Ratings based on 1,880 Verified Reviews

4.1 out of 5
75% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

I like the Mecure its location to Airport is good.

Posted 19-Jul-2017
Pros: Friendly staff
The staff are very helpful and I enjoyed my stay. I have used this hotel before.
Comment from Hotel Management
21-Jul-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Thank you for providing this valuable feedback. We are pleased to know that you had a comfortable and relaxing stay and our friendly staff were able to accommodate your needs. We are also happy to know that you found the location of the hotel very convenient and accessible. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind regards, Lorraine Mercuri General Manager.
2 out of 5
by A verified traveller from Berry

Facility getting very tired

Posted 14-Jul-2017
Pros: Staff
Cons: Refurbishment
Location: Good for the airport
After having an enjoyable stay here in the past, I was very disappointed this visit to find that my room was in need of a lot of repairs. It just looked worn out.
Comment from Hotel Management
21-Jul-2017 by Mercure Sydney International Airport, Hotel Management
Dear Paul, Thank you for the valuable feedback. We sincerely apologise that the Hotel’s room did not meet your expectations. We do have some rooms that are not refurbished at the moment but are scheduled to go under an overhaul this year. We are sad to hear that your stay was less than satisfactory, however we do hope to welcome you back to the Mercure Sydney International Airport in the near future to showcase all we have to offer. Kind Regards, Lorraine Mercuri, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport

Posted 03-Jul-2017
Was a quick stay but the staff were great...we had a comfortable sleep and facilities were fine
Comment from Hotel Management
11-Jul-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Thank you for the valuable feedback. We are pleased to know that you had a comfortable and a relaxing stay and our friendly staff were able to accommodate all your needs. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind regards, Lorraine Mercuri General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel near airport

Posted 30-Jun-2017
Excellent hotel near Sydney Airport. Good shuttle to and from airport. Long wait at airport for shuttle. Excellent dinner.
Comment from Hotel Management
02-Jul-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Thank you for your valuable feedback. We are happy to know that you enjoyed your stay and found the location of the hotel very convenient and accessible. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind regards, Lorraine Mercuri General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient to the Sydney International Airport.

Posted 23-Jun-2017
Pros: Convenient
Cons: Nil
Location: Wasn't looking for any.
Good nights sleep before a 22 hour flight to Heathrow
Comment from Hotel Management
26-Jun-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, We are pleased to hear you had a comfortable, relaxing and uninterrupted stay. We are also glad that you were pleased with our proximity to the international airport. Once again thank you for choosing to stay with us and we look forward to welcoming back in the not too distant future. Kind regards, Lorraine Mercuri General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Essential overnight stay airport hotel

Posted 22-Jun-2017
Basic, but everything you needed at airport hotel, didn't expect to pay $7 for shuttle bus though
Comment from Hotel Management
26-Jun-2017 by Mercure Sydney International Airport, Hotel Management
Dear Linda, Thank you for providing this valuable feedback, we really appreciate it. The charges for the Shuttle Bus Service along with other details including the timetable and pick up locations are available on our website, however we apologise if this was not communicated to you at the time of your booking. Also we would like to inform you that the shuttle bus service is provided by an outsourced company, thus giving us very less control over the service, however we will definitely pass on your valuable feedback to the Shuttle Bus Company. Once again thank you for taking time to provide this valuable feedback, we will definitely take your feedback on board and investigate areas we can make improvements. We are sad to hear that your stay was less than satisfactory, however we do hope to welcome you back to the Mercure Sydney International Airport in the near future to showcase all we have to offer. Kind regards, Lorraine Mercuri General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Airport proximity

Posted 26-May-2017
Pros: Good accommodation,close to airport and shuttle.
Cons: nil
Location: Better than driving or shuttle from Mona vale
Excellent conditions close to the airport. Good for suburbanites from all over.
Comment from Hotel Management
29-May-2017 by Executive Assistant Manager , Hotel Management
Dear Valued Guest, Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it. We are pleased to hear you were able to have a comfortable and relaxing stay and conveniently arrived to the airport in time for your flight. Kind Regards, Silvia Kypriotis Executive Assistant Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient to airport

Posted 15-May-2017
Pros: Near airport
Cons: Furnishings in room had splashes of something on lamps. Felt it was 100% clean really, hairs left in bath.
Location: Airport 2 minute drive away
Stayed here before flying out on an early flight back home. Hotel was very near airport and ran a shuttle bus to airport which you have to pay for. Bed was comfortable. Reception guy checking us in lacked charm. Guy behind bar was pleasant.
Comment from Hotel Management
29-May-2017 by Executive Assistant Manager , Hotel Management
Dear Valued Guest, Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it. We are pleased to hear you were able to have a comfortable stay and conveniently arrived to the airport in time for your flight. My sincere apologies about the room cleanliness feedback I have taken this up seriously with our executive housekeeper as this is not of our usual standard. Thank you for our comments with our staff I have ensured that the team are aware of this feedback. We do thank you for choosing to stay with the Mercure Sydney International Airport and we look forward to welcoming you back should you ever be staying near Sydney Airport again in the near future. Kind Regards, Silvia Kypriotis Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Braidwood

Nice hotel close to the airport

Posted 08-May-2017
Pros: Location
Cons: Cost is a little high we were there for a total of 9 hours I know it is over night and we used the room but accommodation costs are getting high.
Good service and friendly staff. Well located for the airport. Friendly staff and good facilities for food perhaps a little on the expensive side for the food.
Comment from Hotel Management
29-May-2017 by Executive Assistant Manager, Hotel Management
Dear Bill, Thank you for taking the time to tell us about your experience at the Mercure Sydney International Airport. We are also pleased to hear that our friendly staff were able to accommodate all your needs. Our cost does fluctuate to represent our business and the demand. We do thank you for choosing to stay with the Mercure Sydney International Airport and we look forward to welcoming you back should you ever be staying near Sydney Airport again in the near future. Kind Regards, Silvia Kypriotis Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Hobart, Tas.

Perfect overnight stay

Posted 24-Apr-2017 on Wotif
Pros: Nice and close to airport. Very clean and comfy.
Location: Within walking distance to rowing club that serves lovely and reasonably priced meals.
Stayed here overnight before catching international flight.
Comment from Hotel Management
26-Apr-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Thank you for your feedback. We are pleased to know that you had a comfortable stay. We are also happy to know that you found the location of the hotel very convenient. Once again thanks for choosing to stay with us and we look forward to welcoming you back to the hotel. Kind regards, Lorraine Mercuri General Manager