Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk
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Reviews of Art hotel Pallas by Tartuhotels

3.5 out of 5
Art hotel Pallas by Tartuhotels
Riia 4, Tartu

Reviews

8.6

Excellent

Rating 10 - Excellent. 69 out of 179 reviews" "
Rating 8 - Good. 93 out of 179 reviews" "
Rating 6 - Okay. 14 out of 179 reviews" "
Rating 4 - Poor. 3 out of 179 reviews" "
Rating 2 - Terrible. 0 out of 179 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service
VERY NOISY in the rooms facing Riia Mnt. Revving engines and club music playing every minute until 4am as the traffic lights changed. My son was awake until after midnight. I asked the front desk for help and they tried, but the hotel was full that night. They seemed to be very aware of the problem and looked for earplugs to offer. Telling that they had none left...
Stayed 1 night in Jul 2023
Response from Art Hotel Pallas manager on 24 Aug 2023
Dear CustomerThank you for your feedback, it is very important to us as we can improve our service. As we are located in the city center, the noise can really get annoying at night. When booking next time, you can already ask for a room facing the courtyard, which would definitely be quiet.And since the hotel was sold out on the day of your visit, unfortunately it was not possible to change the room either.We hope to welcome you back soon, Kind regards, Hotel Pallas!

8/10 Good

Jonathan

Stayed 3 nights in Jul 2023
Response from Art Hotel Pallas on 24 Aug 2023
Dear customer!Thank you for your feedback. We are glad that you have enjoyed your stay here.The breakfast is indeed good and fresh, made from the best quality ingredients.We hope to welcome you back soon. With kind regards, Hotel Pallas!

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Art Hotel Pallas on 12 Jul 2023
Dear Rainer, thank you for reviewing us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
it's nice and comfortable hotel as a 3 star hotel situated very comfortably and seems well maintained. 2 problems - was promised a 20 Sq. M room but got 1 that is hardly 16 Sq. M. the double bed is stuck near the wall which means no comfortable access to 1 side of the bed.
Stayed 1 night in Jul 2023
Response from Art Hotel Pallas on 10 Jul 2023
Dear guest, thank you for this review. Our smallest room in the hotel is 20 sq.m. The designer has determined the design and layout of the rooms. We'll take your comments into consideration!

10/10 Excellent

Kirill

Stayed 2 nights in Feb 2023
Response from Art Hotel Pallas on 20 Mar 2023
Thank you Kirill for this review - have a lovely spring!

10/10 Excellent

Peter

Stayed 2 nights in Aug 2022
Response from Art Hotel Pallas on 31 Aug 2022
Thank you Peter for this positive review! Hope to see you again soon.

10/10 Excellent

Larry

Stayed 2 nights in May 2022
Response from receptionist on 10 May 2022
Dear customer! We are glad that you have enjoyed your stay here. We hope to welcome you back soon. With kind regards, Hotel Pallas!

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the center of Tartu. Close to shopping, dining, and the old town. Excellent breakfast!
Stayed 2 nights in Feb 2022
Response from Art Hotel Pallas manager on 4 Apr 2022
Dear Justin, thank you so much for this review! Customer satisfaction is very important to us, and we're doing everything in our power to achieve it. Hope to see you again in the future!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Aitor

Liked: Cleanliness
Disliked: Property conditions & facilities
Needs improvement
Hotel is situated in city centre, very close access to all mayor activities in the city. As the hotel is next to the main road, all the noise of traffic is very loudly heard to the room, windows do not seal any noise. Also it is heard all the noise from the corridor and some guests were partying. Overall, we did not sleep very well.
Stayed 1 night in Jan 2024

8/10 Good

PAOLA ANGELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto ok. Solo la colazione con poca scelta.
Stayed 1 night in Jan 2024

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jarmo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kannattaa käydä
Loistava sijainti. Ystävällinen henkilökunta. Hyvä aamiainen
Stayed 2 nights in Dec 2023

10/10 Excellent

Jaakko

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Annika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keskeisellä sijainnilla oleva hotelli
Hotellihuoneessa oli miellyttävä sisustus ja siisti kylpyhuone. Naapurihuoneesta kuului jonkin verran puhe muttei häiritsevästi. Huoneessa oli vähän kuuma ja tunkkainen ilma, mikä parantui ikkunaa avaamalla - säätölaite ei toiminut. Aamiainen oli riittävän kattava. Hotellin keskeinen sija oli iso plussa.
Stayed 3 nights in Nov 2023
Response from Hotel Pallas on 10 Nov 2023
Dear customer!Thank you for your feedback. We are very happy that you have enjoyed your stay here.Your feedback is very important for us and we are glad that you have taken the time to give it.We hope to welcome you back soon.

8/10 Good

Timo Pekka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Marge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hyvä hotelli keskellä kaikkea. Loistava aamupala.
Stayed 1 night in Nov 2023

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Anneli

Stayed 1 night in Oct 2023
Response from Hotel Pallas on 19 Oct 2023
Dear customer!Thank you for your feedback. We are very happy that you have enjoyed your stay here.Your feedback is very important for us and we are glad that you have taken the time to give it.We hope to welcome you back soon.

8/10 Good

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Revelli

Stayed 1 night in Oct 2023

8/10 Good

juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä
Hyvä hinta/laatu suhde ja aivan ytimessä, eli palvelut muutaman askeleen säteellä.
Stayed 4 nights in Aug 2023
Response from Hotel Pallas on 5 Sept 2023
Dear customer!Thank you for your feedback. We are very happy that you have enjoyed your stay here.Your feedback is very important for us and we are glad that you have taken the time to give it.We hope to welcome you back soon.

8/10 Good

veronique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Art Hotel Pallas on 29 Aug 2023
Dear customer!Thank you for your feedback. We are very happy that you have enjoyed your stay here.Your feedback is very important for us and we are glad that you have taken the time to give it.We hope to welcome you back soon.With kind regards, Hotel Pallas!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Pallas on 27 Aug 2023
Dear customer!Thank you for choosing hotel Pallas. We are happy that you have enjoyed your stay here.

8/10 Good

Tiina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loistava sijainti. Aamupala oli pettymys.
Stayed 2 nights in Aug 2023
Response from Art Hotel Pallas on 23 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Art Hotel Pallas on 23 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífico
No esperaba encontrarme un hotel así por ese precio. A 2 mi del centro. Estilo moderno, ventanal impresionante a la ciudad. Habitación amplia, limpia. Desayuno muy completo. 100% recomendable
Stayed 1 night in Aug 2023
Response from Hotel Pallas on 8 Aug 2023
Dear customer!Thank you for your feedback. We are glad that you have enjoyed your stay here.The breakfast is indeed good and fresh, made from the best quality ingredients.We hope to welcome you back soon. With kind regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
There's was supposed to be parking included, but the slots were full. We were not the only customer with the same problem.
Stayed 1 night in Jul 2023
Response from Art Hotel Pallas on 24 Aug 2023
Dear customerThank you for your feedback, it is very important to us.Since we are located in the city center, free parking spaces are unfortunately limited.We hope to welcome you back soon. With kind regards, Hotel Pallas!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel funcional en Tartu
El hotel está bien situado para visitar Tartu. Incluye parking gratuito. Sin embargo, es un hotel cuyas ventanas no se pueden abrir, lo cual hace dudar de la calidad de la ventilación. Además, el aire acondicionado no se podía regular, y hacía mucho calor. El desayuno era poco variado.
Stayed 1 night in Jul 2023
Response from Art Hotel Pallas on 24 Aug 2023
Dear customerThank you for your feedback, it is very important to us.We appreciate your taking the time to do this. We have free parking spaces subject to availability, as we are located in the city center, parking spaces are unfortunately limited.Did you approach reception with your concerns?The administrator is present in the building 24/7 and always helps to find solutions.We hope to welcome you back soon. With kind regards, Hotel Pallas!

8/10 Good

Andreas Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Art Hotel Pallas on 19 Jul 2023
Thank you for reviewing us!

10/10 Excellent

Arska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvin käytännöllinen hotelli keskustassa
Tyylikäs väritys sekä huoneessa, että käytävillä. Huonetila tosi kätevä. Kylpyhuone Virossa nähdyistä parhaiten toimiva. Ystävällinen palvelu. Huone oli pihan puolella ja liikenne ei häirinnyt. Ilmastointi toimi kuin kello. Sänky hyvä. Jonkin verran melua naapurihuoneista. Aamiainen oli myös odotuksia vastaava. Hintaluokkassaan todella hyvä kokemus.
Stayed 2 nights in Jul 2023
Response from Art Hotel Pallas on 19 Jul 2023
Dear Arska, thank you for this kind review!

6/10 Okay

Marja

Stayed 1 night in Jul 2023
Response from Art Hotel Pallas on 19 Jul 2023
Thank you for reviewing us!

8/10 Good

Virpi

Liked: Cleanliness, property conditions & facilities, room comfort
Aamupala keskinkertainen.
Stayed 3 nights in Jul 2023
Response from Art Hotel Pallas on 19 Jul 2023
Thank you for reviewing us!

8/10 Good

Jarkko

Stayed 1 night in Jul 2023
Response from Art Hotel Pallas on 12 Jul 2023
Dear Jarkko,Thank you for this review!

10/10 Excellent

Ylle

Stayed 1 night in Jul 2023
Response from Hotel Pallas on 10 Jul 2023
Dear customer!Thank you for choosing hotel Pallas. We are happy that you have enjoyed your stay here.We hope to welcome you back soon. With kind regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vastinetta rahalle
Erittäin siisti ja hyvä sijainti, ilmastointi toimi oikein hyvin. Ok aamiainen, ehkä enemmän valinnanvaraa olisi ollut hyvä, mutta oli riittävä. Ystävällinen henkilökunta.
Stayed 4 nights in Jul 2023
Response from Art Hotel Pallas on 10 Jul 2023
Dear Anne, thank you this review!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Art Hotel Pallas on 10 Jul 2023
Dear Anne, thank you for reviewing us!

8/10 Good

Sami

Liked: Cleanliness, staff & service, property conditions & facilities
Siisti paikka, ilmastointi plussaa
Stayed 3 nights in Jun 2023
Response from Art Hotel Pallas on 3 Jul 2023
Dear Sami, thank you for this review!

8/10 Good

Mikko

Stayed 1 night in Jun 2023
Response from Art Hotel Pallas on 26 Jun 2023
Thank you for reviewing us Mikko!

8/10 Good

Jaana

Stayed 1 night in Jun 2023
Response from Ar on 19 Jul 2023
Thank you for reviewing us!

8/10 Good

kujanpää

Stayed 1 night in May 2023
Response from Art Hotel Pallas on 16 Jun 2023
Thank you for this review!

10/10 Excellent

Matti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Art Hotel Pallas on 16 Jun 2023
We're glad you enjoyed your stay, visit us again soon!

10/10 Excellent

Seppo

Stayed 1 night in May 2023
Response from Art Hotel Pallas on 15 May 2023
Dear Seppo, thank you for this review!

8/10 Good

Ossi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Erittäin hiljainen hotelli. Aamiainen oli erinomainen ja henkilökunta ystävällinen.
Stayed 2 nights in May 2023
Response from Hotel Pallas on 12 May 2023
Dear customer!Thank you for your feedback. We are glad that you have enjoyed your stay here.The breakfast is indeed good and fresh, made from the best quality ingredients.We hope to welcome you back soon.

8/10 Good

Erkki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Art Hotel Pallas on 2 May 2023
Dear Erkki,Thank you for reviewing us!

8/10 Good

Jukka-Pekka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Art Hotel Pallas on 2 May 2023
Dear Jukka-Pekka,Thank you for this review!

8/10 Good

Sirpa

Liked: Cleanliness, room comfort
Perushotelli hyvällä sijainnilla
Olemme majoittuneet samassa hotellissa pari kertaa aikaisemmin ja ainakin aamupalan tarjoilun taso on kokenut romahduksen. Ruokien täydentäminen oli fiasko, eikä henkilökunta osannut yhtään ennakoida. Useiden ruokalajien kohdalla tarjolla pelkkä tyhjä lautanen johon pyynnön ja odottelun jälkeen saattoi tulla täydennystä. Olisin ymmärtänyt tämän jos aamiaisaika olisi ollut lopussa mutta me olimme syömässä klo 9 aikaan.
Stayed 3 nights in Apr 2023
Response from Art Hotel Pallas manager on 12 Apr 2023
Dear Sirpa, thank you for this review! We're sorry this has happened to you and will investigate further.Kind regards.

10/10 Excellent

Meelis

Stayed 1 night in Mar 2023
Response from Art Hotel Pallas on 30 Mar 2023
Dear Meelis, thank you for this review!