Ratings based on 1,062 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
by A verified traveller from Richmond, BC

Not a 4-half stars hotel

Posted 20-Mar-2017
Pros: Great choice of tea or coffee in room.
Cons: Parking Fee is too expensive
Location: UW Tacoma, Museum of Glass
Although it is a nice hotel, lack of facility and service made this this hotel a 3 stars or 3 stars half max. No swimming pool, expensive parking. Limited in-room services. Also, it closes to railway, and if the train honks, you cannot sleep at night.
3out of 5
Recommended
for Everyone
by A verified traveller from Seattle Metro Area

One of the nicer hotels near the Tacoma Doma

Posted 20-Mar-2017
Pros: Friendly staff
Cons: You can't turn off the bathroom light. (It is either full-on, or in "nightlight" mode -- which is a bit distracting when you want a really dark room.
Location: Tacoma dome. Chihuly Glass Museum. And I-5 to get you out of Tacoma.
Nice, trendy hotel, with quite a lot of beautiful glass artwork exhibits. Located across the street from the (free) light-rail stop. (Note: Light-rail stops at 10pm. So if you take it to the Tacoma Dome, bring along some cash to pay for a cab on the return trip.) The mini-bar is pretty spendy (even for a hotel mini-bar). We decided not to invest in the hyper-expensive bottle of water (which you can purchase for one-third the price at the grocery store around the corner.) Finally, when booking this hotel, be sure to ask for a Family Friendly room. (Our room had a lithograph of naked female breasts -- which might be offensive to some.) Apparently, the entire 7th floor is devoted to "Titty art" (as my wife calls it.)
5out of 5
Recommended
for Everyone
by A verified traveller from Tacoma, Washington

The best Tacoma has to offer.

Posted 13-Mar-2017
The only place in Tacoma to stay. Beautiful hotel, nice selection of glass art, comfy beds, big rooms, big TVs on the club level, and an excellent reasonably priced restaurant. I live in Tacoma and come here just to get away i love coming here and do it frequently.
Comment from Hotel Management
14-Mar-2017 by Javid Almammadov, Hotel Management
Dear Rylea, We would like to thank you for your recent stay with us and posting your review. We are pleased that you had a great stay with us! We will continue to invest in the training of our team members to ensure consistency and to further improve the guest satisfaction. We look forward to welcoming you back soon. Kind regards, Javid Almammadov
5out of 5
Recommended
for Everyone
by A verified traveller from SW WA

Perfect overnight stay!

Posted 12-Mar-2017
Clean, modern and comfortable! Lobby smelled amazing. Parking was a tad confusing but it was a pretty view and very quiet! Would definitely recommend!
Comment from Hotel Management
13-Mar-2017 by Javid Almammadov, Hotel Management
Dear Ang, We would like to thank you for your recent stay with us and posting your review. It is great to hear that you had a nice stay with us! We will continue training our staff and up-keeping the facilities to ensure continuity and consistency. We look forward to welcoming you back soon. Kind regards, Javid Almammadov
4out of 5
Recommended
for Everyone
by A verified traveller from Dayton, OH

Beautiful art & glass

Posted 09-Mar-2017
Pros: The view from our room was awesome. The lobby was a great place to relax and people watch. The glass displays were amazing.
Cons: We should have been told that housekeeping only comes if the tidy up sign is on the door.
Location: Very close to the Children's Museum, the glass bridge and glass museum, good restaurants and to I5. The valet staff was great at directions.
We loved the lobby bar except for the fact it was closed on Sunday. We had a dinner & a breakfast at Bite which were both excellent. The art and glass works were amazing. It was worth stopping on every floor. Our only problem was that housekeeping never came to straighten the room until we called on the 3rd day, even when we had the tidy up sign on the door.
Comment from Hotel Management
11-Mar-2017 by Javid Almammadov, Hotel Management
Dear Jean, It is great to hear that you had a nice experience at our Bite restaurant and Lobby Bar. I apologize for any inconvenience regarding the Housekeeping service, Your valuable comments have been brought to the attention of our Director of Houskeeping. Please rest assured that corrective actions are being taken to ensure that we provide the level of service that is expected from us. We look forward to welcoming you back soon. Kind regards, Javid Almammadov
5out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Posted 06-Mar-2017
Enjoyed viewing all of the art Glass installations. Beautiful hotel.
Comment from Hotel Management
11-Mar-2017 by Javid Almammadov, Hotel Management
Dear Margie, Thank you so much for your recent stay at Hotel Murano. We are so pleased that you enjoyed your stay. We truly enjoyed having you as our guests. We look forward to welcome you back in the near future. Kind regards, Javid Almammadov
4out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 06-Mar-2017
Had a wonderful stay at Hotel Murano, friendly staff. Nice lounge. Ordered room service from BITE and it was tasty. My room had a beautiful view of the bay, however it was right next to the elevators, which you definitely could hear from the room. I would just ask to not be there next time! But I will definitely be back!
Comment from Hotel Management
11-Mar-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, Thank you very much for sharing your experience. We are happy to learn that you enjoyed our location, design and the food quality and at the same time please accept our sincere apologies regarding the elevator noise. We do our best to fulfill all the room preferences we receive from our guests either before arrival or upon check-in; however, sometimes we are limited by the availability, especially in high occupancy periods. Thank you very much for these remarks which are really valuable and helpful for us! Kind regards, Javid Almammadov
5out of 5
Recommended
for Everyone
by A verified traveller

Nice location

Posted 27-Feb-2017
Pros: Location
Location: Good location was o my there for a dinner
Nice location with a speedy check - in and friendly staff
Comment from Hotel Management
05-Mar-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, Thank you for choosing Hotel Murano for your recent stay in Tacoma. Thank you so much for the generous compliments and we are delighted to know that you loved the location and the professionalism of our Front Desk team. We look forward to welcoming you back soon. Kind regards, Javid Almammadov
4out of 5
Recommended
for Everyone
by A verified traveller

Hotel is nice. But if you need Wifi, stay else.

Posted 21-Feb-2017
Cons: Wifi.
Wifi would not connect. If you're a business traveler or people that need wifi, choose another hotel.
Comment from Hotel Management
23-Feb-2017 by Javid Almammadov, Hotel Management
Dear Valed Guest, We are sorry to learn that you did not enjoy the WiFi, it is actually high-speed and we have not yet heard of any guests having issues with it. However, your comments will be taken on board positively. Kind regards, Javid Almammadov
4out of 5
Recommended
for Everyone
by A verified traveller from Washington

Hotel Murano

Posted 15-Feb-2017
Pros: The amazing view and décor in the lobby.
Hotel Murano is a very nice upscale Hotel. The front desk staff at check in were very friendly, upbeat and helpful. The restaurant staff was very attentive and polite. The food was okay(I expected better). The room was very nice and clean. Loved the view from my window 20+ floors up. I did not like that I was put in a room right next to the elevator. During the night I could hear the elevator going up and down, so my sleep was not very peaceful. Other than that a really great experience. I would stay here again.
Comment from Hotel Management
18-Feb-2017 by Javid Almammadov, Hotel Management
Dear Values Guest, We are happy to learn that you enjoyed our location, design and the food quality and at the same time please accept our sincere apologies regarding the elevator noise. We are happy to learn that your experience was overall good, at the same time please accept our sincere apologies regarding the elevator noise. We do our best to fulfill all the room preferences we receive from our guests either before arrival or upon check-in; however, sometimes we are limited by the availability, especially in high occupancy periods. We certainly hope to welcome you back in the near future. Kind regards, Javid Almammadov