Ratings based on 1,451 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 08-Jul-2015
Great stay and awesome staff. However the car park needs to be free for guests and why is the mini bar so expensive?? I would happily buy stuff from them but it's 2 or 3 times the price, who's going to pay $5 for a small water?
Comment from Hotel Management
17-Jul-2015 by Sylvia, Hotel Management
Hi Anonymous, Thank you for sharing your feedback with us, believe it or not, we would love to offer free parking at the hotel although we cant imagine our hotel owners would be very impressed with this offer! Unfortunately, parking is one of those facilities that will always have a charge associated with it, in order to offset the rates we charge for other services, such as our rates. On a positive note, we are so pleased you enjoyed your stay and thank you for acknowledging the hard work of our team! We cant wait to welcome you back to the hotel,the next time you're at the airport. Kind Regards Silvia Kypriotis, Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Airport

Posted 02-Jul-2015
Pros: The size and furnishings in the room
Location: Great for late arrivals,early flights
Great if you have to stay close for late arrival/early departure. Good food Excellent rooms Great staff Currently surrounded by a building site.
4 out of 5
Recommended
for Everyone
by A verified traveller from Narrabri NSW

Good hotel close to the airport.

Posted 16-Jun-2015
Good, comfortable motel, close to the airport. We were given a room upgrade. The staff were friendly and helpful. The motel was clean and tidy and the room was great. We didn't have any traffic noise or noise from the nearby activities.
Comment from Hotel Management
30-Jun-2015 by Sylvia_Kypriotis, Hotel Management
Dear Kimberly, thank you for sharing your feedback on your recent stay with us, we are pleased to hear you have enjoyed your stay and we look forward to welcoming you back the next time you are in town. Kind Regards, Silvia Kypriotis, Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jun-2015
Cons: Breakfast Overpriced and very poor selection Also poor quality food and service
Average stay with very poor quality breakfast Breakfast over priced, poor selection and poor quality food. Items of food not marked Only scrambled eggs which no other CHOICE
Comment from Hotel Management
30-Jun-2015 by Silvia_Kypriotis, Hotel Management
Dear Anonymous, Thank you for sharing your feedback regarding our buffet breakfast, although it is a shame we have not lived up to expectations. Our Seasons Restaurant does offer eggs cooked to order (at no additional cost) and we apologies this was not communicated to you during your stay. I will be sure to pass this feedback on to our Executive Chef as he actively encourages feedback on his buffet breakfast. Kind Regards, Silvia Kypriotis, Rooms Division Manager
2 out of 5
by A verified traveller

Close to airport

Posted 24-May-2015 on Wotif
Hotel was comfortable, however there was no free wifi.
Comment from Hotel Management
26-May-2015 by Richard_Holt , Hotel Management
Dear Anonymous, Thank you for sharing your comments about your stay at the hotel. We are actually conducting feasibility and testing in order to improve our internet services at the hotel and hope to see some changes to this service in the near future. I understand this does not help you now however it is anticipated change is just around the corner, should you decide to stay with us again, next time you're in town. Kind Regards Richard Holt General Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller from NSW, Australia

Very handy to the airport. Easy parking

Posted 18-May-2015 on Wotif
Pros: Service and easy parking
Cons: Nothing.
Location: Close to the airport.
Service was excellent. A quiet drink at the bar was lovely with comfy lounges. Parking was easy and reasonably priced. Undergoing renovations at the moment but they didn't impact our stay at all.
Comment from Hotel Management
21-May-2015 by Silvia_Kypriotis , Hotel Management
Dear Karen, Thanks for your lovely comments, we are so pleased you enjoyed your stay with us. Our team has been working very hard to make every guest experience a positive one, especially in lieu of the building works taking place outside the hotel. We are pleased you could appreciate our inner beauty! We look forward to welcoming you back to the Mercure the next time your in the Sydney Airport precinct. Kind Regards Silvia Kypriotis, Rooms Division Manager
Comment from Hotel Management
21-May-2015 by Silvia_Kypriotis , Hotel Management
Dear Karen, Thanks for your lovely comments, we are so pleased you enjoyed your stay with us. Our team has been working very hard to make every guest experience a positive one, especially in lieu of the building works taking place outside the hotel. We are pleased you could appreciate our inner beauty! We look forward to welcoming you back to the Mercure the next time your in the Sydney Airport precinct. Kind Regards Silvia Kypriotis, Rooms Division Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 17-May-2015 on Hotels
4 out of 5
Recommended
for Couples
by Brian from Ulverstone

Great Hotel, just problems with the booking

Posted 15-May-2015 on Hotels
The only disappointment was the fact that my booking request for a disabled shower was completely left off the booking document forwarded to the hotel
Comment from Hotel Management
18-Jul-2015 by Joleen, Hotel Management
Dear Brian, Thank you for sharing your review of the Mercure Sydney International Airport, we are pleased to hear that overall you have enjoyed your stay and appreciate the kind words. We would however like to apologise for not meeting your booking request as outlined in your review. I have had my team look into this and it appears there may have been human error in updating your request from our end. We apologise for this inconvenience this would have caused. On a lighter note, we look forward to welcoming you back to the Mercure, the next time your in the Sydney Airport precinct (which we hope will be under much better circumstances). Kind Regards Richard Holt, General Manager
2 out of 5
Recommended
for Couples
by Mark from Sydney/San Diego

Overpriced. Wont come again. Good Service though

Posted 14-May-2015 on Hotels
The picture on the website showed two robes in the room. so the mrs was upset about this. Also the picture showed nice brand new bathrooms this was not the case. Room was rather small for being an upgraded room (King Deluxe). Ideally got the room because of its proximity to the airport but honestly next time i will just go to a better hotel in the city or a cheaper hotel close to a train station and just take the train to the airport.
Comment from Hotel Management
18-Jul-2015 by Joleen, Hotel Management
Dear Mark, We do apologise if there was a misunderstanding in regards to our in room offerings; the robes are available in our Privilege Rooms and can be ordered/arranged for all other room categories - we apologise if we inadvertently mislead you with this offering. We regret you could not enjoy your stay with us however on a positive note, we are pleased you could positively review the service of our team, which is an area of the business we are working hard to improve. We wish you the safest of travels, Richard Holt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Young

Comfort and Convenience

Posted 12-May-2015 on Wotif
Pros: Returning customer
Cons: Parking is limited and attracts a charge.
Location: Two minutes from the airport and 10 minutes from the city.
Great hotel, fantastic location, clean quiet rooms. A lot of building going on in the area but no noise worries in-room.
Comment from Hotel Management
15-May-2015 by Richard_Holt, Hotel Management
Hi Greg, Thanks for sharing your comments with the online community, we appreciate your kind words! In regards to the building works, we are actually working with the project managers of the nearby construction sites to ensure minimal interruption to our guests - so we are glad there was minimal impact to your stay! Thanks again, we look forward to welcoming you back to the Mercure, next time your in town. Warm Regards Richard Holt, General Manager