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"The location is great and check-in was quick, but unfortunately this was the worst experience we’ve had in over 10 years of staying here. We stayed in the Manager’s Apartment, and it was clear housekeeping and maintenance had been overlooked. We locked the door when we left but came back to it unlocked twice?? At 11 PM the ceiling started leaking so I had to move the furniture out of the way and discovered the loveseat was covering a nasty mess. We used towels to clean it up the leak until we could notify staff the next morning. After employees checked the leak, they didn’t pick up or replace the towels, clean the floor, or even lock the doors when they left. Helena was especially rude when I asked for extra towels and a replacement bathroom light bulb. One of the girls urgently needed the bathroom after we returned from the beach, but Helena complained that she was using the restoom in the dark. She also left the old bulb just lying on the bathroom counter afterward. The next morning, we woke up to bugs covering the bedroom ceiling, walls, and floor. The dishwasher had been pushed back so far it wouldn’t close properly, the Keurig was stored away still full of old water and a used pod, the oven door was sticky, and the freezer smelled strongly like fish. The most disappointing part wasn’t even the condition of the unit — it was the complete lack of concern after these issues were brought to Helena's attention. The pool was also closed due to a leak. Other staff were great."

"Had an amazing stay! The house was beautiful and in a great location. The porches were great to relax and we had an amazing trip. "

"Quite, clean room, after 5 staff to help find restaurant was not pleasant or helpful"

"Great location. House was very clean and we had a great week "

"I've stayed in several of the "main" hotels on Ocracoke and this was my favorite stay! The room was incredibly clean and housekeeping came by daily to keep it fresh. Quiet but also conveniently located. A great stay especially for families with kids!"

"Great location. Quiet and peaceful."

"Perfect little cottage. I would highly recommend!"

"Booking with Ellen and Grant is like going on a childhood vacation and staying with family. Salt of the earth kind of people with a beautiful Ocracoke style home that was exactly as described. The biggest worry you will have is figuring out how quickly you can come back!"

"This was a great location, clean space and a great spot for pets. Everything was wonderful! The private yard was nice and not something you always get with rentals in ocracoke! Can’t wait to stay here again."