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"The pool and hot tubs have been closed since January. Your site stated what you see is what you pay and that changed as soon as we checked in and was charged for parking. Neither of which we knew when we booked. It would have changed our decision. "

"Very comfortable bed,clean, and nicely appointed rooms. Staff was friendly and helpful."

"The room was very clean and the staff were kind and compassionate. The food was delicious. The pool was clean and comfortable."

"Very loud, kids running through the hallways after 1:00 am. Doors slamming, etc. You would think they would have a quiet time like at Midnight. Didn’t have coffee cups, water, or wash clothes in the room. We asked for them and received replacements. "

"The facility was wonderful and the rooms etc were very nice. My only complaint is the pool, which has two water slides but no one tends to them so you have kids going down 4-5 at a time, standing in the middle of the slide, pushing smaller kids down the slide, there was no one monitoring the kids jumping off the pool walls from 20ft up into 2ft water. There was also a child who drowned our last night there due to multiple kids going down slide at once and the boy got pushed under, luckily the dad was able to save him. Management did nothing! Our child got hurt because the other kids were not following the rules and again management did nothing when I reported it. "

"first of all, the pool is beautiful and one of the best parts of our stay. the room was good and as young women we felt safe in the hotel but the only thing is we were not expecting our hotel room to go right outside instead of having a hallway or lobby like the pictures said, because all of those rooms were all under construction. but overall it was a good area to get to everything for a great place. even though the room placement was unexpected we would stay here again "

"Nice area "

"Close to everything in pigeon Forge. Hotel is super clean and the decor was super nice. Really good complementary breakfast. The whole vibe was great! Will definitely stay again"

"This is a outstanding place to stay can’t wait to return it’s our go to place from now on very clean and the staff was friendly went out of there way to make sure we was welcome "