Title: Platinum Mountain Hotel & SPA Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Platinum Mountain Hotel & SPA Winter wonderland with full-service spa ![Indoor pool, seasonal outdoor pool, pool loungers](https://images.trvl-media.com/lodging/39000000/38500000/38497400/38497393/9d35a1d3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/39000000/38500000/38497400/38497393/fc01dcdf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar](https://images.trvl-media.com/lodging/39000000/38500000/38497400/38497393/eb2a6a6a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/39000000/38500000/38497400/38497393/aa3ff91c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/39000000/38500000/38497400/38497393/9026b06e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Platinum Mountain Hotel & SPA offers a peaceful mountain escape for travelers to recharge. Enjoy soothing hot stone massages at Dr Irena Eris Beauty Partner, high-speed WiFi, on-site ski equipment rentals, and a seasonal outdoor pool. 9.0 Wonderful ## Popular amenities - Bar - Parking available - Pet-friendly - Pool - Breakfast available - Room service ## Room options ### Check availability for these dates Tonight [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=38497393&PinnedHotelID=38497393&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=38497393&PinnedHotelID=38497393&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=38497393&PinnedHotelID=38497393&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=38497393&PinnedHotelID=38497393&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=38497393&PinnedHotelID=38497393&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=38497393&PinnedHotelID=38497393&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=38497393&PinnedHotelID=38497393&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=38497393&PinnedHotelID=38497393&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds Showing 1 of 1 room ![Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar](https://images.trvl-media.com/lodging/39000000/38500000/38497400/38497393/eb2a6a6a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 9.0 Wonderful 9 reviews ### Highlights Balcony Air conditioning Heating Smart TV Egyptian cotton bed sheets Premium bedding Separate bedroom Bathrobes - 409 sq ft - Sleeps 4 - 2 Single Beds and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSzklarska-Poreba-Hotels-Platinum-Mountain-Resort-SPA.h38497393.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSzklarska-Poreba-Hotels-Platinum-Mountain-Resort-SPA.h38497393.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.81972%2C15.52779&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qnW1o9xb5Y34hFQ7D9AWdpvLZVM=) ul. Kilinskiego 15 B, Szklarska Poreba, 58-580 #### What's nearby - Szklarska Poreba Ski Arena - 1 min walk - 0.0 miles - Szklarska Poreba Ski Resort - 9 min walk - 0.5 miles - Karkonosze National Park - 8 min drive - 1.3 miles - Harrachov Ski Resort - 29 min drive - 11.8 miles - Szrenica - 31 min drive - 6.1 miles #### Getting around - Szklarska Poreba Gorna Station - 13 min drive #### Restaurants - ‪Szklana Chata - ‬12 min walk - ‪Sezonowa - ‬7 min walk - ‪Restauracja Piatti - ‬2 min walk - ‪Spot - Burger Bar - ‬7 min walk - ‪Restauracja Metafora - ‬11 min walk ## About this property ### Platinum Mountain Hotel & SPA Luxury family-friendly hotel in the mountains You can look forward to a poolside bar, a terrace and a coffee shop/cafe at Platinum Mountain Hotel & SPA. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle and ski equipment hire. Indulge in a Thai massage at Dr Irena Eris Beauty, the on-site spa. Enjoy the 24-hour gym, as well as activities such as mountain biking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground. You'll also enjoy perks such as: - A seasonal outdoor pool and an indoor pool, along with sunloungers - Buffet breakfast (surcharge), bike hire and self-parking (surcharge) - An electric car charging station, access to a nearby indoor pool and babysitting (surcharge) - A lift, multilingual staff and massage treatment rooms Room features All 147 rooms have comforts, such as premium bedding and laptop-friendly workspaces, as well as