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Reviews of Oasis Beach Resort

4.5 out of 5
Oasis Beach Resort
241 Lake Terrace, Taupo

Reviews

8.2

Very good

Rating 10 - Excellent. 388 out of 975 reviews" "
Rating 8 - Good. 370 out of 975 reviews" "
Rating 6 - Okay. 139 out of 975 reviews" "
Rating 4 - Poor. 55 out of 975 reviews" "
Rating 2 - Terrible. 23 out of 975 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Debbie

Travelled with family
Disliked: Property conditions & facilities
Our stay was okay - loved the view from our room. We struggled to unlock the door - the key went in easily but would not turn. We talked to a friendly staff member who said to just pull the door in as you try and turn - still took a while to get it to work. Was esp hard at 10 at night in the cold! There was also no drop box for the key when we left at 8.25am.
Stayed 1 night in Apr 2024
Response from Jan on 28 Apr 2024
Many thanks for letting us know about the lock, we will have this repaired.

6/10 Okay

Jodene

Travelled with family
Disliked: Property conditions & facilities
The property is very tired and dated, bugs all over the towels in bathroom
Stayed 1 night in Apr 2024
Response from Shreya Surendran on 28 Apr 2024
Dear Jodene,Thank you for spending your valuable time and sharing your experience about your recent stay at Oasis Beach Resort Taupo. It was an absolute pleasure having you here with us. I welcome your feedback and your comments have been shared with our senior management for further review. I would like to sincerely apologize for the same.We immensely value your feedback and hope you will give us another opportunity to serve you on your future travel.Kind regards,Shreya SurendranFront Office ManagerOasis Beach Resort Taupo

8/10 Good

Paul

Travelled with partner
Liked: Amenities
The heated pool was awesome
Stayed 1 night in Apr 2024
Response from Shreya Surendran on 28 Apr 2024
Dear Paul,Thank you for spending your valuable time and sharing your experience about your recent stay at Oasis Beach Resort Taupo. It was an absolute pleasure having you here with us. I welcome your feedback and I am pleased to see that you enjoyed the heated pool.Once again thank you for choosing to stay at Oasis Beach Resort Taupo and leaving rating of 4/5. We look forward to welcoming you back on your future travel.Kind regards,Shreya SurendranFront Office ManagerOasis Beach Resort Taupo

8/10 Good

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the lake is incredible. Heated pool is amazing. Decor is tired and the rooms could do with a makeover
Stayed 1 night in Apr 2024
Response from Jan on 22 Apr 2024
Thank you for your review, I will pass your comments on.

2/10 Terrible

Rakesh

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor guest service.
Stayed 3 nights in Apr 2024
Response from Jan on 22 Apr 2024
We assisted you with all your requests but you expected more, we are not a 24 hour property.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late check in which was processed at the Millennium which could not have gone better. Staff were very helpful.
Stayed 1 night in Apr 2024
Response from Shreya Surendran on 21 Apr 2024
Dear Ruth,It was an absolute pleasure having you here with us. I welcome your feedback and I am pleased to see that you gave us a rating of 4/5. Thank you for choosing to stay at Oasis Beach Resort Taupo and we look forward to welcoming you back on your future travel.Kind regards,Shreya SurendranFront Office ManagerOasis Beach Resort Taupo

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Decor is very dated but it was clean and comfortable. Enjoyed my night stay!
Stayed 1 night in Apr 2024
Response from Shreya Surendran on 21 Apr 2024
Dear Shelley,Thank you for spending your valuable time and sharing your experience about your recent stay at Oasis Beach Resort Taupo. It was an absolute pleasure having you here with us. I welcome your feedback and I am pleased to see that you enjoyed your stay with us. Your comments about the decor have been shared with our senior management for further review.Once again thank you for choosing to stay at Oasis Beach Resort Taupo and leaving rating of 4/5. We look forward to welcoming you back on your future travel.Kind regards,Shreya SurendranFront Office ManagerMillennium Hotel & Resort Manuels Taupo

8/10 Good

Kieran

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Shreya Surendran on 21 Apr 2024
Dear Kieran,It was an absolute pleasure having you here with us. I welcome your feedback and I am pleased to see that you gave us a rating of 4/5. Thank you for choosing to stay at Oasis Beach Resort Taupo and we look forward to welcoming you back on your future travel.Kind regards,Shreya SurendranFront Office ManagerOasis Beach Resort Taupo

8/10 Good

Baraa, Wellington

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing as we stayed in the lakeside room. The service was excellent and the staff was extremely nice. The sleeping experience was perfect too with a very good mattress, pillows and blankets. I will absolutely book with this hotel again in the future.
Stayed 4 nights in Apr 2024
Response from Jan on 18 Apr 2024
Thank you for your amazing review, we look forward to seeing you again soon.

