Indoor pool, outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Tugu Lombok

5 out of 5
Hotel Tugu Lombok
Jl. Pantai Sire, Sire Beach, Tanjung, Lombok

Reviews

9.6

Exceptional

Rating 10 - Excellent. 97 out of 114 reviews" "
Rating 8 - Good. 11 out of 114 reviews" "
Rating 6 - Okay. 4 out of 114 reviews" "
Rating 4 - Poor. 2 out of 114 reviews" "
Rating 2 - Terrible. 0 out of 114 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Herve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Hotel Tugu for its cultural authenticity , staff kindness and great amenities. Highly recommended
Stayed 2 nights in Mar 2024

10/10 Excellent

Geoffroy

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely staff. Top hotel & restaurant. Very nice stay. Recommend
Stayed 3 nights in Jan 2024

10/10 Excellent

Uma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Guy

Stayed 3 nights in Sep 2023

10/10 Excellent

Danny Lim Seng Hin, Singapore

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You're right on the beach but you never feel you don't have just the right privacy. The staff are warm and friendly and genuine, and the service excellent.
Stayed 6 nights in Jun 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most relaxing and heavenly location. Peaceful and tranquil. A Truly beautiful paradise.
Stayed 5 nights in Apr 2023

10/10 Excellent

Robert C

Stayed 8 nights in Dec 2022

10/10 Excellent

Amanda

Stayed 8 nights in Dec 2022

10/10 Excellent

Florian

Stayed 6 nights in Oct 2022
Response from Hotel Tugu Lombok team on 19 Oct 2022
Dear Mr. Florian, Thank you for your kind excellent review on us. We are so happy that we could serve you as your expectation, we'd share with our team. Best regards, Hotel Tugu Lombok team

10/10 Excellent

Mourad

Stayed 1 night in Sep 2022
Response from Hotel Tugu Lombok team on 13 Oct 2022
Dear Mr. Mourad, Warm greetings from Hotel Tugu Lombok. Thank you very much for rating us with the excellence mark/review. We are so happy that we could make your stay memorable, nice without any problem. We hope to see you soon again in the future at Hotel Tugu Lombok. On behalf of: Hotel Tugu Lombok team

4/10 Poor

Daniel

I really did not expect to be awaken at 4:30 am every morning. Not just one speaker….but 4 around the property. You can’t even rest!!! Go there at your own risk.
Stayed 8 nights in May 2022

10/10 Excellent

Laurine

Stayed 6 nights in May 2022

10/10 Excellent

Wayne

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful family vacation
Beautiful property and amazing staff. I will definitely go back
Stayed 1 night in Dec 2020

10/10 Excellent

MEHDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In one word : Amazing !
Our experience at TUGU was above our expectations. First of all, the hotel is different from what you find usually in the region as it is very authentic, not so modern but well maintained. The location is just perfect with easy access to Gili islands. The staff is very counsious and takes good care of the customers (a special thanks to Ruslan from the restaurant and to all the staff). The only negative point would be the average price of the food at the restaurant which is in my opinion a bit expensive.
Stayed 1 night in Aug 2019
Response from Hotel Tugu Lombok on 18 Aug 2019
Dear Mehdi, Thank you for the feedback and glad to hear that you had great experience at Tugu Lombok. regarding the price of menu, we will follow up with the management. we would love to welcome you again in the near future. Thank you.

8/10 Good

Christian D Johnston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unique hotel - I would recommend
The hotel is very unique and different than any I’ve stayed in over my years of travel. I really enjoyed the private pool in the honeymoon suite which I definitely recommend over the oceanfront room. I definitely would recommend this hotel as it was a great experience. Also recommending going to see waterfall via a 90 minute car ride and Gili islands via boat day boat trip both were well worth it. The service is amazing and very personalized they remembered my breakfast order and the sauces I liked daily. Only suggestion would be that it needs a few upgrades and could be a bit cleaner. This is only comparing it to a 5 star standard, by no means did I think it was dirty or poorly maintained but that’s the only thing I think could be improved. Was a very nice difference from our hotel in Bali which was much more crowded. Overall would recommend this hotel.
Stayed 3 nights in Jul 2019
Response from Aidi on 9 Jul 2019
Dear Christian, Thank you for your feedback and glad to hear that you have a great experience at Hotel Tugu Lombok. and Thank to bring the suggestion as it our concern to keep our high standard and improvement day to day. we looking forward to welcome you again in the near future. warm regards,

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and Romantic Hotel
The service is great! All the staff is amazing and very friendly. Especially the one on the beach activity centre. I wanted to snorkel and bring my 3 young kids with me. 2 guys brought us to the snorkel spot with canoe and paddle board. They showed us the spot and kept us save and bring us back. we had a really good time. The breakfast is good, lunch and dinner is just okay. Nothing special. The hotel is really unique and romantic. But my kids found it a bit scary. A bit dark and have a lot of statue.Maybe more suitable to couples and young family. The only cons is there’s a lot of mosquitos. So make sure to put on the mosquito repellent.
Stayed 1 night in Jun 2019
Response from Aidi on 10 Jul 2019
Dear Grace, Thank you for your feedback and review, Glad to hear that you like Tugu Lombok. Tugu in bahasa mean "Monument" and the property stand as the monument for the tales (the Mahabarata Romance) and forgotten story from yesteryear. the Owner itself is the biggest antique collector in south east asia. your feedback really help us to improve our standard and service. we looking forward to welcome you again in the near future. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully decorated, it’s like a massive open air art gallery. The service is excellent, the staff is fantastic and the food was very good.
Stayed 7 nights in May 2019
Response from Aidi on 10 Jul 2019
Dear Value Guest, Thank you for your feedback. Tugu in bahasa mean "Monument" and the property stand as the monument for the tales and forgotten story from yesteryear. the Owner itself is the biggest antique collector in south east Asia. Glad to hear you have a memorable stay with Us, we looking forward to welcome you again in the near future. Thank you.

8/10 Good

Julien+Gaynor, Belgium

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hotel Tugu from the 8th to the 12th of May 2019. What an awesome way to start our honeymoon adventure in Indonesia. We stayed in a beautiful bungalow with a king-sized bed and an outdoor bathroom. The WIFI, air condition and minibar were very pleasing. The hotel is a lavish museum of adventure contained on a lush green property with fabulous pools, artistic Indonesian décor, a relaxing spa and a pretty beach. The staff was amazing and very attentive and the food and cocktails were fresh, delicious, exotic and most important plentiful. Afternoon tea was always a delight and relaxing at any of the hotel’s amenities was just perfect. The only downside to the hotel was that once you are there you do not want to leave the premises to explore the local area which was also interesting i.e. the Elephant park and The Gillies. When we return to Indonesia it will definitely be our first stop and we would recommend it to every and anyone who is looking for a beautiful experience in Lombok.
Stayed 4 nights in May 2019
Response from Aidi on 10 Jul 2019
Dear Julien & Gaynor, Thank you for your feedback and share your review, Glad to know that you have a memorable stay with Us. Tugu in bahasa mean "Monument" and the property stand as the monument for the tales and forgotten story from yesteryear. your feedback really help us to improve our standard and service day to day. we looking forward to welcome you again in the near future. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Everything was perfect. The staff couldn't be more helpful. Paradise style location, beautiful infinity pools, great food, fantastic drinks. Facilities were great. In short, one of the best places I've ever stayed in, brilliant attention to detail all around.
Stayed 4 nights in Apr 2019
Response from Tugu Lombok on 3 May 2019
Dear Value Guest, thank you for your positive feed, your feedback really help us for improvement and to keep Tugu Lombok standard service. please feel free to contact us for further reservation and assistance. Regards,

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from aidi on 10 Apr 2019
Dear Kerry, Thank you for positive feedback, we do precipitated in regards to keep our standard of service. please feel free to contact our staff if we can your further assistance. have a pleasant memorable stay at Tugu Lombok.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!
Amazing hotel in a fabulous location. I cannot think of anything they could have done better.
Stayed 3 nights in Nov 2018
Response from Aidi on 5 Dec 2018
Dear Matthew, Thank you for your prompt review and to choose Tugu Lombok as your holiday destination. glad to hear that you are enjoying to stay with us. looking forward to welcome you again in the near future.