perks, such as air conditioning and bathrobes. Other conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Bathrooms with showers and hairdryers - 40-inch Smart TVs with cable channels - Wardrobes/cupboards, balconies and baby baths ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/47000000/46260000/46252900/46252823/1e44e7fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Hotel Szklarska Poręba Szklarska Poreba - Pool - Spa - Pet-friendly - Kids pool 9.6 Exceptional 90 reviews £76 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=46252823&PinnedHotelID=46252823&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools](https://images.trvl-media.com/lodging/96000000/95010000/95008400/95008327/d8a7e35c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Złoty Horyzont Resort Szklarska Poręba Szklarska Poreba - Pool - Breakfast included - Spa - Pet-friendly 9.0 Wonderful 12 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=95008327&PinnedHotelID=95008327&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/105000000/104240000/104234000/104233908/638e3a0e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Happy Valley Resort Szklarska Poreba - Pool - Hot tub - Spa - Pet-friendly 8.4 Very good 11 reviews £83 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=104233908&PinnedHotelID=104233908&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/75000000/74600000/74595500/74595402/c6611dd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tremonti Hotel Karpacz Karpacz - Pool - Hot tub - Breakfast included - Spa 9.2 Wonderful 77 reviews £100 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=74595402&PinnedHotelID=74595402&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/114000000/113900000/113893600/113893538/846c21e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Platinum Adults Szklarska Poreba - Pet-friendly - Free WiFi - Spa - Breakfast available 9.4 Exceptional 6 reviews £86 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=113893538&PinnedHotelID=113893538&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, seasonal outdoor pool, pool loungers, lifeguards on site](https://images.trvl-media.com/lodging/78000000/77140000/77132400/77132382/dec7ee34.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elements Hotel & SPA Swieradow-Zdroj - Pool - Breakfast included - Spa - Pet-friendly 7.4 Good 8 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=77132382&PinnedHotelID=77132382&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/10000000/9590000/9585000/9584968/c5e001d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cristal Resort Szklarska Poreba - Pool - Kitchen - Pet-friendly - Free WiFi 8.6 Excellent 32 reviews £46 includes taxes & fees 19 Nov - 20 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=9584968&PinnedHotelID=9584968&HadPinnedHotel=true®ionId=-1&adults=2) ![Shower, rainfall showerhead, towels, soap](https://images.trvl-media.com/lodging/39000000/38280000/38276700/38276694/937381a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Interferie Aquapark Sport Hotel Malachit Swieradow-Zdroj - Pool - Breakfast included - Spa - Kids pool 8.4 Very good 83 reviews £56 includes taxes & fees 19 Nov - 20 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=38276694&PinnedHotelID=38276694&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 10:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/28000000/27260000/27252100/27252050/a9418ef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Green Mountain Hotel Karpacz - Pool - Hot tub - Breakfast included - Spa 8.8 Excellent 71 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=27252050&PinnedHotelID=27252050&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/97000000/96210000/96208800/96208738/13f6a5e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Movenpick Resort SPA Karpacz Karpacz - Pool - Hot tub - Spa - Pet-friendly 9.8 Exceptional 7 reviews £121 includes taxes & fees 20 Nov - 21 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=96208738&PinnedHotelID=96208738&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Free ski shuttle - Uncovered parking on site (PLN 40 per day) ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 