6/10 Okay

Chaitali

Disliked: Cleanliness
Stayed for 1 night. Room was pretty dusty. Great view of the lake though.
Stayed 1 night in Apr 2024
Response from Jan on 18 Apr 2024
Thank for your review.

6/10 Okay

Amelia

Travelled with partner
Good location and facilities, the only thing letting the accommodation down is the bed. The most uncomfortable bed I've ever been in! no support in mattress whatsoever you roll to the middle of the bed it was that soft. We booked for two nights and only stayed one due to how uncomfortable it was.
Stayed 2 nights in Apr 2024
Response from Jan on 14 Apr 2024
Many thanks for taking the time to review the property, I will pass your comments on.

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
The bed and couch very uncomfortable- past their use by date.
Stayed 2 nights in Apr 2024
Response from Jan on 16 Apr 2024
Thank you for your comments, I will pass these on.

10/10 Excellent

Cher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lake views and the heated swimming pool. To have a morning stroll around the lake was a great start to the day.
Stayed 1 night in Apr 2024
Response from Jan on 16 Apr 2024
What a lovely review, we appreciate your comments.

8/10 Good

Regan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wad awesome , had sky so we could enjoy the rugby in our own space,pool was right out our back door which was a huge plus ,definitely coming back
Stayed 1 night in Apr 2024
Response from Jan on 7 Apr 2024
Thank you for your great review, we look forward to your next visit.

4/10 Poor

Miriam

Stayed 1 night in Feb 2024
Response from Jan on 3 Apr 2024
Sorry to hear we did not met your expectations.We would be happy to hear your comments.

4/10 Poor

Sarah

Stayed 1 night in Mar 2024
Response from Jan on 4 Apr 2024
Thank you for taking the time to review the property.We may have been able to improve your stay if you had pointed out your issues.

8/10 Good

Matthew

Stayed 1 night in Apr 2024
Response from Jan on 22 Apr 2024
Many thanks for your review.

8/10 Good

Cristina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice properly Quiet Dining options
Stayed 1 night in Mar 2024
Response from Jan on 2 Apr 2024
Many thanks for your review.

8/10 Good

Caron

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jan on 1 Apr 2024
Many thanks for your review

8/10 Good

Paul

Travelled with partner
Liked: Staff & service
Needs to be bulldozed
Stayed 1 night in Mar 2024
Response from Jan on 1 Apr 2024
Thanks.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jan on 18 Mar 2024
Many thanks for your review.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jan on 12 Mar 2024
Many thanks for your excellent review.

8/10 Good

Jo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jan on 11 Mar 2024
Many thanks for your review.

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Pool
Stayed 1 night in Mar 2024
Response from Jan on 5 Mar 2024
Thank you for your excellent review.

10/10 Excellent

Karlene

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the little pool. It was relaxing swimming in bath temp water on chilly evening. Would stay again!
Stayed 1 night in Feb 2024
Response from Jan on 29 Feb 2024
Thank you for your fantastic review.

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, amenities
Basic and a tad dated but was very clean and definitely served the purpose.
Stayed 1 night in Feb 2024
Response from Jan on 29 Feb 2024
Your comments are great and we appreciate your review.

8/10 Good

Clive

Liked: Cleanliness, staff & service
Value for money
Stayed 1 night in Feb 2024
Response from Jan on 29 Feb 2024
Thank you for your comments.

10/10 Excellent

Ssu-Chi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has great lake view.
Stayed 1 night in Feb 2024
Response from Jan on 29 Feb 2024
We appreciate your fantastic review.

2/10 Terrible

Ilia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
After checking in we discovered our child’s bed had live bugs between the sheets and in the pillow. We promptly packed up and went to the front desk. When telling the front desk of the unsafe situation they literally did not respond at all. They just stared so we left the room key and left. Leaving us to scramble last minute for an available hotel. We had paid in advance for a two night stay at Oasis Beach Resort and the hotel is being no responsive in request for refund as service was not provided due to the motel not upholding their end of the agreement. Buyer beware. Do not book with this motel.
Response from Jan on 11 Feb 2024
This matter is being looked into.