10/10 Excellent

Marissa, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went a few weeks after they re opened due to the earthquakes and we were a little nervous but it was absolutely amazing. The property is insanely beautiful. The hotel did not look like it had any damage at all. The staff was incredible and so helpful and Accommodating. One of the most beautiful places Ive ever stayed. Highly recommend!!!
Stayed 2 nights in Oct 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome hotel, recommended to those who want a quiet stay in Lombok
Stayed 3 nights in Jun 2018

10/10 Excellent

Tom, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tugu Lombok
Beautiful hotel. Great food. Amazing Experience. V friendly staff
Stayed 5 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was wonderful! The property is beautiful and the staff is excellent.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a stunning beach
We have just returned form the most amazing holiday where we stayed at Hotel Tugu, I can honestly say that all the staff went above and beyond to make sure we enjoyed our stay there. Thank you very much to the team at Tugu, we will definitely be going back for another visit.
Stayed 14 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Tugu: a place to be
If you prefer a more quite island to Bali, Lombok is a good choice. Even if the Tugu is not really in the center of everything it is an excellent choice for those seeking a more relaxing and calm holiday at a very nice beach.
Stayed 4 nights in Oct 2017

10/10 Excellent

patrick, switzerland

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
amazing stay
if you visit lombok and you can afford the hotel then go. amazing enviroment. top staff, food and facility. due to the lack of activities outside of the hotel what has nothing to do with the just because its a bit outside of the main attractions i recomend to go not more than 1 week because you will always stay inside the facility. but its worth to go and relax and having a great expirience.
Stayed 2 nights in May 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Okay, but way overrated and overpriced
This hotel gets excellent reviews, and I'm not sure why. The facilities are old, both in a charming way but also in just a tired, used way. Service is generally excellent, but you come to expect that in places like Lombok and Bali. Dinner on the beach was nice, and they don't charge extra for serving it on the beach, but the food is expensive and generally so so; sometimes quite good, sometimes not. The beach is beautiful and private, but you can't really swim because the water is both very shallow and rocky. Overall, it was okay, but way too expensive for the room, which did not even have a decent couch or really comfortable place to site.
Stayed 1 night in Sep 2017

10/10 Excellent

R Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique
A truly remarkable place for non-generic luxury. The bed was bigger than some of the rooms I've stayed at in Japan. The staff was friendly and personal - everyone knew our names. A very peaceful and relaxing stay.
Stayed 4 nights in Jun 2017

10/10 Excellent

T, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent escape in Lombok with 5 star services
From the moment we started coordinating with the hotel by email and entered the hotel upon our arrival with staff greeting us throughout our stay until the departure it's been fabulous. Smiles are everywhere in the hotel. All staff are friendly, helpful, courteous, etc!! To be fair all has been great the environment, people, facilities, foods and their service. Definitely will come back again. P.S. Location is great if you want to go to Gili Islands.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel, very friendly and attentive workers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
REMOTE AND UNIQUE
This would have to be without a doubt the most unique and beautiful hotels we have ever visited. The staff were outstanding and the beach location was remote but well worth the two hour drive from the airport. We began the day swimming with turtles and ended it with dinner on the beach. The only negative was the slow kitchen service but that didn't stop us from having a memorable Lombok experience. The perfect getaway !

10/10 Excellent

chrisphillipson, Northampton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Fantastic Hotel with 37 rooms spread throughout extensive, well kept gardens. Hotel is full of character buildings, curios and statues, harking back to an ancient Indonesia. Food was great. Staff were excellent, very friendly and extremely helpful. Nothing was too much trouble. Everyone knew our names and our preferences - a truly lovely personal service. Really impressed with the cleanliness of the hotel, the grounds and the beach. Loved the close proximity to nature - butterflies, birds and at night, bats. The inside/outside bathroom was an unusual feature.

