Dear David,I hope this response finds you well.Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach.I am are truly delighted to read that you had an unforgettable 25th Anniversary experience with us. The Novotel team and I feel truly honoured that you chose to celebrate such a special occasion with us. I will also share your lovely feedback with the staff and Senior management.At the Novotel Sydney brighton beach it’s truly our mission to be a heartist at every opportunity during the guests journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests.Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us.I look forward to your early return.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Gailene,Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay. As you have kindly mentioned we are in the midst of some truly exciting changes in our hotel, as part of our commitment to enhancing our property and services we are currently undergoing renovations and all levels are yet to be completed. Your understanding is truly appreciated.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Philomena,Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay and hope to see you again very soon.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Phuong,Thank you for taking the time to tell us about your recent experience at Novotel Sydney Brighton Beach.We are delighted that you had a positive experience during your stay with us & loved all the renovated facilities the hotel has to offer. The Novotel team and I feel truly honored that you chose to celebrate such a special occasion with us, thank you. We appreciate the compliments regarding our team, restaurant and our beach front location. Our team take pride in our hotel to ensure that our guests have a wonderful experience.We thank you for choosing to stay with us at Novotel Sydney Brighton Beach and we look forward in welcoming you back in the near future.As always, thank you for your loyalty.Kind regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Salivan,I hope this response finds you well.Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach and for your ongoing loyalty which we appreciate.I would like to take this opportunity and on behalf of all our staff to truly thank you for your kind compliments and for appreciating our passion and dedication for hospitality.At the Novotel Sydney Brighton beach, it’s truly our mission to be a heartist at every opportunity during the guest's journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests.Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us.I look forward to your next stay with us.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Salvacion,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Bivek, Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay and & our spectacular location. We hope to see you again very soon.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Ana,Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay especially our delicious Buffet Breakfast with excellent ambiance. I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I truly hope that your stay with us was as enjoyable as we'd hoped! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Thank you for sharing with me with the feedback on what we could have done better! We always want to know what we could have done to make your experience a 10/10! I will be sure to pass this information to our relevant department heads at the hotel so we can identify those areas for improvement. Looking forward to your next visit and hopefully it can exceed the last!Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Yanjun,Thank you for taking the time to tell us about your recent experience at Novotel Sydney Brighton Beach.We are glad to hear you enjoyed the atmosphere of the hotel and, found our team efficient and friendly. It is great that you appreciated the on-site bar and restaurant. We value your compliments regarding our convenient location.Thank you for choosing the stay with us at Novotel Sydney Brighton Beach and we look forward to welcoming you back in the near future.Kind regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Navneet, Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay and hope to see you again very soon.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Ana, Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay and hope to see you again very soon.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

ear Evangeline, Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay and hope to see you again very soon.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Linda,Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Maria, Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay and hope to see you again very soon.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Chris,Thank you for taking the time to tell us about your recent experience at Novotel Sydney Brighton Beach.We are delighted that you had a positive experience during your stay with us. We appreciate the compliments regarding our team promptness to assist, and the Spectacular views of Botany Bay from our balconies. Our team take pride in our hotel to ensure that our guests have a wonderful experience.We thank you for choosing to stay with us at Novotel Sydney Brighton Beach and we look forward in welcoming you back in the near future.Kind regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Brad,We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you again in the near future to enjoy our newly renovated pool which has reopened this week.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Nathan,We very much appreciate your comments regarding your stay at the Novotel Sydney Brighton Beach.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you again in the near future to enjoy our newly renovated pool which has reopened this week.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Saeed, Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay and hope to see you again very soon.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Victor, Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay and hope to see you again very soon.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Dianne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Joanna, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Sydney Brighton Beach, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Frankie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Andrew,I hope this response finds you well.Thank you kindly for taking the time to tell us about yourexperience at the NovotelBrighton Beach. Weare extremely disappointedto hear that you were underwhelmed by your stay.Please know that we are everstriving to improve theexperience of our guests,and are committed toproviding them with thehighest quality services andfacilities. We considermaintaining said servicesand facilities and the overallstandard of operations hereat Novotel Brighton beach of the upmost importance. That said, we sincerely regret that you feel we fell short in some areas.We are truly apologetic for the temporary closure of the facilities. As you have have kindly mentioned we are in the midst of some truly exciting changes in our hotel, as part of our commitment to enhancing our property and services we are currently undergoing renovations and all levels are yet to be completed. Full disclosure of renovations are available under property description prior to booking page. We are working hard to bring the facilities back soon.Please be assured that your feedback Has been shared with our Management team.We appreciate your sharingyour concerns, and it is ourhope that you will give us theopportunity to better serveyou in the near future.I look forward to your early return.Kind RegardsSophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Peter, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Sydney Brighton Beach, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Ngoc,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Paula,I hope this response finds you well.Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach and for your ongoing loyalty which we appreciate.I am truly delighted to read that you enjoyed your stay in particular our tastefully renovated rooms which were created with ultimate comfort in mind. I would like to take this opportunity and on behalf of all our staff to truly thank you for your kind compliments and for appreciating our passion and dedication for hospitality.At the Novotel Sydney Brighton beach, it’s truly our mission to be a heartist at every opportunity during the guest's journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests.Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us.I look forward to your next stay with us.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Joseph,Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for, and you enjoyed our awesome beach front location. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Phillip,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Aaron,Thank you kindly for choosing to stay with us at Novotel Sydney Brighton Beach and for taking the time to give us your valuable and constructive feedback which we truly appreciate.I am truly sorry to hear about your experience regarding your TV. However, we are thankful that you had shared this information with us during your stay, so that you were able to attempt to rectify the issue and to enhance your experience. Your feedback has been shared with the Engineering Manager to ensure quality and functionality is not sacrificed at any point of timeas we take great pride in our hotel and quality. We further thank you for your suggestions pertaining to the shuttle bus service, we currently have Taxis on demand service to the Airports. Please be assured that I will share yourfeedback/suggestion with our team and management to further investigate and to provide amore seamless experience. Wehope to look forward towelcoming you back again in the near future.Kind regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Buay, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Sydney Brighton Beach, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Mahendra. Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for. Indeed, our hotel is lucky enough to have full view of Sydney Airport minus the aircraft landing-taking off noise. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another wonderful stay with us.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Alex, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I truly hope that your stay with us was as enjoyable as we'd hoped! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Thank you for sharing with me with the feedback on what we could have done better! We always want to know what we could have done to make your experience a 10/10! I will be sure to pass this information to our relevant department heads at the hotel so we can identify those areas for improvement. Looking forward to your next visit and hopefully it can exceed the last!Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Janet,I hope this response finds you well.Thank you for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the utmost importance.In an effort to address your concerns, we are taking the appropriate measures to investigate and rectify the problems you have cited. Your comments and concerns have been shared with their departments, and further, will be followed up by myself for their immediate resolution.In future, should you encounter similar issues, we would encourage you to notify the staff at the time of incidence – as to aid in Management rectifying the matter immediately. In the case of our own establishment we are staffed 24-hours a day for this reason and had we known initially how pressing and intrinsically impactful it was on your stay we would have liked the opportunity to resolve your concerns immediately.Again, we appreciate and thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve your accommodation needs in the future.I look forward to speaking with you.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Clinton,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Preet,I hope this response finds you well.Thank you for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the utmost importance.Please be advised Novotel Sydney Brighton Beach rooms don’t include cutlery and a microwave, but we can surely assist on request.In an effort to address your concerns, we are taking the appropriate measures to investigate and rectify the problems you have cited. Your comments and concerns have been shared with their departments, and further, will be followed up by myself for their immediate resolution.In future, should you encounter similar issues, we would encourage you to notify the staff at the time of incidence – as to aid in Management rectifying the matter immediately. In the case of our own establishment we are staffed 24-hours a day for this reason and had we known initially how pressing and intrinsically impactful it was on your stay we would have liked the opportunity to resolve your concerns immediately.Again, we appreciate and thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve your accommodation needs in the future.I look forward to speaking with you.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Pratiksha,I hope this response finds you well.Thank you kindly for taking the time to tell us about your experience at the Novotel Brighton Beach. We are extremely disappointed to hear that you were underwhelmed by your stay.Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Brighton beach of the upmost importance. That said, we sincerely regret that you feel we fell short in some areas.As you have kindly mentioned we are in the midst of some truly exciting changes in our hotel, as part of our commitment to enhancing our property and services we are currently undergoing renovations as per the full disclosure that is available under property description prior to booking. Your comments are important to the success of our organization, as we rely onyou, our guest, to tell us how we are doing and how we can better meet your needs. Please be assured that following your feedback passed on to our Management team are addressing the concerns cited.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.We look forward to welcoming you back to enjoy the new facilities.Kind RegardsSophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Rudrakshi, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I truly hope that your stay with us was as enjoyable as we'd hoped! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Thank you for sharing with me with the feedback on what we could have done better! We always want to know what we could have done to make your experience a 10/10! I will be sure to pass this information to our relevant department heads at the hotel so we can identify those areas for improvement. Looking forward to your next visit and hopefully it can exceed the last!Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear ReneaI hope this response finds you well.Thank you kindly for your lovely review & ongoing loyalty to the Novotel Sydney Brighton Beach. I am truly delighted that you enjoyed your stay with us and the staff went up and beyond to accommodate your needs.I would like to take this opportunity on behalf of all our staff to truly thank you for sharing your kind feedback, as it truly touches our hearts when our hospitality and effort is appreciated.At the Novotel Sydney brighton beach it’s truly our mission to be a heartist at every opportunity during the guests journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests.Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us.I look forward to your next stay with us.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Adedayo,Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are truly delighted to hear that your stay with us was what we had hoped for & thank you kindly for recognising our staff as phenomenal. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support and recommendation is what drives us to continue to strive to achieve the highest level of guest satisfaction.I would like to also take this opportunity and on behalf of all our staff to truly thank you for your kind compliments and for appreciating our passion and dedication for hospitality.Thank you again for your time, and we hope to see you again soon for another magnificent stay with us.Kind RegardsSophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear DV,Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We are truly delighted to hear that your stay with us was what we had hoped for. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support and recommendation is what drives us to continue to strive to achieve the highest level of guest satisfaction.I would like to also take this opportunity and on behalf of all our staff to truly thank you for your kind compliments and for appreciating our passion and dedication for hospitality.Thank you again for your time, and we hope to see you again soon for another magnificent stay with us.Kind RegardsSophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Anna,Thank you so much for taking the time to leave with us with your lovely feedback regarding your stay at the Novotel Sydney Brighton Beach. We are so delighted to hear that your stay with us was what we had hoped for and you enjoyed our delicious buffet breakfast. Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Your continued support and recommendation is what drives us to continue to strive to achieve the highest level of guest satisfaction. Thank you again for your time, and we hope to see you again soon for another magnificent stay with us.Kind RegardsSophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Quintyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Lisa, Thank you for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Sydney Brighton Beach of the utmost importance. In future, should you encounter similar issues, we would encourage you to notify the staff at the time of incidence – as to aid in Management rectifying the matter immediately. In the case of our own establishment, we are staffed 24-hours a day for this reason and had we known initially how pressing and intrinsically impactful it was on your stay we would have liked the opportunity to resolve your concerns immediately, whether by using an alternate or additional room, or otherwise. Again, we appreciate and thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve your accommodation needs in the future. Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Georgina,I hope this response finds you well.Thank you kindly for taking the time to tell us about your experience at the Novotel Brighton Beach. We are extremely disappointed to hear that you were underwhelmed by your stay.Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Brighton beach of the upmost importance. That said, we sincerely regret that you feel we fell short in some areas.As you have kindly mentioned we are in the midst of some truly exciting changes in our hotel, as part of our commitment to enhancing our property and services we are currently undergoing renovations as per the full disclosure that is available under property description prior to booking. Your comments are important to the success of our organization, as we rely onyou, our guest, to tell us how we are doing and how we can better meet your needs. Please be assured that following your feedback passed on to our Management team are addressing the concerns cited.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.We look forward to welcoming you back to enjoy the new facilities.Kind RegardsSophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Anthony,Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Sydney Brighton Beach, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please be advised that I will be in contact to gain further information about your recent stay in order to be better informed to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Kim,I hope this response finds you well.Thank you kindly for taking the time to deliver us with this insight from your recent stay at Novotel Sydney Brighton Beach.We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement. Please be advised that all in room amenities are available via request by calling reception.Our senior management thanks you again for taking the time to share with me your honest feedback, on what we could have done better during your time with us. Your comments and thoughts are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We appreciate you sharing your concerns and hope that you will give us the opportunity to better host your accommodation needs in the future. Furthermore, please be advised that I will be in contact to further discuss your recent stay.I look forward to speaking with you. Kind Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach

Dear Tanya,I hope this response finds you well.Thank you kindly for your review. We very much appreciate your loyalty, compliments, comments & high scores regarding your recent stay at the Novotel Sydney Brighton Beach.I am so delighted to read that you had a lovely stay with us, and would love to come to stay with us again.At the Novotel Sydney brighton beach it’s truly our mission to be a heartist at every opportunity during the guests journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests.Thank you again for your kind feedback, compliments and we hope to see you again soon to experience the new faculties and for another magnificent journey with us.I look forward to your early return.Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach