Ratings based on 1,802 Verified Reviews

4.1 out of 5
75% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Hot Dirty Sweatbox

Posted 11-Feb-2017
Tired old dirty sweatbox.. air con not working.. room dirty.. shower broken.. bedroom light broken.. airport bus left before schedule so was told to take taxi at own cost.. what a disaster..
Comment from Hotel Management
14-Feb-2017 by Mercure Sydney International Airport, Hotel Management
Dear Anonymous, We sincerely apologise that the Hotel’s room did not meet your expectations. We do have some rooms that are not refurbished at the moment but are scheduled to go under an overhaul this year. Notwithstanding this we were concerned about your specific reports and whilst the room remains un-refurbished, we have remedied the issues you have raised to the best of our ability. We sincerely apologise for the issues related to cleanliness, it is completely unacceptable and does not reflect the standard of service we strive to deliver to all guests. We will be following up with the Housekeeping Supervisor to ensure it does not happen again. We also apologise for your discomfort as a result of the air conditioning system not functioning during your stay. We would like to inform that unfortunately during the time of your stay we experienced an unexpected leak in our air conditioning systems. This caused a number of floors to become quiet hot due to the high outside temperature. Our engineering department did their best to resolve the issue as quickly as possible, however we sincerely apologise again for the discomfort it caused. Please know that this has been resolved and the air conditioning is up and running. The timetable for the Shuttle Bus Service as well as the charges are available on our website, however we apologise if this was not communicated to you at the time of your booking. We are sad to hear that your stay was less than satisfactory, however we do hope to welcome you back to the Mercure Sydney International Airport in the near future to showcase all we have to offer.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2017
Overnight stay between flights. In room phone did not work.
3out of 5
by A verified traveller from Perth

Close to airport

Posted 23-Jan-2017
Pros: Proximatey to both airports
Cons: Breakfast especially the scrambled eggs
Location: Did not see any due to lateness of arrival and departure time
Convenient to airport which is what we wanted .rooms quiet .breakfast was ordinary albeit a good selection scrambled eggs were very poor and not very hot
Comment from Hotel Management
13-Feb-2017 by Mercure Sydney International Airport, Hotel Management
Dear Richard, Thank you for taking the time to provide this feedback after your stay with us at the hotel. We are glad that you had a comfortable and a relaxing stay. We apologise that the breakfast did not meet your expectations. Please know we will be following up with the Food and Beverage manager to ensure this does not happen again. We hope to welcome you back to the hotel each time you travel from Sydney Airport.
4out of 5
Recommended
for Everyone
by A verified traveller from Tokyo

国際空港に近いホテル

Posted 15-Jan-2017
Pros: フロントの方の対応が、丁寧で、話せない私の対応にも、優しかった。
Cons: 別にありません
Location: 観光するには、遠い気がしました。 駅から距離があるので、タクシーを使ってしまう。 朝早かったので、空港に近くて助かりました。
国内線で着いた時は$30かかったので、近くないと、驚きましたが、 国際線は5分だったので、近かったです。 ただ、出先から戻る時、国際線の空港タクシーを使ったけど、近かったのか、5分で、$30ボッタクられた。メーターがあがっているか確認しなくてはと思いました。 ホテルは、とても快適でした。 フロントの方も、とても丁寧な対応でした。
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jan-2017
Cons: Free wifi not availabe
Excellent hotel in a very safe area close to public transport (15 mins from train station). They had parking at the hotel for people with cars. Had an excellent view of the city from the window.
5out of 5
Recommended
for Everyone
by A verified traveller from PJE

공항이라가깝고 친절한곳

Posted 01-Jan-2017
시내에서는 30분? 정도소요된거같아요. 공항은가깝구요. 직원분들친절하시구요. 조용하고 번잡하지않은 호텔이였어요 연말이라서 와인과 초콜릿, 과자, 과일까지 선물로주셨어요. 이런호텔은처음였네요.
4out of 5
Recommended
for Everyone
by A verified traveller from CNS

Nice hotel close to Sydney airport

Posted 07-Dec-2016
The stay was exactly what we needed after travelling for over 24hrs. The hotel was convenient with accessing the airports. It was very comfortable and somehow very quiet when it is located next to a main road and the airport is only across a small river.
4out of 5
Recommended
for Everyone
by A verified traveller from Pelican Waters, Qld Australia

Great for overnight stays.

Posted 02-Dec-2016
Pros: Convenient shuttle to the airport.
Cons: Nothing much, we did not find any fault anywhere.
Location: We were not there long enough to explore anything much, as the airport was our main criteria.
From the Sydney Airport by shuttle for quick checkin by friendly and helpful staff. Our room was more than sufficient for a one night stay. Comfortable and tidy. Bathroom also tidy and clean. The restaurant served delicious dinner which was convenient. Whether you there for one night or more it would be more than suitable for anyone.
5out of 5
Recommended
for Everyone
by A verified traveller from Sydney, NSW

Great stay for conference

Posted 21-Nov-2016 on Wotif
Very fast & friendly check in & out. Great food at all meals. Clean room & comfortable bed.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Nov-2016
Great rooms, quiet, nice staff. Would definitely recommend