dirección General. on 21 Aug 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios, trabajaremos en ello. El tipo de decoración es vintage por ser un edificio de patrimonio histórico. Los blancos, como alimentos son de consumo local y orgánicos.

8/10 Good

Daniela

Stayed 2 nights in Aug 2023
Response from Dirección General. on 9 Sept 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios. Trabajaremos en sus observaciones

4/10 Poor

doris e

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from Dirección General. on 12 Aug 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios, trabajaremos en ello.

4/10 Poor

Luis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The facility was well located however it was old and dirty, the bed and mattress were old and not in good conditions, the water was cold. I think the hotel is nice however it needs maintenance. The parking into the hotel was very good.
Stayed 2 nights in Jul 2023
Response from Dirección General. on 2 Aug 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios, trabajaremos en ello. La decoración es vintage por el estilo del Hotel Patrimonio y Museo.

4/10 Poor

Omar

Stayed 2 nights in Jul 2023
Response from Dirección General. on 18 Jul 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios, trabajaremos en lo que nos observa.

2/10 Terrible

Marco

Stayed 1 night in May 2023
Response from Dirección General. on 16 May 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios, de favor nos da detalles de número de habitación y fecha de hospedaje, le expresamos nuestras disculpas.

4/10 Poor

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is our 3rd time staying there and last time there was no hot water, it was just warm but we thought it wasn't big deal. This year the same thing, no hot water, we spoke to other guests on the same floor and they also didn't have hot water. It's a basic need and if they don't have any, they should have let us know as my grandfather is 86 years old and cannot risk showring with cold water. Also the towels are SUPER old, look more like old cleaning rags. Next time we go in December, we are not staying there, we are trying another hotel for sure./ Esta es la tercera vez que nos quedamos allí y la última vez, no no había agua caliente, pero pensamos que no era gran cosa. Este año lo mismo, sin agua caliente, hablamos con otros huéspedes en el mismo piso y tampoco tenían agua caliente. Es una necesidad básica y si no tienen nos lo deberían haber avisado ya que mi abuelo tiene 86 años y no se puede arriesgar a bañarse con agua fría. Además, las toallas son SUPER viejas, se parecen más a viejos trapos de limpieza. La próxima vez que vayamos en diciembre, no nos quedaremos allí, seguro que probaremos otro hotel.
Stayed 3 nights in Apr 2023
Response from Dirección General. on 11 May 2023
Estimada Srita. MarthaGracias por su visita y comentarios, mil disculpas por los inconvenientes. Permítanos corregir esa distracción, nuestros sistemas de agua caliente y parte de iluminación es por páneles solares e híbrido a gas natural. En su próxima visita, adicional de resolverle la mala impresión, en caso de disponibilidad le daremos un upgrade a suite.

2/10 Terrible

Luis

Travelled with family and small children
Disliked: Property conditions & facilities
They give me a total different room, nothing close like the one on the pictures and the manager was really mean and rough with my wife.
Stayed 1 night in Apr 2023
Response from Dirección General. on 10 Apr 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios, trabajaremos sobre sus observaciones. Lo comentado con su Señora Esposa es que se les asignó el tipo de habitación que Usted reservó y pagó, no pudiendo darle un upgrade a una habitación superior por falta de disponibilidad de habitaciones por la alta ocupación.

6/10 Okay

Edward

Travelled with family
Disliked: Property conditions & facilities
very bad internet and very hard towels
Stayed 1 night in Feb 2023
Response from Dirección General. on 24 Feb 2023
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios, trabajaremos en lo observado

4/10 Poor

Reyna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t stay there again
Stayed 3 nights in Feb 2023
Response from Dirección General. on 21 Feb 2023
Gracias por su visita y comentarios, mismos que sirven para mejorar nuestros servicios

2/10 Terrible

Benito

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Broken entry door, no elevators, long uphill walk to room, no A/C
Response from Dirección General on 5 Nov 2022
Gracias por su visita y comentarios, somos un Hotel ubicado en un Edificio de Patrimonio Histórico y Arquitectónico, en ninguna de nuestras publicaciones ofrecemos ni aire acondicionado ni elevadores, le sugerimos que de favor verifique.

