Ratings based on 1,844 Verified Reviews

4.1 out of 5
75% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient to airport

Posted 15-May-2017
Pros: Near airport
Cons: Furnishings in room had splashes of something on lamps. Felt it was 100% clean really, hairs left in bath.
Location: Airport 2 minute drive away
Stayed here before flying out on an early flight back home. Hotel was very near airport and ran a shuttle bus to airport which you have to pay for. Bed was comfortable. Reception guy checking us in lacked charm. Guy behind bar was pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveller from Braidwood

Nice hotel close to the airport

Posted 08-May-2017
Pros: Location
Cons: Cost is a little high we were there for a total of 9 hours I know it is over night and we used the room but accommodation costs are getting high.
Good service and friendly staff. Well located for the airport. Friendly staff and good facilities for food perhaps a little on the expensive side for the food.
5 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Good choice

Posted 21-Apr-2017
Great choice if you have an early flight. Comfy room, restaurant on site and shuttle bus to airport.
Comment from Hotel Management
27-Apr-2017 by Mecure Sydney International Airport, Hotel Management
Dear Guest, Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it. We are pleased to hear you were able to have a comfortable and relaxing stay and conveniently arrived to the airport in time for your flight. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind regards, Lorraine Mercuri General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA, USA

Close to airport and comfortable

Posted 21-Apr-2017
Pros: The room was clean and quiet. The bed and pillows were comfortable.
Cons: The hallway carpets need cleaning. Some of the paint is chipped here and there. It doesn't create a positive impression.
Location: Close to the airport with a shuttle service.
We stayed overnight before heading home to Seattle. I picked this hotel because it has a restaurant, so we wouldn't have to leave to get dinner and breakfast.
Comment from Hotel Management
27-Apr-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Many thanks for your feedback. We apologise that the Hotel did not meet your expectations. We do have few floors that are not refurbished at the moment but are scheduled to go under an overhaul this year. Notwithstanding this we were concerned about your specific reports, we have remedied the issues you have raised to the best of our ability. Regarding the cleanliness issue, it is completely unacceptable and does not reflect the standard of service we strive to deliver to all guests. We will be following up with the Housekeeping Supervisor to ensure it does not happen again. On a brighter note, we are pleased to know that you had comfortable and relaxing stay. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant future. Kind regards, Lorraine Mercuri General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Gainesville, GA USA

Airport layover

Posted 16-Apr-2017
Pros: Very clean and everyone is super helpful
Location: The location is not great for going into the central business district. Taxis and Uber I expensive
This hotel is clean and just about 10 minutes from the International airport....perfect for a layover!
Comment from Hotel Management
19-Apr-2017 by Mercure Sydney International Airport, Hotel Management
Dear Norma, Many thanks for your feedback. We are pleased to know that you had a comfortable and a relaxing stay and that friendly staff were able to assist you with everything. Also it is gratifying to know that you found the location of the hotel very convenient. Thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant future. Kind Regards, Lorraine Mercuri General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice

Posted 14-Apr-2017
Great & helpful staff in the hotel especially at the reception area & restaurant
Comment from Hotel Management
19-Apr-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Thank you for your feedback. We are pleased to know that you enjoyed your stay and that friendly staff were able to assist you with everything. Thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant future. Kind Regards, Lorraine Mercuri General Manager
2 out of 5
by A verified traveller from Sydney, australia

Needs a makeover

Posted 08-Apr-2017
Old and rundown. Poor work on electrical outlets hidden behind bedside table. Looks like something you would find in a third world country. Staff were not overly friendly or helpful.
Comment from Hotel Management
27-Apr-2017 by Mercure Sydney International Airport, Hotel Management
Dear Purcell, We sincerely apologise that the Hotel’s room did not meet your expectations. We do have some rooms that are not refurbished at the moment but are scheduled to go under an overhaul this year. Notwithstanding this we were concerned about your specific reports and whilst the room remains un-refurbished, we are working on the issues you have raised to the best of our ability. In relation to the reception staff, we are really sorry for the less than satisfactory experience. We are following up with our Front Office Manager to make sure this does not happen in the future. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant future. Kind regards, Lorraine Mercuri General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent as an airport hotel.

Posted 05-Apr-2017
Comfortable room, very helpful staff, good restaurant (breakfast is particularly good), and efficient shuttle services to the airport.
Comment from Hotel Management
06-Apr-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Many thanks for your feedback. We are pleased to know that you enjoyed your stay with us. We are also happy to know that our friendly staff was able to assist you with everything. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant future.
1 out of 5
by A verified traveller

No sleep

Posted 27-Mar-2017
Air conditioner banged in at regular periods all night making sleep bloody tough.
Comment from Hotel Management
31-Mar-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Thank you for taking time to provide this valuable feedback. We sincerely apologise for the inconvenience caused due to the noise from the air conditioning unit. We have followed up with our engineering team however to investigate it further we would more information on the room details. We are happy to chat with you to discuss the matter, please feel free to contact us directly. We look forward to hearing from you soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Inverell, NSW, Australia

Good hotel, close to hospital with restaurant suit

Posted 21-Mar-2017
Good accommodation close to hospital with restaurant suited us country travellers of 8 hrs visiting specialists at Kogarah & easily booked on the road, staff very accommodating to our requirements. Would also suit holiday makers to Sydney beaches, or international to airport with shuttle service (no road/airport noise either).
Comment from Hotel Management
24-Mar-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Many thanks for your valuable feedback, We are pleased to know that you had a comfortable stay and that our friendly staff was able to cater to all your needs. It is also gratifying to know that you found the location of hotel very convenient. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant future.