Ratings based on 1,301 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Overnight Date

Posted 15-Dec-2017
Very enjoyable experience. The room wowed us the moment we stepped inside. The King Corner Suite has a sweeping view of DT Tacoma. The room has wonderful mood lighting and very luxurious textiles throughout the room. The bed is very comfortable and we loved all the space available to us. Would definitely recommend this hotel for an overnight date away from kids and/or a stay-cation. I
5 out of 5
Recommended
for Everyone
by A verified traveller from Richland, WA

Great Hotel

Posted 11-Dec-2017
Pros: Rooms are clean and beds are comfortable.
Had an event at the convention center. Right across the street.
4 out of 5
Recommended
for Everyone
by A verified traveller from Alaska.

Nice, but downgraded my room.

Posted 10-Dec-2017
Hotel was pretty full, but I booked a king and got 2 double beds instead. Not even Queen. Didnt tell me or offer compensation either till I came back down and asked.
5 out of 5
Recommended
for Everyone
by A verified traveller from oregon

Beautiful hotel

Posted 09-Dec-2017
Loved the focus on art. Each floor focused on a glass artist with beautiful displays of their work. Worth stopping at floor to see. Staff was awesome, room was clean and comfortable. Great location, l will stay again when I’m Tacoma.
5 out of 5
Recommended
for Everyone
by A verified traveller

King bed becomes 2 fulls

Posted 09-Dec-2017
I booked the king size bed on expedia. It was 20 bucks cheaper than calling the hotel direct, however when I showed up they said they only had a room with 2 full beds available. They wouldn't knock any money off the price since I booked through a third party, but instead included free breakfast. Good thing it was just for one person for one night.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Dec-2017
Pros: Staff service and atmosphere
Wheelchair access to room inadequate. The chair would not go between bed and wall to get into the room
5 out of 5
Recommended
for Everyone
by A verified traveller from tacoma, wa

Perfect

Posted 03-Dec-2017
Although we were placed by the elevators, we didn’t hear a peep! The view was perfect, it looked out over Tacoma. The breakfast food was delicious and the staff went above and beyond. My boyfriend forgot to put my car on the reservation, so I called the front desk @ almost midnight, panicked.. the front desk had valet run out and get my license plate for the reservation so it wouldn’t be towed. Bless! The hotel is amazing and I most definitely want to stay there again !
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Dec-2017
Great hotel! Would definitely recommend and stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Dec-2017
Very nice stay clean great people the parking was great also
5 out of 5
Recommended
for Everyone
by A verified traveller from Bend, OR.

Thanksgiving

Posted 01-Dec-2017
This is a beautiful hotel. The staff is wonderful and very helpful. We were upgraded due to our Expedia membership and got breakfast each morning. There was fresh fruit, eggs, sausages, yogurt, oatmeal, really good coffee. This is our 4 stay here and we've never been disappointed. It's just up from the light rail and within walking distant of museums, restaurants and shopping.