10/10 Excellent

GG, Dorset, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel on a stunning beach
Excellent hotel with wonderful staff, has two great pools and stunning gardens and beach. Great trips to the Gili Islands can be arranged and the restaurant is outstanding

8/10 Good

Anne, ontario canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff, excellent food, pools, beach & activities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely amazing and beautiful resort. One has to see it to really appreciate the scope and grandeur of the property. Staff were incredibly friendly and so attentive. The food was superb and the restaurant's hours so flexible and open. On the vast grounds of the hotel, there are museum quality statues, antiques and artwork everywhere. Each day I saw something new and intriguing. Management and customer relations personnel were always present and went out of their way to be helpful. I would highly recommend this hotel-probably the best overall resort stay our family has ever experienced.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wendy, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute delightful place to stay!
This was a wonderful little piece of paradise. Property was quaint with a great private beach. Hotel staff went out of their way to provide excellent customer service. Food was good and reasonably priced and the ambience perfect. Our flight was delayed and we got to the hotel late. Manager on duty called the kitchen staff back and made dinner for us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The photos do not do it justice
Very cool, eclectic decorations, absolutely perfect service from the very smiley caring staff, great location, perfect for trips to the gilis but able to come back to a clean peaceful setting. Excellent snorkelling right off the beach, tasty food... Cannot fault it.

10/10 Excellent

fab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I ever experienced
Tugu Lombok is a very special hotel. Thr best I actually experienced: - setting is amazing. Art work every where. Beautiful. After 5 days, we were still discovering objects we had not seen the day before - staff is great. Friendly, smiley, efficient. With an attention to detail I have never seen elsewhere. Our flight was cancelled, they did everything they could to make sure we came back home safely. - great location Overall, yes I will definitely recommend to friends. And I hope I will come back. Thank you for making our trip amazing!

10/10 Excellent

Franck, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All to get you comfortable there
Quite close to Gilis but in a total other ambiance. As if you were leaving 2 centuries ago but with all modern comfort. staff friendly and always there to help without being invasive. What to expect more?

10/10 Excellent

Phil, KL and Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique Vacation Experience
The hotel and facilities were tremendous and it is hard to be believe that they could be bettered for a short break to get away from it all. The room, grounds, beach, spa, facilities and staff were all outstanding.

10/10 Excellent

Nicolas, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience!
We had an excellent time at Tugu's. The hotel was wonderful at all levels (rooms, food quality and variety, staff, beach and pool). We spent one full week with the family and enjoyed the entire time. The hotel is absolutely stunning and staff are super dedicated and friendly all the time. The rooms are amazing, all different and huge. It takes only 20-30 min to get to get to the Gillis by boat, which departs directly from the hotel beach and can be arranged at any time with the very accommodating staff. The beach is great for kids and Snorkelling is very good. There are some shells but the hotel provided excellent booties for the water. You may want to bring some for young kids. The pool is wonderful and they actually have two. Overall it was a fantastic experience, this is really a very unique hotel and the location is excellent.

10/10 Excellent

Adrien, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort hotel in serene surroundings
Great resort hotel in peaceful and serene surroundings. Remote and ideal for a true getaway. Hotel has great beach itself with easy access by boat to the Gili Islands. Staff are very attentive and the service is very personalised. Great massages offered by the spa. Highly recommend this hotel for a relaxing stay. Only improvement I would make is on the hotel wifi which was sometimes intermittent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MARIA, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute PEACE
Stayed for 4 nights and are looking forward to future weekend visits with a larger group of people. Absolute peace and tranquility. This beach front property is very clean and well kept. Great for couples! ... We had our son, and he really enjoyed the canoes (provided, as well as water shoes) -renting the boat for a quick ride to the Gili Islands for snorkeling was amazing!