8/10 Good

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are a little neglected and restaurant prices are excessive.
Response from Dirección General on 3 Nov 2022
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios.

8/10 Good

Evelyn, Dallas

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
The hot water takes at least a good 7-10 minutes to warm up, the shower faucet is as old as my grandmothers house,There is NO AC and no fridge. Pros: the room was beautifully rustic and the view was killer. Waking up to that view is everything! It just needs some minor upgrades to make the stay more pleasant. PSA: don't pay for the buffet, NOT worth it! The hotel is beautiful and the mine is incredible. My over-all stay was pleasant and unforgettable in a good way!
Stayed 2 nights in Oct 2022
Response from Dirección General on 25 Oct 2022
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios.Somos Hotel ecológico, nuestro sistema de agua caliente es solar, no contamos con aire acondicionado ni servibar, en ningún momento lo anunciamos como equipo en habitaciones.

10/10 Excellent

Nohemi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an older hotel in Taxco, it’s has been maintained, and retained the charms of the colonial era. The entire hotel personal is extremely attentive, friendly and helpful. We got a room with a great view from the city from the balcony. The room was clean as well as the bathroom. I only have a couple of things to point out. I tried to get a shower early in the morning, but there was no hot water, not even lukewarm. The other is that the electric outlet in the bedroom it is hidden behind the night stand, and does not have an electric cover.
Stayed 1 night in Sep 2022
Response from General Direction on 28 Sept 2022
Thanks for your visit & comments

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the price
Stayed 1 night in Aug 2022
Response from Dirección General on 12 Aug 2022
Gracias por su visita y comentarios, nos ayudarán a mejorar nuestros servicios, trabajaremos en ello.

2/10 Terrible

Christina, Sahuarita

Travelled with group
Disliked: Amenities, property conditions & facilities
This is a beautiful old building that saw its best days years ago. The rooms are awful. Beds felt like we were sleeping on a concrete slab. None of our rooms had hot water. The couches in the room were filthy and the bathrooms need major upgrades. They look like they’re from the 60s. It was not a comfortable stay and would not stay here again. It’s too bad because the building itself is beautiful but being left to decay in disrepair.
Stayed 1 night in Aug 2022
Response from General Direction on 8 Aug 2022
Thank you for your visit and comments, they will help us improve our services, we will work on it.

6/10 Okay

Tomasa

Disliked: Cleanliness
Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Very old hotel. Had no good outlets to charge phones. Beds were hard. No iron available. Only nice thing about it is the balcony with amazing views. Only needed it for one night which was ok but wouldn’t return.
Stayed 1 night in Jul 2022
Response from General Direction on 27 Jul 2022
Thank you for your visit and comments

2/10 Terrible

Mariana

Stayed 1 night in May 2022

4/10 Poor

Diana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Creo que la habitacion que rente apesar de a ver sido tan costosa por lo unico que valio la pena fue por la vista pero muy sucio
Stayed 1 night in Apr 2022
Response from Dirección General on 4 May 2022
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios

10/10 Excellent

Gregory S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay & Views in Taxco
This is a fantastic hotel in Taxco. the views just can't be beat. It is about a 15-20 minute walk to the Zocalo, but there is lots to see along the way. We would definitely stay here again. The breakfast was good and the pool area was beautiful.
Stayed 1 night in Apr 2022
Response from General Director on 14 Apr 2022
Thank you for your visit & comments

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Dirección General on 12 Apr 2022
Muchas gracias por su amable visita y comentarios, mismos que nos ayudan par mejorar nuestros servicios