6/10 Okay

Jaime

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Jan on 7 Feb 2024
Thank you for your review.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jan on 7 Feb 2024
Many thanks for your great review.

10/10 Excellent

Elizabeth Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and cleanliness of the unit
Stayed 1 night in Jan 2024
Response from Jan on 29 Jan 2024
Thank you for your awesome review.

2/10 Terrible

Murray

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room smelt badly when I entered it, it stunk of cicarette smoke and had a horrible musty smell, the hotel arranged for one of their housekeeping staff to come and have a look , a short while later I was told they had gone home ; the reception lady came and sprayed a deodoriser in the room which helped a little - the hotel gave a complimentary breakfast , the room looks like it needs a makeover as it was dated with old curtains and furnishings , it was very disappointing, this was dirty in comparison to other hotels I stay in by monthly on business
Stayed 1 night in Jan 2024
Response from Jan on 28 Jan 2024
Thank you for your comments, we will pass them on.

8/10 Good

Christine

Disliked: Staff & service
Always stay on the side with lake view! We stayed 1 night there and the next on poolside- vast difference for the price.
Stayed 1 night in Jan 2024
Response from Jan on 28 Jan 2024
Thank you for your review.

2/10 Terrible

J

Stayed 1 night in Jan 2024
Response from Jan on 28 Jan 2024
We would have liked to assist, but don't know what your problems were.

10/10 Excellent

Charlie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could have stayed longer!
Beautiful view right on the lake. Clean comfortable space. Wish we could have stayed longer!
Stayed 1 night in Jan 2024
Response from Jan on 24 Jan 2024
Thank you for your awesome review and excellent comments.

4/10 Poor

Truc

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was very dated. The lounge and carpet needs to be upgraded, the lighting was dark and rooms are extremely small. I
Stayed 2 nights in Jan 2024
Response from Jan on 24 Jan 2024
Thank you for your review.

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness
Nice but walls thin could hear family next door
Stayed 1 night in Jan 2024
Response from Jan on 22 Jan 2024
Thank you for the review.

8/10 Good

Yang, Wellington

Stayed 1 night in Jan 2024
Response from Jan on 15 Feb 2024
Many thanks for your great review.

10/10 Excellent

Benjamin

Stayed 1 night in Jan 2024
Response from Jan on 22 Jan 2024
We appreciate your amazing review.

4/10 Poor

mohammed

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has great views , very little privacy, room is very tired and in desperate need of renovation, air-conditioning barley works. Beds are very small.
Stayed 1 night in Jan 2024
Response from Jan on 24 Jan 2024
Thank you for your review.

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jan 2024
Response from Jan on 24 Jan 2024
Thank you for your great review.

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Older style motel but perfectly ok. Great place for families. Would definitely stay again.
Stayed 3 nights in Jan 2024
Response from Jan on 22 Jan 2024
Thank you for your review.

8/10 Good

Naomi

Liked: Cleanliness, staff & service
If you had a room like ours overlooking the lake it’s wonderful. The kitchen was horrible. The staff , cleaning the rooms were lovely, helpful . The lady at reception was not bothered , I should have had a key to the gate , no, she should have informed me . Internet hopeless, but then with such a lovely view and things to do , why bother with the wifi ? Beds lovely comfy. Dated place , but hard to make a living these days without awful reviews .
Stayed 2 nights in Jan 2024
Response from Jan on 22 Jan 2024
Many thanks for taking the time to review the property.At check in we explain that there are 2 keys, 1 is for your unit and the other is for the access to the lake, you must have missed this when you were in reception.

10/10 Excellent

Gina

Stayed 1 night in Jan 2024
Response from Jan on 28 Jan 2024
Thank you for your amazing review.

10/10 Excellent

Suvarna, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location.
Stayed 1 night in Dec 2023
Response from Jan on 22 Jan 2024
Thank you for your excellent review.

4/10 Poor

Amelia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jan on 22 Jan 2024
We would love to have been able to assist you if you had advised your issues.

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could hear alot of outside noise especially the traffic.
Stayed 2 nights in Dec 2023
Response from Jan on 22 Jan 2024
Thank you for your review.Taupo is very busy at this time of year.

10/10 Excellent

Md HABIB

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jan on 22 Jan 2024
Thank you for your wonderful review.

10/10 Excellent

Craig

Stayed 1 night in Dec 2023
Response from Jan on 22 Jan 2024
Thank you for your great review.