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Reviews of Hotel Castle

4 out of 5
Hotel Castle
203, Jungbu-daero, Paldal-gu, Suwon, Gyeonggi

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 170 reviews" "
Rating 8 - Good. 71 out of 170 reviews" "
Rating 6 - Okay. 44 out of 170 reviews" "
Rating 4 - Poor. 14 out of 170 reviews" "
Rating 2 - Terrible. 6 out of 170 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Overall for price decent, breakfast pretty ordinary
Response from Jane Ahn on 11 May 2018
Hello~ This is HOTEL CASTLE SUWON. Thank you for your review. We hope to see you next time.

10/10 Excellent

In Sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
인천공항 리무진 바로 옆
수원에서 인천공항 리무진 타기에 최적의 호텔입니다.
Response from Hwang on 17 Apr 2018
안녕하세요 호텔캐슬입니다. 저희 호텔에 대한 평을 남겨주셔서 진심으로 감사드립니다. 교통이 편리한 점은 저희 호텔의 가장 큰 장점으로 고객님께서 이에 만족하셨다니 너무나 기쁩니다. 다음 번 이용 시, 나은 서비스를 제공하기 위해 노력하겠습니다. 감사합니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't get to enjoy time at the hotel due to work schedule.
Response from Hwang on 5 Apr 2018
Dear sir or madam, This is Hotel Castle. Thank you for your posting and coment. We are sorry that you didn't have enough time to spend enjoyable time here. We will do our best to provide better service and hope to see you here next time! Best Regards, Hotel Castle

6/10 Okay

seba

Liked: Cleanliness, staff & service
The rooms require update
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service!
Great customer service!
Stayed 1 night in Nov 2017

6/10 Okay

Leo, Philadelphia

Liked: Cleanliness, staff & service, room comfort
Nice hotel - next to bus station - Gym not working
Good hotel just next to the Incheon airport shuttle bus station. Rooms are fine, and the breakfast buffet is good enough. One issue: the gym is not open at the moment, nowhere to exercise after a long flight...
Stayed 1 night in Nov 2017

6/10 Okay

Mr Em, Sydney Australia

Disliked: Property conditions & facilities
No bath robe or western TV
Fine looking hotel and good in it's day ghhjsj,m,hhmmtegn sw hrr rr r rt rreqlkhjel;wroijelwfknjowdekgvk lsdljdwflkdwvnkompre
Stayed 5 nights in Oct 2017

6/10 Okay

Desmond, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Service Old Hotel with Dark Wooden Room
The hotel lobby looks grand and spacious. However the room tells a different story! Room is dark and woody, no floor mat on the floor so you need to be very careful after you come out of bathtub. No free water in the room. The Insect Repellant spray is beside the coffee/tea and cups, but the kettle is hidden under the bedside cabinet! OMG! When I want a hotel receipt when I check out, they refused to print, saying since I booked from Expedia I have to print from there! I use Expedia many times but this is 1st time I encounter this. I stayed in Ramada Plaza 500m away before, it is so much better, so I strongly recommend not to stay here unless you have no choice !
Stayed 1 night in Aug 2017

8/10 Good

irving

Liked: Cleanliness, property conditions & facilities
It was good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room too small

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was pleased

8/10 Good

Anthony

Liked: Cleanliness, staff & service
The room was good but every morning when the ac kicked on the room would fill up with some disgusting sewage odorvfor about an hour and I mean it was horrible.

8/10 Good

Verified traveller

Liked: Staff & service
Nice for the area
Was there for one week for work, nice option on a budget. Shuttle bus to Incheon airport next door, many taxis in front of hotel, markets and many restaurants within 10 minutes walking.

6/10 Okay

Doug, Colorado Springs

Liked: Cleanliness, staff & service, room comfort
Good basic hotel
Staff was great and I liked the location of the hotel. Overall the hotel was good. I did eat at the Chinese restaurant and wasn't impressed with the food. On my 2nd try at the restaurant, they were doing construction on it so it was closed. The gym is lacking. The treadmill was dangerous to use. There were only a few sets of weights and they were 9kg max. One of the requirements I look for is a decent fitness room to use at a hotel. This hotel did not have one that was good to use. The place was clean and would consider staying there again if I wasn't going to use the gym. Because the lack of a gym, I will probably stay elsewhere.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

bob, usa

convenience to take bus to airport
location

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The spa was only for men. There was no conditioner only shampoo. Bathroom is big and clean. Newer hotel does not smell

10/10 Excellent

visitor, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfort hotel
This is a very nice hotel. I stayed there two weeks. The staff is friendly and polite. The Chinese restaurant inside the hotel is excellent, but very expensive. There are many Korean restaurants within walking distance, like Korean BBQ and Korean style shabu-shabu. The hotel exterior is a bit old and dusty, the inside is clean and comfort. The standard room is a bit small and the air-conditioner is very close to bed and desk. In the second week, I switched to the deluxe double room, which is my recommendation.

