Posted 14 Mar 2019
I wouldn’t recommend a stay here. The room was overall dirty. Roaches were crawling around. Comforter and sheets were stained, towels had hair on them. The room smelled musty and the air conditioner wouldn’t go below 76 degrees.
Every hotel was sold out in the area so I had no choice but to stay here or sleep in my car, needless to say we ended up doing that anyways. The first room we were issued smelled so badly that we sprayed Frebreze but that didn’t help. The comforters had burn holes in them, the chair was soiled and the furniture wasn’t clean. We asked for a new room and although the smell was better the room was just dirty and the air conditioner wasn’t working very good. We noticed roaches crawling from a hole in the wall where the tv cable came out of. At 5am I woke up to my kid shining her phone flashlight towards the tv table and there were several roaches crawling about. We elected to go ahead and get up, get dressed and check out.
The staff was courteous and tried to accommodate as much as possible so I don’t fault them at all. The desk attendant brought us clean sheets and really tried to make our stay comfortable. The owner needs to take some time and care to maintain this property. This hotel could use a pest extermination and a much needed upgrade.
Comment from Hotel Management
15 Mar 2019 by General Manager, Hotel Management
We truly value your constructive insight and the opportunity to improve. Thank you for letting us know about your recent stay. We're glad that our team offered such great service, but we're sorry that we were still unable to ensure your comfort. Our team takes any mention of unwanted guests seriously and we will do a thorough investigation of our rooms and take any necessary actions. Please consider staying with us again here in Tallahassee so that we can work our hardest to demonstrate the quality that has made us a favorite for so many guests.