6/10 Okay

Samuel

Travelled with family
Disliked: Amenities, property conditions & facilities
The property needs major facelift. It's a beautiful property, but it hasn't been taken well care of it. Rooms are dated, furniture is in bad shape, linens are not the cleanist. Bathroom is not ventilated, slight sewer odor comes out of it. TV is old, no coffee maker, no drinking water. Not what you expect from a hotel property that claims to be too notch.
Stayed 1 night in Dec 2021
Response from Dirección General on 30 Dec 2021
Thank you for your visit and comments, your feedback will serve to improve our services.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mala experiencia
Pague 4 habitaciones y solo nos dieron 3. Aparte que las camas muy duras y el hotel un poco viejo.
Stayed 1 night in Dec 2021
Response from Dirección General on 28 Dec 2021
Mil disculpas por las inconveniencias que menciona, favor de darnos sus datos de reservación y números de habitación para revisar y remediar su caso. Estoy a sus órdenes.

4/10 Poor

Ulises

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great views and rustic feeling. However the property is not well maintained. Tiny TV , probably 15” or 17”, you need to rent the remote control. Only the luxury suit has a large TV, but all the lower type rooms have those tiny TV. Bedding is also quite worn out, including pillows and towels. All clean but covers with some stains. The staff are quite friendly and do the best with what the owners give them. They have to wear their own clothes, which shows they do not get the necessary resources, only the restaurant staff have them. They also look understaffed, they do the best they can. In general, for the rate you pay for the rooms, I think you can stay in more well maintained hotels, if all you care are the city views then this is a great place, but if you want to feel that you get what you paid for, find another place. It is a shame that the owners are not really investing in giving a better maintenance to this great property.
Stayed 3 nights in Dec 2021
Response from Dirección General on 19 Dec 2021
Gracias por su visita y comentarios, mismos que servirán para mejorar nuestros servicios

4/10 Poor

Mariano

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked the views of our room. I didn't like that we didnt get to stay the 2 nights we booked for but still they charged us 300 extra for one extra person.
Stayed 2 nights in Oct 2021
Response from Dirección General on 21 Oct 2021
Thank you for your visit and comments, which will serve to improve our services

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service
Ditry sheets and Jumping Fences
The hotel is rustic (old) and it reflects it. That is not a problem because it is what we expected. However, they really lacked on things they can and should control. The first problem was that the sheets were stained and there was an obious blood spot on the comforter. No hotel should ever put linens in service that are dirty. We brought the problem to the attention of the cleaning staff and they resolved it. The towels were clean but very old and rough. Our room was also infested by large ants, most likely due to the fact that the door did not seal properly and there were big gaps between it and the door frame. The biggest issue is that we came home a little late one night (about 12:30 AM) and all of the doors and the gate to the property were chained shut. There was nobody around to let us in. We called the hotel with no answer and we waited to see if there was a guard who would be right back After 20 minutes we had to climb over the 6 foot fence. That was eaier said than done. When we check out the next day we told the desk clerk what happened and she apologized. She claimed that someone should be there 24/7 but there was no attempt to inform a manager or take any kind of corrective actions (not that anything change the fact that we had to climb a fence in the middle of the night). All in all we were very dissapointed in the cleanliness of the rooms and the lack of attentiveness to our needs/ security.
Stayed 2 nights in Oct 2021
Response from General Director on 13 Oct 2021
Thank you for your comments, our apologize for you for the inconvenience in your visit, we will work to improve our service.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely old property with lots of character, a nice terrace with great views of the city and a lovely pool. 10 minute walk up the hill to the centre.
Stayed 1 night in Mar 2021
Response from General Director on 16 Mar 2021
Thank you for your visit and comments, they will serve to improve our services. Regards

10/10 Excellent

Wesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property has amazing views and is close to all things in the city.
Stayed 1 night in Mar 2021
Response from Dirección General. on 7 Mar 2021
Thank you for your visit and comments.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excelente vista y a pocos minutos del centro de Taxco.
Stayed 1 night in Jan 2020
Response from Dirección General on 21 Jan 2020
Gracias por su amable visita y comentarios, mismos que servirán para mejorar nuestros servicios Estamos a sus órdenes.