Tamazert Holidays from £253

Room and staff was very good

The staff was good even if there was some difficulty to communicate(French to French). Room was okay, beds were not the most comfortable. Bathroom was discussing, the kitchen walls was white with black stains and the water from the shower was going all over the bathroom. We were not able to get toilet paper from the staff. It would be nice if the pool on the roof was having water in it.

Room was clean. Convenient location near souk. No shower curtain so bathroom all gets wet. Our room was next to reception so was noisy. We only stayed one night so was ok.

Rooms on the ground floor were outside of the pool area so you had little privacy unless you shut the curtains all day. Clean rooms, good location. Sufficient enough amenities apart from first night where we had no hot water. At breakfast we think they were reusing pots of jam from the day before, as on our second day we had apricot jam but underneath the top layer was strawberry jam - which we had on the day before. The staff seemed hospitable at first but this quickly changed. We had an issue with our booking which required the riad to get in contact with Expedia. The riad lied to us and said that they had heard nothing from Expedia, despite Expedia showing proof that they had. We were assured on our leaving day they the riad would sort out this issue for us, yet we were continually lied to. They have since ignored my follow up emails. This is very poor customer service, I would not recommend this riad based on this.

We booked this riad last minute with no reviews — took a bit of a risk while landing in Marrakech at 2 a.m. — and we’re so glad we did! The staff were incredibly kind and helpful from the moment we arrived. Even though we got in very late, they welcomed us warmly and let us stay until check-in. They went above and beyond during our stay — walking us to and from places, arranging safe and reliable rides, offering great local advice, and just being genuinely amazing throughout. The spa experience was wonderful, and our room was spotless, comfortable, and beautifully decorated. Overall, we had an amazing experience and would 100% recommend this riad. Don’t hesitate — book it!