10/10 Excellent

Joshua, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Convenient to Suwon Sights
We had a great stay at Hotel Castle in Suwon. The staff was very helpful and friendly, recommending sights and giving us directions to locations we wanted to visit. Our room was clean and modern. The location of the hotel was convenient for us and parking was available. The rooms were well insulated from the outside, but the only negative was that sounds from the hall were just a bit easier to hear than I would've liked. Overall, an excellent stay.

8/10 Good

uk102, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Business
I stayed here for 5 days and the Hotel is neat, clean and comfortable. The rooms have basic amenities like LCD TV with couple of English Channels, Study Desk and Good Wifi. The beds are comfortable and showers are good. The hotel is upto modern standards. The breakfast costs 18,000 Won per person and includes a decent spread. The surrounding area is safe and has quite a few restaurants and coffee shops. There is also a Mr. Pizza and a chain of Korean Burger joints for travellers who dont like spicy Korean Food. The Hotel has 3 restaurants, I ate at the Bistro which is a coffee shop couple of times and the food was good and very reasonably priced. The other restaurants are expensive. The staff speak english and are very courteous, warm and hospitable. There is a Ramada at some distance. However I think this Hotel is good for me whenever I visit again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 wonderful nights in Suwon
Stayed 5 nights at Hotel Castle. Our room had a Queen bed and a Single Bed and the bathroom had a bathtub. Our room was facing the main road with 2 big windows. The hotel provides complimentary toiletries and spa/sauna for male guests (including boys). Fast Check-in and Check-out and the hotel provides with complimentary wifi and water. The airport bus terminal is next to the hotel so it's very convenient to travel to and from the airport. Free parking at the multi-storey carpark right behind hotel. There are many restaurants and marts all around the hotel. We love the beef BBQ shop which serves great beef rib soup and beef BBQ at a reasonable price. Easy access onto the highway to Everland and Yangji and Jisan Ski Resort. Will definitely stay at Hotel Castle if I return to Suwon. I would definitely recommend this hotel to all on free and easy to Suwon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Not fancy but did the job....
Definitely not a very fancy hotel but was clean with friendly service. Would stay here again but only if for business. However, to be fair, there are not too many choices in town.

6/10 Okay

joe, Vancouver, WA

Liked: Staff & service
Disliked: Room comfort
small room for the price
small room for the price, but clean. Find a coffee shop for breakfast, as the hotel breakfast is expensive and awful. The worst coffee machine ever experienced. None of the food was pleasing.

10/10 Excellent

Esbynum, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
I really enjoyed my stay here. The hotel was very modern and clean. The room was spacious and the staff very polite. The only thing that could have been better was the location. However, there are some restaurants and coffee shops not too far away via walking.

10/10 Excellent

NG & PEGGY, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I feel very confortable

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

AltoDD, LA

Disliked: Staff & service, property conditions & facilities, room comfort
너무 오래된 호텔
공항버스가 정차한다기에 투숙을 결정했습니다. 큰 가방이 3개 있었는데 버스정류장에서 호텔은 따로 떨어져있었고 옮길때 아무런 도움도 받을 수 없어 무척 난감했습니다. 호텔은 낡아 있었고..... 다음날 아침 벨보이 출근시간도 꽤 늦은 시간이여서 가방을 혼자 옮겨야하는 불편함이 다시 있었습니다.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Room comfort
空港リムジン利用便利
施設は少し古さを感じさせるが、十分キレイだしコスパ良し。何と言っても空港バスがホテル横発着で便利
Stayed 1 night in Jun 2018

10/10 Excellent

min seok, 경남

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
재방문의사 120%
완전 좋앗어요 음료쿠폰도 주시고 ㅎㅎ 아침 조식 간이 조금 짜긴 했지만 꿀맛!
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
오래된호텔이고 전반적으로 낡긴했습니다. 방은깨끗하고 주변은 조용합니다. 조식이 다른호텔에 비해 좀 늦습니다. 6시30분, 공휴일은 7시부터.
Stayed 4 nights in Jun 2018

8/10 Good

Seong han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

성복

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from 안정현 on 11 Jun 2018
안녕하세요 수원호텔캐슬 객실 지배인 안정현입니다. 저희 호텔에 좋은 평점을 주셔서 감사합니다. 행복한 하루 보내시길 바랍니다. 감사합니다.

