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Reviews of Peppers The Hills Lodge

4.5 out of 5
Peppers The Hills Lodge
1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 556 out of 856 reviews" "
Rating 8 - Good. 233 out of 856 reviews" "
Rating 6 - Okay. 51 out of 856 reviews" "
Rating 4 - Poor. 7 out of 856 reviews" "
Rating 2 - Terrible. 9 out of 856 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Stayed 1 night in Apr 2024
Response from Fazleen Khan on 30 Apr 2024
Dear Peter, thank you for your feedback. We would love to welcome you back to Peppers Hills Lodge.

10/10 Excellent

Cody, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't be put off by the name (a "lodge" has a certain meaning to me) - if you're looking for an excellent hotel near Norwest, The Hills Lodge is it. The rates were better than competitive, and the room was spacious and well fitted out. I had a small balcony overlooking a pool, and I always enjoy having an open area when staying away from home, so this was a big plus for me. The only issue I had was the connections for the TV were not accessible, preventing plugging in a laptop to watch my own shows rather than learn (yet another) hotel's unique TV viewing system. Small detail for most, annoyance to a few regular travellers who have a well developed routine. The Coffee Club is open very early, just across the main road. Also necessary for some of us! I would absolutely stay again. Next time I need to do business at Norwest, I won't need to choose - I'll go straight to The Hills Lodge.
Stayed 1 night in Mar 2024
Response from Fazleen Khan on 31 Mar 2024
Dear Mr Martelli,We very much appreciate your comments for your recent stay at Peppers The Hills Lodge Hotel. We are pleased you enjoyed your stay and we look forward to Welcoming you back very soon.Kind RegardsFazleen Khan

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were great. Clean, comfortable, later check out, good restaurant and food.
Stayed 1 night in Mar 2024
Response from Fazleen Khan on 28 Mar 2024
Dear Alex, Thank you for taking the time writing us a review. We are glad you enjoyed your stay with us and found everything was to your liking. We look forward to welcoming you back anytime.Kind Regards, Fazleen Khan - Office Manager

10/10 Excellent

Ian

Business traveller
Very quiet room
Stayed 1 night in Mar 2024
Response from Fazleen Khan on 28 Mar 2024
Dear Ian, Thank you for your review. We are glad you found the rooms quiet. We would love to welcome you back at The Hills Lodge. Kind Regards, Fazleen Khan - Front Office Manager

8/10 Good

Prince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Fazleen Khan on 28 Mar 2024
Dear Prince, Thank you for your review. We look forward to welcoming you for future stays.

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making our stay enjoyable.
Stayed 2 nights in Mar 2024
Response from Fazleen Khan on 18 Mar 2024
Dear Fiona, Thanks for taking the time to give us feedback. We are delighted to read you had an enjoyable stay with us. We look forward to welcoming you back. Kind regards, Fazleen Khan Front Office Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large renovated rooms. Great facilities and very quite. Good value for money
Stayed 4 nights in Mar 2024
Response from Fazleen Khan on 11 Mar 2024
Dear William, thank you for taking the time writing a review. We are thrilled to hear that you enjoyed the facilities and found good value for your stay. We will be happy to welcome you back!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. The pool is lovely
Stayed 1 night in Mar 2024
Response from Fazleen Khan on 5 Mar 2024
Dear Jill, thank you for taking the time writing us a review. We are glad you found the rooms clean and comfortable, and you enjoy the pool. We hope to see you again soon!

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hills Lodge is always excellent. The staff are exceptionally friendly and helpful. The rooms are spacious and the beds comfortable. I really appreciated the early check-in and late check-out. Thanks for a lovely stay.
Stayed 1 night in Jan 2024
Response from Fazleen Khan on 11 Mar 2024
Dear Georgina, thank you for taking the time writing us a review. We are thrilled to hear that you found the staff very friendly and helpful. Thank you for the lovely comments. We would be happy to welcome you back to the hotel!

10/10 Excellent

matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

M Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Suraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Beautiful clean large room. Wonderful buffet breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Anna

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QUAINT HOTEL
Stayed 1 night in Dec 2023

10/10 Excellent

Rudolph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay …. thank you
Stayed 1 night in Nov 2023

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay very convenient location.
Stayed 1 night in Nov 2023

10/10 Excellent

LAKHVINDER

Stayed 3 nights in Oct 2023

6/10 Okay

Kirsten

Stayed 2 nights in Oct 2023

10/10 Excellent

Lizzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can not rate high enough !! EXCELLENT SERVICE ABOVE & BEYOND Beautiful accommodation gardens pool dining one of the best places we have stayed Thank You all so much we will be telling all our friends
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, though the lift was not working the day I left.
Stayed 5 nights in Sep 2023

10/10 Excellent

Nikolaus

Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful bedroom and bathroom. Plenty of room in both.
Stayed 1 night in Sep 2023

10/10 Excellent

Bradley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional and extremely helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Eduard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Faz on 8 Jan 2024
Dear Eduard,Thank you for your review.We look forward to welcoming you back to The Hills Lodge.Kind regards,Reservations Team

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

6/10 Okay

kevin

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Sep 2023
Response from faz on 8 Jan 2024
Dear Kevin,Thank you for your review.We look forward to welcoming you back to The Hills Lodge.Kind regards,Reservations Team

