Search Hotels in Symonston, Canberra

"The villa was spacious and looked nice from the outside. Inside the spa bath was dirty with dirt marks and the shower gel and shampoo dispenser was empty. We asked reception to clean the spa bath and fill the dispenser and they just gave me mini shampoo bottles etc. They said as for cleaning depends if staff are available. I asked for a hairdryer they said its been stolen. We requested a late checkout and lady demanded us to be out on time as they had big group coming to stay. The next day they made the bed but left the rubbish and provided no fresh towels we had to collect them There were 2 guys staying at villa next door who chucked meat in our bins so bin guy had to take away bin he said he almost vomited. On the last day there were flys in the villa plus cockroach and bugs in spa bath. The lady also advised the outdoor pool was under maintenance and closed so we couldnt use the pool and the bistro was closed. The accomodation was very far from shops and tourist atrraction. It seemed the staff only wanted to do bare minimum. The accomodation was average and run down. On the morning of our late checkout the reception called me at 10.30am as they forgot we had requested late checkout. I felt they were implying us to hurry and leave. We didnt feel welcomed. I was really disapointed! It was a clear case of false advertising and i dont recommend staying here for the price. The customer service was appalling and one lady was rolling her eyes at reception."

"Very convenient for a staycation after a night at the theatre. We had a corner room so lots of windows and could just hear the early morning construction work out on the street which was unfortunate. But otherwise very well equipped."

"I tried to book an extra night and due to hotels.com app and customer service to be at a very low level I could not do it, staff member was reluctant to hold room until hotels.com rebooted so I ended up driving home, sad that I could have booked 1 more night but staff member was only interested in me booking direct, "

"Great modern hotel in an excellent location "

"Very good hotel. Fantastic service."

"The room was ordinary. I felt stressed out in the room with weird room lighting. Though amenities in the toilet were ok. Furniture was outdated in the room along with antique TV. Not even feel like turn on even once. Only one lift which is old fashioned and narrow. Parking spots are too narrow although it is free. Breakfast menu is very limited and most of the Breakfast items were not refilled. Don’t recommend to pay for the breakfast. Also, I’ll not recommend for families or long stays. "

"Underground car park had a very low concrete beam scraped paint off our car roof we had no way of avoiding it mattresses had no bed protection"

"Fantastic size rooms, indoor pool, friendly staff, great location near many great shops and cafes! "

"Cabin was good but not cleaned properly. We found that the floor is not mopped and is really dirty. Cocroch are to be found. "