6/10 Okay

Young Hwa

Response from Jane Ahn on 13 May 2018
안녕하세요 고객님, 수원호텔캐슬입니다. 바쁘신 와중에 평점을 올려주셔서 대단히 감사합니다. 항상 좋은 하루 보내세요. 감사합니다.

6/10 Okay

Steve, Seoul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
조식은 괜찮으나 방의 사이즈, 구식스타일 그리고 바퀴벌레
본인의 이름으로 외국손님을 일주일간 묵게하였는데 첫날부터 방퀄리티에 대하여 불만을 표시하였으나 스케줄상 양해를 구하고 나름 괜찮은 조식과 Desk의 친절함으로 일정을 마무리하던중 마지막날 엄청난 크기의 바퀴벌레가 손님들을 놀라게하여 확인해본바 정말 평생에 그렇게 큰벌레는 처음인것같다. 이마지막날의 Happening 이 그동안 조식과 미팅에 이용했던 중식당까지 위생에 관한 의심을 들게 하였습니다. 중요한 외국손님의 기분을 상하게한 이 호텔은 죄송하다는 말이외에 무엇을 당황했던 비지니스 당사자인 본인에게 해줄수있는지 이 후기에 대한 Expedia와 호텔캐슬의 반응이 궁금하다. 하지만 Reception 의 staff들의 친절함은 좋았다고 생각한다,
Stayed 2 nights in Apr 2018
Response from JEONGHYEON AHN on 11 May 2018
안녕하세요 고객님, 수원호텔캐슬 객실 지배인 안정현입니다. 체크아웃 당시 컴플레인 응대했던 직원입니다. 정말 다시 한번 고객숙여 죄송합니다. 6F 엘리베이터 앞에 나왔던 바퀴벌레였고 저도 놀라움을 금치 못했으며 절대 호텔에서 일어나서는 안되는 일이라 생각합니다. 즉시 하우스키핑, 시설부, 관리부 연락해 상기 내용 전달했으며, 그 날 세스코에서 방역 처리 하였습니다. 중요한 고객님을 모시는 예약자 입장에서 굉장히 난처한 상황을 만들어드린점에 진심으로 사과드립니다. 항상 건강하시고 행복하시길 바랍니다. 감사합니다.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
아쉬운점이 너무많았어요
수원에 일이 생겨서 부모님모시고 같이 투숙했는데요 조명은 너무어둡고 티비는 고정돼어있어서 움직일수가 없어서 반대편에서 티비볼때 불편했어요 무엇보다 침구이불이 소리가 너무많이 나서 서로가 뒤척일때마다 소리가 나서 저희 가족 다 편하게 잠을 못잤어요. 글애도 조식은 정말 잘나와성 부모님께서 만족하셔서 이 부분 하나는 만족이네요! 다른 부분이 아쉬운점이 많아요 ㅠ
Stayed 1 night in Apr 2018
Response from Hwang on 17 Apr 2018
안녕하세요 호텔캐슬입니다. 투숙하시면서 객실에서 만족을 드리지 못해 죄송합니다. 그리고 아침식사를 맛있게 하셨다니 저희로서는 너무 기쁩니다. 고객님의 소중한 의견은 꼭 반영하여 나은 서비스를 제공하기 위해 노력하겠습니다. 저희 호텔캐슬을 이용해 주셔서 진심으로 감사드립니다.

8/10 Good

JungJu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았어요
전반적으로 거격대비 괜찮았어요~ 4명이서 여행온건데 한방에서 다 자고 싶었는데 호텔은 없어서 많지않은 후기에 가보았는데 청결도는 깨끗한편이구요~ 다만 위치가 역이랑 행궁이랑 조금 떨어져있어서 택시타고 다녔어요~ 주변에 편의점은 많았고 시외버스터미널이 바로옆이어서 버스이용하는 사람들은 편할것같네요~ 패밀리 더블트윈이었는데 조명이 군데군데 노나져있어서 방이 어두운감이 있었어요.
Response from Hwang on 17 Apr 2018
안녕하세요 호텔캐슬입니다. 저희 호텔에 대한 이용후기를 남겨주셔서 진심으로 감사드립니다. 고객님의 소중한 의견을 반영하여 더 큰 만족을 드리기 위해 노력하겠습니다. 감사합니다.

10/10 Excellent

HYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hwang on 11 Apr 2018
안녕하세요 HYUN 님, 호텔캐슬입니다. 저희 호텔에 관해 높은 점수를 남겨주셔서 감사합니다. 다음 번 이용시에도 좋은 서비스를 제공하기 위해 노력하겠습니다. 감사드립니다.