8/10 Good

Julie

Stayed 1 night in Aug 2023
Response from Faz on 8 Jan 2024
Dear Julie, Thank you for your review.We look forward to welcoming you back The Hills Lodge.Kind regards,Reservations Team

8/10 Good

Julia

Business traveller
Liked: Cleanliness, staff & service
Disappointed at the lack of steam room as advertided.
Stayed 1 night in Jul 2023
Response from Hotel Reservations Team on 23 Jul 2023
Dear Julia,We would like to thank you for your review and bringing this to our attention as we have now updated the website to be correct. We hope you had a wonderful stay at Peppers The Hills Lodge Hotel.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Reservations Team on 23 Jul 2023
Dear Kim,Thank you for your amazing rating, We are ever so pleased you had a great experience at Peppers The Hills Lodge Hotel and would love to Welcome you back.Kind RegardsHotel Reservations Team

2/10 Terrible

kevin

Stayed 2 nights in Jun 2023
Response from Faz on 11 Jul 2023
Dear Kevin, Sorry to hear your stay didn't meet your expectations. For next time, please feel free to contact our friendly reception team who are available 24 hours. Kind Regards, Fazleen Khan Front Office Manager

2/10 Terrible

Jordan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay but double charged even though I already payed through PayPal in installments
Stayed 1 night in Jun 2023
Response from Faz on 11 Jul 2023
Dear Jordan, Thanks for staying with us! I do apologise for the inconvenience caused to you, I can assure you this has been rectified. Hope to see welcome you back. Kind Regards, Fazleen Khan Front Office Manager

10/10 Excellent

Caine

Response from Faz on 11 Jul 2023
Dear Caline, Thanks for the great score! Hope to see you again soon.Kind Regards, Fazleen Khan Front Office Manager

6/10 Okay

Craig

Liked: Staff & service
Disliked: Cleanliness
Bed and pillow very uncomfortable, room wasn’t cleaned properly from previous user.
Stayed 2 nights in May 2023
Response from Faz on 23 May 2023
Dear Craig, Thank you for taking out the time to review your most recent stay with us. I am sorry to hear that your stay did not meet your expectations, and sincerely apologise for the cleaning mishaps in your room. Our friendly reception team are available 24 hours and would be more than happy to assist in having the issue rectified if they were made aware. I do hope you choose to give us another opportunity in the near future. Kind Regards, Fazleen Khan Front Office Manager

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
How beautiful everything was about the place and the service
Stayed 1 night in May 2023
Response from Faz on 23 May 2023
Dear Jordan, Thank you so much for your kind words, and great score! Thrilled to hear your stay was a pleasant one. We do hope to welcome you back again soon!Kind Regards, Fazleen Khan Front Office Manager

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Faz on 8 May 2023
Dear Carolyn, Thanks so much for the great score! Hope to see you again soon!Kind Regards, Fazleen Khan Front Office Manager

6/10 Okay

Kate

Stayed 1 night in Mar 2023
Response from Faz on 8 May 2023
Dear Kate, Thanks for the review!Kind Regards, Fazleen Khan Front Office Manager

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to fine, great staff, clean and comfortable
Stayed 2 nights in Mar 2023
Response from Faz on 8 May 2023
Dear Susan, Thanks so much for the great review! Hope to see you again soon!Kind Regards, Fazleen Khan Front Office Manager

10/10 Excellent

SHARON

Stayed 1 night in Mar 2023
Response from Faz on 8 May 2023
Dear Sharon, Thanks so much for the great score! Hope to see you again soon!Kind Regards, Fazleen Khan Front Office Manager

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Mar 2023
Response from Faz on 8 May 2023
Dear Penny, Thanks for the great score! Hope to see you again soon!Kind Regards, Fazleen Khan Front Office Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Good experience for outskirts hotel, stayed one night. Clean and comfortable
Stayed 1 night in Mar 2023
Response from Faz on 14 Mar 2023
Dear Valued Guest, Thanks so much for the great score, and review!Kind Regards, Fazleen Khan Front Office Manager

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Faz on 14 Mar 2023
Thanks for the 5/5 score Corrine!Hope to see you again soon.Kind Regards, Fazleen Khan Front Office Manager

2/10 Terrible

Nerine, Wurtulla

Stayed 1 night in Feb 2023

10/10 Excellent

lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Reservations on 11 Feb 2023
Dear Lucy,Thank you for taking the time to leave a review.We are glad you enjoyed your stay with us!We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 1 night in Jan 2023
Response from Fazleen Khan on 4 Feb 2023
Dear Lee, Thanks for the great feedback. We look forward to welcoming you back. Kind regards, Fazleen Khan Front Office Manager

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from The Hills Lodge on 24 Jan 2023
Thanks for 10/10 Brad!

10/10 Excellent

Alan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, easy parking and convenient for our stay,
Response from The Hills Lodge on 16 Jan 2023
Dear Guest,Thank you, for your wonderful review.Kind RegardsHotel Reservations

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service etc was excellent, very comfortable rooms. The restaurant food and breakfast was really good too.
Response from The Hills Lodge on 16 Jan 2023
Dear Guest,Thank you for taking the time to place such a lovelyreview of the hotel. We are hoping you will stay with us in the near future.Kind RegardsHotel Reservations