75 for adults and PLN 60 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant ### Things to do - 24-hour gym - Arcade/game room - Bicycle rentals - Children's pool - Free children's club - Full-service spa - Hiking/biking trails - Indoor pool - Indoor pool (guest access) - Library - Mountain biking - Playground - Sauna - Seasonal outdoor pool - Ski equipment rentals - Steam room ### Family friendly - Arcade/game room - Baby bath - Babysitting (surcharge) - Children's games - Children's pool - Children's toys - Free children's club - Indoor pool - Playground - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Gift shop/newsstand - Guidebooks - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 7 meeting rooms - Business centre - Conference centre (3,767 square foot of space) ### Outdoors - Garden - In the mountains - Outdoor furniture - Picnic area - Pool loungers - Terrace ### Full-service spa - 13 treatment rooms - Couples treatment rooms - Hot stone massages - Spa open daily - Sports massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) ### More - 3 floors - Banquet hall - Built in 2019 - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Egyptian cotton sheets ### Bathroom - Dressing gowns - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch smart TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar - Restaurant dining guides - Tea bags/instant coffee ### More - Air conditioning - Desk - Heating - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 11:00 AM Early check-in subject to availability Early check-in fee: PLN 299 Late check-in subject to availability Minimum check-in age - 15 ### Check-out Check-out before 11:00 AM Late check-out subject to availability Late check-out fee: PLN 299 ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of PLN 50 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are available for PLN 35.0 per day ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: PLN 3.30 per person, per night. This tax does not apply to children under 2 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately PLN 75 for adults and from PLN 60 for children - Uncovered self-parking fee: PLN 40 per day - Pet fee: PLN 50 per pet, per night - Service animals are exempt from fees - Early check-in fee: PLN 299 (subject to availability) - Late check-out fee: PLN 299 (subject to availability) - Crib (infant bed) fee: PLN 35.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from June to September Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not allowed in the spa ### Property is also known as Platinum Mountain & Spa Platinum Mountain Resort SPA Platinum Mountain Hotel & SPA Hotel Platinum Mountain Hotel & SPA Szklarska Poreba Platinum Mountain Hotel & SPA Hotel Szklarska Poreba ## Frequently asked questions ### Does Platinum Mountain Hotel & SPA have a pool? > Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool. ### Is Platinum Mountain Hotel & SPA pet-friendly? > Yes, cats and dogs are allowed at this property. There's a fee of PLN 50 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Platinum Mountain Hotel & SPA? > Self-parking is available for PLN 40 per day. ### What time is check-in at Platinum Mountain Hotel & SPA? > Check-in start time: 4:00 PM; check-in end time: 11:00 AM. Early check-in is available for a fee of PLN 299 (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Platinum Mountain Hotel & SPA? > Checkout is at 11:00 AM. Late checkout is available for PLN 299 (subject to availability). ### Where is Platinum Mountain Hotel & SPA located? > Located near the slopes, this Szklarska Poreba hotel is situated in the mountains, within a 5-minute walk of Szklarska Poreba Ski Arena and Mineralogical Museum, and is convenient for winter sports, such as skiing lessons. Pietkiewiczówka Ski Lift and Szklarska Poreba Ski Resort are also within 15 minutes. Szklarska Poreba Gorna Station is 23 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Platinum Mountain Hotel & SPA Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 31 8 - Good 7 6 - Okay 3 4 - Poor 1 2 - Terrible 2 ### 9.6/10 Cleanliness ### 9.0/10 Staff & service ### 9.6/10 Amenities ### 9.6/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 