10/10 Excellent

Hyoung Woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족여행이나 출장으로 좋은 호텔
전반적으로 깨끗하고 조용해서 좋았습니다. 다만 오래된 호텔이라서 그런지 욕실에 부분적으로 곰팡이가 있네요
Response from Hwang on 5 Apr 2018
안녕하세요 Hyoung Woo 님, 호텔캐슬입니다. 저희 호텔에 대해 좋은 점수와 코멘트를 남겨주셔서 감사드립니다. 아쉽다고 말씀하신 부분은 참고하여 꼭 시정조치 하도록 하겠습니다. 저희 호텔캐슬을 이용해 주셔서 감사드리며 앞으로 나은 서비스를 제공하기 위해 노력하겠습니다. 감사합니다.

6/10 Okay

KyungHa

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2018
Response from Hwang on 5 Apr 2018
안녕하세요 KyungHa 님, 호텔캐슬입니다. 저희 호텔에 대해 점수를 남겨주셔서 감사드립니다. 아쉬운 점 있으셨다면 죄송하다는 말씀을 드리며 다음 번 이용 시, 나은 서비스를 제공하기 위해 노력하는 호텔이 되겠습니다. 저희 호텔캐슬을 이용해 주셔서 진심으로 감사드립니다. 감사합니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
생각보다 깨끗하고 친절했음 실내조명이 어두운 점은 아쉬움 주차장 안내가 보다 상세해야 할듯
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Dec 2017

8/10 Good

Seuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Kiyeol

Liked: Cleanliness, staff & service
호텔 구조가 미로 형태로 화재 발생 시 비상대피 동선 대피 눈관리가 잘보이지 않아 개선 필요해보입니다 비상구 상단에 비상대피 명판은 부착되어있으나 사각지대에서는 보이지않음.
Stayed 1 night in Dec 2017

6/10 Okay

kiyou

Stayed 1 night in Dec 2017

8/10 Good

MIC, TOKYO/JAPAN

Liked: Cleanliness, property conditions & facilities, room comfort
水原移動には最適
仁川空港より水原BTまでリムジンバスで1時間で到着。BT隣接の好立地でゆっくりできました。帰国日にも空港までの移動にも　仁川＋金浦ともに朝一番の到着対応がAM4時台より運行されており余裕をもって移動できました。
Stayed 2 nights in Dec 2017

8/10 Good

もふもふじ, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良いホテル
金浦・仁川の両空港からリムジンバス直結で空港アクセスが極めて良いホテルです。日本人宿泊者が多いようで、フロントは最低限の日本語は通じました。バスタブもありましたが、シャワーカーテンがなく併設の洗面エリアがビショビショになるのと、バスマットを置いていない事が強いて言えば難点です。韓国のホテルでは珍しく歯ブラシが部屋に備え付けられていました。電気周りは、コンセントは日本の物をそのまま使える状態で、100V、200Vがデスク脇に各1箇所ありました。エアコンの調整もシンプルで分かり易かったです。TVの日本語放送はNHK国際の1局のみ視聴できました。ホテル周辺は良く言えば閑静、換言すると食事等は選択の幅がないエリアです。総じて良いホテルだったと思います。
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
空港アクセス至便
仁川・金浦、両空港行きバスターミナル隣接でアクセス至便。建物・部屋は古くて暗いが、不快なほどではない。フロントスタッフの女性達は有能で快活、冗談も通じて気分よし。
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
滞在に際して
全体的に満足してます。改善点でいえば、バスマットは必要だと思います。濡れた足では床が滑りやすいため。スリッパは、簡易の使い捨てが良いと思います。
Stayed 1 night in Dec 2017

2/10 Terrible

JONGHYUN

Disliked: Staff & service, property conditions & facilities, room comfort
난방이 안되어 냉방에서 두시간 버티다 다른방으로 바뀌 돌라고 요구함
난방이 안되는 방에서 두시간 떨었고 이후에 방교환 해돌라고 요구해서 변경 방안에 히터는 동작하는데 벽에서 한기가 몰려와서 손팔이 차갑고 침대이불도 차가와서 잠을 못잘거같아 다른방으로 교환 요구
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
이용후기
구비되어있는 샴푸의 질이 좋지않아요 ㅠㅠ 신경써주시길 바랍니다. 또 다음에 갈때는 린스가 구비되어있었으면 좋겠습니다. 이외의 전반적인 숙박은 정말 좋았습니다^^ 감사합니다
Stayed 1 night in Nov 2017