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"Small parking lot but could always find a spot. The staff is very nice and helpful. "

"Horrible neighbor. I checked into the hotel at 4pm to my surprise the hotel was old and out dated and a dirty appearance.lobby reeked of cigarettes, the breakfast food was displayed in the eating area day before. My room smelled of cigarettes and the AC did not work. HORRIBLE."

"Staff were excellent and the room was clean and comfortable. Wouldn’t include breakfast for a fee next time because it’s very restrictive. Parking is convenient and safe but is an additional hefty fee. Location is ideal for walking to everything around Armory Square."

"Friendly staff but when I got there I had no bath towels. I told them as I was heading out for dinner. When I arrived late, I still had no towels, I had to call as there was no one at front desk. Luckily I managed to get them but it was a bit of a hassle. Had an issue with the toilet as well it was overflowing. For 2 nights, I’d say there was a lot going on. The only advantage is they take pets and their staff is friendly and I’m super patient."

"Every staff member we encountered was super nice. The place was very clean, however, it needs a major "face lift." Holes in the wall, dripping faucets, craters the n the parking lot... Ample choices for breakfast. Eggs and sausage were cold though."

"yes"

"Friendly staff, clean, good breakfast, was quiet at night"

"Hotel lobby area has been updated. Room we stayed in was not except for the bathroom. The room itself was just painted but you can see that it has some humidity issues. Overall it was an ok place to stay."

"No one at desk when arriving, had to call out for someone to check me in. Key failed to work in door, had to walk to lobby and call out for someone to assist me. Key worked but had to shoulder door to open. No phone in room to report TV not working, had to walk to report it not working. Told it would be fixed but never was. Room was only cleaned one day. Left room on Thursday morning, April 09/26 and told them toilet was not working. Came back to room late that night and found bed not made, toilet not fixed with strong odor from toilet because not being able to be flushed. Walked to lobby and had to call out for someone. Explained what I found and was told no one there to help till morning I immediately check out leaving two nights left on my reservation.. I think this RED ROOF INN should be investigated by EXPEDIA, Health Department, Fire Department, City of Syracuse and County and State investigators. "