10/10 Excellent #### Francesco 10 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Alles was super! ##### Francesco Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Teresa 4 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities Love the hotel top standard food amazing wish you could have bigger space downstairs bar space away from running kids ##### Teresa Stayed 2 nights in Jun 2022 ### 10/10 Excellent #### Kamil 14 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was great! There was a lot of attractions for children, big swimming pool open from 9-10pm, tasty food and really good service. ##### Kamil Stayed 6 nights in Aug 2023 ### 10/10 Excellent #### Lada 10 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a nice stay. Thank you. ##### Lada ### 10/10 Excellent #### Yuliia 14 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good. ##### Yuliia Stayed 2 nights in Aug 2025 ### 8/10 Good #### Martin 19 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel but overpriced compared to others Nice, but not worth the money - 5\* hotel but most 4\* hotels in the same area are same if not better quality when it comes to comfort, services and overall level. ##### Martin Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Stephan 25 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wir waren bereits das zweite mal im Platinum Mountain Hotel und wir wurden wieder nicht enttäuscht. Wir hatten einen sehr schönen Urlaub gehabt. Wir kommen bestimmt noch einmal vorbei 😊. Einziger Kritikpunkt wäre beim Abendbuffet, vielleicht mal mehr Auswahl an kostenlosen Getränken außer Wasser, Tee und Kaffee bereitstellen. Ansonsten war alles Super. ##### Stephan Stayed 7 nights in Aug 2025 ### 2/10 Terrible #### Katarzyna 25 Mar 2025 ##### Katarzyna Stayed 4 nights in Mar 2025 ### 6/10 Okay #### Alexej 16 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Positiv: richtig schönes Design, Zimmer sind geräumig, hochwertiges Bad. Schnelles Checkin. Hervorragender Badebereich, Ladeplätze für E-Autos, tolle Thai Massage. Mittel: Das Essen ist gut. Für Fleischliebhaber gibt es eine sehr große Auswahl, das Frühstück ist mehr als üppig und lässt fast keine Wünsche offen. Wir sind Pescetarier und fanden immer etwas, als Vegetarier wird man schon wesentlich weniger fündig, für Veganer sehr knapp. Schade fand ich, dass die Beschreibungen zu den Gerichten oft entweder fehlten oder nicht akkurat waren (zB ausgeschrieben waren Baked Beans, diese enthielten aber kleine Wurststücke, die nicht aufgeführt waren). Schade war: Ein Hotel lebt von den Menschen, diese waren leider ungenügend geschult oder motiviert, um die Wünsche der Gäste zu erfüllen. Es galt maximal Dienst nach Vorschrift. Auch wenn es seltene Ausnahmen gab, überragte der negative Gesamteindruck. Wünsche der Gäste ablesen Fehlanzeige, freundliches Lächeln auch Fehlanzeige. Zumindest Englisch bei den allermeisten - absolute Fehlanzeige. Beispiel: Wenn wir zum Essen mit einem Kleinkind kommen, darf man in 4 und erst recht in 5 Sterne Hotels erwarten, dass ein Kinderstuhl angeboten wird, hier Fehlanzeige. Wenn man Mitarbeitende um einen gebeten hat, wurde gekonnt ignoriert, oder so getan als würde man nicht verstehen. Im Endeffekt kümmerten wir uns an allen Tagen selbst um unsere Bedürfnisse. Anderen erging es leider genauso. ##### Alexej Stayed 4 nights in Feb 2025 ### 4/10 Poor #### Timur 7 Feb 2025 Disliked: Staff & service ##### Timur Stayed 4 nights in Feb 2025 ### 6/10 Okay #### Martin 5 Jan 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### Entspricht nicht der Realität, kein 5\* Hotel Die Einrichtungen des Hotels sind gut. Die Sauna- und Badebereiche sind modern gestaltet, und generell ist die Ausstattung auf einem hohen Niveau. Leider wird dieser positive Eindruck vom Service massiv getrübt. Der Boden in der Sauna und im Badebereich war offensichtlich nicht regelmässig gereinigt – man konnte Staub und Schmutz deutlich sehen. Becher oder andere Utensilien wurden nicht nachgefüllt, was die Nutzung der Einrichtungen erschwert hat. Im Lobbybereich war zudem nie genug Platz für alle Gäste, was für ein Hotel dieser Grösse enttäuschend ist. Ein weiterer Kritikpunkt ist der unangenehme Geruch im Eingangsbereich, der stark an eine Küche erinnert. Ausserdem wirkte das Personal unmotiviert und wenig freundlich – niemand hat gelächelt, und man hatte den Eindruck, dass man eher als Belastung wahrgenommen wurde als Gast. Die Informationen im Zimmer entsprachen ebenfalls nicht der Realität. Zum Beispiel sollte es laut Infomaterial möglich sein, Speisen vom Restaurant Piatti aufs Zimmer zu bestellen, was jedoch nicht funktioniert hat. Solche Details sorgen für Frustration und hinterlassen einen schlechten Gesamteindruck. Insgesamt ist das Potenzial des Hotels durch die hervorragenden Facilities gross, aber der schlechte Service und die mangelnde Sorgfalt in vielen Bereichen haben unseren Aufenthalt leider negativ beeinflusst. Hier besteht dringender Nachholbedarf. ##### Martin Stayed 3 nights in Dec 2024 ### 8/10 Good #### Jens 27 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Schönes Zimmer, gute Lage im Ort. Viele Möglichkeiten für Kinder. Einzig die Frühstückssituation ist etwas beschwerlich,da es einfach zu viele Menschen sind. Es ähnelt eher einer Bahnhofsatmosphäre. ##### Jens Stayed 7 nights in Aug 2024 ### 10/10 Excellent #### Faik 21 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything top we will come again, kids friendly ##### Faik Stayed 2 nights in Jul 2024 ### 2/10 Terrible #### Andreas 18 Jul 2024 Disliked: Staff & service, amenities Haustiere sind zwar erlaubt aber nicht erwünscht fast alle Grünanlagen sind für Hund gesperrt Beim Frühstücken ist es furchtbar laut wie in einer Kantine aus DDR Zeiten Das Hotel liegt auch nicht im Wald sondern am Stadtrand ##### Andreas Stayed 3 nights in Jul 2024 ### 8/10 Good #### Gregor 28 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Kurze Gedanken über mein Hotel erlebnis Das Hotel gefiel mir sehr gut. Etwas viel Menschen zum Frühstück, noch mehr im Bad, aber kein Wunder, da es sehr viele Apartments Häuser noch dazu gehören. In der Hauptsaison hätte ich meine Bedenken, da ich schon etwas älter bin. ##### Gregor Stayed 7 nights in Apr 2024 ### 8/10 Good #### Bernd 1 Nov 2023 Liked: Property conditions & facilities ##### Bernd Stayed 2 nights in Oct 2023 ### 6/10 Okay #### Claudia 6 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Abendessen war nicht der gut, nicht viel Auswahl, Getränke waren Konzentrate die selbst geholt werden mussten, kein Service (bis auf Teller abräumen was sehr schnell ging) oder Möglichkeit einen Wein zum Abendessen zu bestellen. Außerdem Halbpension zu teuer im Verhältnis dazu, dass es viele Restaurants fussläufig mit besseren Preisen gibt. Frühstück war ok bis auf den Kaffee. Hotel war aber bis auf essen sehr sehr schön, modern und sauber. Erwachsenenzeiten im Bad sowie Bademeister. Kann man wirklich weiterempfehlen. Nur auf die HP würden wir verzichten. ##### Claudia Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Lukas 11 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Lukas Stayed 5 nights in Aug 2023 ### 10/10 Excellent #### NISSIM 23 Jul 2023 Liked: Cleanliness, property conditions & facilities, room comfort ##### NISSIM Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Georg 6 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Georg Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### Klaus 6 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Sauberkeit und Hotelausstattung ##### Klaus ### 10/10 Excellent #### Barbora 3 Oct 2022 ##### Barbora Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### abraham 13 Sept 2022 ##### abraham Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Marek 10 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Najlepszy hotel w Szklarskiej Porębie Najlepszy hotel dla rodzin z dziećmi. Mnóstwo atrakcji w hotelu, można nie wychodzić z hotelu. Jednak jak ktoś chciał pozwiedzać hotel przygotował wyjścia w góry z przewodnikiem, nordic walking z instruktorem, joga, zumba itp. Dla dzieci animatorzy przygotowali dużo atrakcji. Bardzo dobry basen wew. jak i zew. A wieczorem codziennie koncert. Dobre śniadania oraz Dania w restauracji. Gorąco polecam, my na pewno pojawimy się w hotelu jeszcze niejeden raz. ![](https://a.travel-assets.com/ugc/hotel-reviews/BA05863D8D4B46F4F9347857EB1252986F7C084F1657455904654.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/478991A4C881B2D90F0827002A5C627FFA7F241B1657456022360.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C9F6757D713B9979AED3040C4F69E73F5578DCF21657456056910.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/72812154EBF3FF97F78E82E0634B7EF6E59F21931657456070624.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marek Stayed 5 nights in Jul 2022 ### 10/10 Excellent #### Kai 15 Sept 2021 ##### Kai Stayed 2 nights in Aug 2021 ## Expedia's Latest Trends ### Hotels > [Radisson Blu Hotel & Residences, Zakopane](https://www.expedia.co.uk/Zakopane-Hotels-Radisson-Blu-Hotel-Residences.h34840538.Hotel-Information) > > [Hotels with Parking in Criccieth](https://www.expedia.co.uk/Criccieth-Hotels-Hotel-With-Parking.0-0-d55287-thotelwithparking.Travel-Guide-Filter-Hotels) > > [Western Camp Resort](https://www.expedia.co.uk/Krakow-Hotels-Western-Camp-Resort.h44431824.Hotel-Information) > > [Hotels with Pool in Chester](https://www.expedia.co.uk/Chester-Hotels-Hotels-With-Pool.0-0-d6590-tHotelswithPool.Travel-Guide-Filter-Hotels) > > [Hotel Boutique Elvira Plaza](https://www.expedia.co.uk/Seville-Hotels-Hotel-Boutique-Elvira-Plaza.h5175912.Hotel-Information) > > [Bachleda Hotel Kasprowy****](https://www.expedia.co.uk/Zakopane-Hotels-Mercure-Zakopane-Kasprowy.h46568.Hotel-Information) > > [Four Seasons Hotel Casablanca](https://www.expedia.co.uk/Casablanca-Hotels-Four-Seasons-Hotel-Casablanca.h12294696.Hotel-Information) > > [Antique Apartments - Plac Szczepanski](https://www.expedia.co.uk/Krakow-Hotels-Antique-Apartments-Plac-Szczepanski.h2167130.Hotel-Information) > > [Cheap Hotels in Camberwell](https://www.expedia.co.uk/Camberwell-London-Hotels-Budget-Hotels.0-n179524-0-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Hotels with Connecting Rooms in Benidorm](https://www.expedia.co.uk/Benidorm-Hotels-Hotel-With-Connecting-Rooms.0-0-d181363-thotelwithconnectingrooms.Travel-Guide-Filter-Hotels) > > [Hotel Spinne](https://www.expedia.co.uk/Grindelwald-Hotels-Hotel-Spinne.h7601.Hotel-Information) > > [Holiday Inn Express & Suites Brampton by IHG](https://www.expedia.co.uk/Toronto-Hotels-Holiday-Inn-Express-Suites-Brampton.h1608271.Hotel-Information) > > [Hotel Sabala](https://www.expedia.co.uk/Zakopane-Hotels-Hotel-Sabala.h5448611.Hotel-Information) > > [Chalet Hotel L'Ecrin](https://www.expedia.co.uk/Tignes-Hotels-Chalet-Hotel-LEcrin.h42576935.Hotel-Information) > > [Luxury Hotels in South London](https://www.expedia.co.uk/South-London-Hotels-Luxury-Hotel.0-0-d6196831-tLuxuryHotel.Travel-Guide-Filter-Hotels) > > [ARIES Hotel & SPA](https://www.expedia.co.uk/Zakopane-Hotels-ARIES-Hotel-SPA.h8767983.Hotel-Information) > > [Hotel Aquarion Family & Friends - Destigo Hotels](https://www.expedia.co.uk/Zakopane-Hotels-Hotel-Aquarion-Family-Friends.h19556224.Hotel-Information) > > [Grand Velas Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information) > > [Hotels near National Museum of Scotland](https://www.expedia.co.uk/National-Museum-Of-Scotland-Hotels.0-l6081301-0.Travel-Guide-Filter-Hotels) > > [Caravan Parks North Yorkshire](https://www.expedia.co.uk/North-Yorkshire-Caravan-Parks.d6046226-aaCaravanParks.Travel-Guide-Accommodation) > > [Best Western The Crianlarich Hotel](https://www.expedia.co.uk/Crianlarich-Hotels-Best-Western-The-Crianlarich-Hotel.h4791102.Hotel-Information) ### Flights > [Flights from Gatwick (LGW) to Vienna (VIE)](https://www.expedia.co.uk/lp/flights/lgw/vie/london-to-vienna) > > [Flights from London (LHR) to Cranbrook (YXC)](https://www.expedia.co.uk/lp/flights/lhr/yxc/london-to-cranbrook) ### Cars > [Car hire in Agadir](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Agadir.d305.Car-Hire-Guide) ### Activities > [Things to do in Dumfries](https://www.expedia.co.uk/Things-To-Do-In-Dumfries.d5584.Travel-Guide-Activities) > > [Things to do in Arco](https://www.expedia.co.uk/Things-To-Do-In-Arco.d6035383.Travel-Guide-Activities) ### Packages > [Oia Holidays](https://www.expedia.co.uk/Oia.d6051970.Holidays-City-Breaks) ### Holiday Rentals > [El Albir Holiday Rentals](https://www.expedia.co.uk/El-Albir-Holiday-Rentals.d6149481.Travel-Guide-HolidayRentals)