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Reviews of Java Paragon Hotel and Residences

4 out of 5
Java Paragon Hotel and Residences
Jl. Mayjen Sungkono No 101-103, Surabaya, East Java

Reviews

8.0

Very good

Rating 10 - Excellent. 36 out of 141 reviews" "
Rating 8 - Good. 69 out of 141 reviews" "
Rating 6 - Okay. 27 out of 141 reviews" "
Rating 4 - Poor. 5 out of 141 reviews" "
Rating 2 - Terrible. 4 out of 141 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Suharno

Liked: Cleanliness, amenities, property conditions & facilities
Keep up the great work team!
Stayed 1 night in Jan 2024

8/10 Good

Mejani

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Surabaya Trip 14 - 21 Dec 2019
Due to fabrication work at hotel, the smell from paint work affected our stay, great breakfast buffet spread, excellent services, definitely I will come back again
Stayed 2 nights in Dec 2019
Response from Ratih on 9 Jan 2020
ear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your precious time to share your feedback and delighted to learn that you enjoyed your stay, breakfast and services provided by the team. Please accept our sincere apologies for the inconvenience due to the smell from our project. We hope that we are able to serve you better in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2019
Response from Ratih on 24 Dec 2019
Dear Traveler, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the future Kind regards, Ratih Guest Service Manager

10/10 Excellent

Aw

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Ratih on 24 Dec 2019
Dear Aw, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive rating and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

6/10 Okay

Benny

Liked: Staff & service, amenities
People were very friendly and eager to make sure your stay was pleasant. However the rooms( at least the one we're stayed in) was in poor condition, both showers were in disrepair. Water damage in bathrooms. String smell of sewage. They were clean enough but a little rough.
Stayed 8 nights in Nov 2019
Response from Ratih on 26 Dec 2019
Dear Benny, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your stay with us. Please accept our sincere apologies for the inconvenience regarding the water problem in the bathroom. Your feedback has been shared to our Chief Engineering for further follow up. We hope that we are able to serve you better in the future Kind regards, Ratih Guest Service Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
very dirty room,specially the windows painting is peeling of at the wall
Stayed 2 nights in Jul 2019
Response from Ratih on 15 Jul 2019
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your precious time to share your feedback while staying with us. Please accept our sincere apologies for the inconvenience happen during your stay. Your feedback has been shared to Management for the improvement We hope that we are able to serve you better in the future Kind regards, Ratih Guest Service Manager

8/10 Good

Ravi Anantha

Liked: Staff & service, room comfort
Could have better value for the money paid.
It was quite a good property; we stayed in the residences part of the hotel and the residence was OK so-so and didn't justify the price we paid, in terms of the decor and facilities. It was quite large and all, but didn't seem worth the S$325 we paid for one night.
Stayed 1 night in Jun 2019
Response from Ratih on 18 Jul 2019
Dear Ravi Anantha, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your experience while staying with us and please accept our sincere apologies if there is any inconvenience during your stay We hope that your next visit will be more pleasant Kind regards, Ratih Guest Service Manager

10/10 Excellent

Cj, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Java for more than several years. I like the new lobby area after remodeling. Safe and near shopping mall. Good restaurant option
Stayed 2 nights in Jun 2019
Response from Ratih on 15 Jul 2019
Dear Cj Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Good

Dianah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ratih on 4 Apr 2019
Dear Dianah, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback and delighted to learn that you enjoyed your stay with us and we are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast menu is almost the same every day. At least 30% different from the previous day
Stayed 4 nights in Mar 2019
Response from Ratih on 13 Mar 2019
Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback and kindly be informed that we have shared your feedback regarding food variation to our executive chef for further improvement We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Good

Dianah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ovie on 20 Mar 2019
Dear Dianah, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to write your review and we are glad to know that you enjoyed your stay with us. We are looking forward for welcoming you back in the near future. Sincerely, Ovie Guest Service Supervisor

6/10 Okay

timothy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great service, but..
Service was excellent, food was also good. The place needs a facelift in the rooms, water out of the shower was cloudy. WiFi was a bit sketchy.
Stayed 2 nights in Feb 2019
Response from Ratih on 6 Mar 2019
Dear timothy, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your feedback while staying with us. Your feedback regarding internet connection, shower and facelift has been shared to department concern for further improvement. We hope that we are able to serve you better in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Good

Bolar Abdul

Liked: Cleanliness, room comfort
Luxurious, Comfortable at very Affordable price
Good Experience
Stayed 3 nights in Jan 2019
Response from Ratih on 22 Feb 2019
Dear Bolar Abdul, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the feedback and delighted to know that you have had a good experience while staying with us Looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

10/10 Excellent

John, Delta, BC

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with customer service. The expedia web site stated free airport transfer but when we contacted the property to arrange airport pick up, they sent an email with prices we would have to pay for the transfer. We replied saying it says it is included and they agreed to pay the airport to hotel transfer but we would have to pay the return trip to the airport. When we showed them the web site stating free transfers, they agreed to pay it both ways. The hotel was basic but nice. Walking distance to a mall.
Stayed 1 night in Jan 2019
Response from Ratih on 30 Jan 2019
Dear John, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!!! Thank you for your feedback and delighted to learn that you enjoyed your overall stay with us. We look forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Good

Roger J M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Ratih on 29 Nov 2018
Dear Roger JM, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for you positive rating and delighted to learn that you enjoyed your stay with us Looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

10/10 Excellent

cj, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff and she went extra mile for quick check in for me. i really appreciated it after a long travel. remodeling the lobby now. the rooms can use some update.
Stayed 2 nights in Jul 2018
Response from Ratih on 13 Aug 2018
Dear cj, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your positive feedback and we are delighted to know that you have a wonderful stay. We look forward for welcoming you back again in the nearest future. Kind Regards, Ratih Guest Service Manager

8/10 Good

low

Liked: Staff & service, room comfort
Nice hotel but housekeeping can be improved. Stains marks in toilets and towels not so clean
Stayed 1 night in Jul 2018
Response from Ratih on 17 Jul 2018
Dear low, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback on Expedia page. Please accept our sincere apologies for the inconvenience occur during your stay with us. Your review regarding room cleanliness has been shared to our Housekeeping department for further improvement. Once again thank you and we hope that we are able to serve you better in the nearest future. Regards, Ratih Guest Service Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing hotel
We checked in around dinner and only stayed the one night, but it was a very luxurious accommodation. The staff was very nice and helpful. We also had dinner at the hotel that night and then breakfast the next morning before heading out and both were amazing. The breakfast had a huge selection of different foods to choose from and all were good. I highly recommend this hotel.
Stayed 1 night in Dec 2017
Response from Ratih on 11 Jan 2018
Dear Paul, Warmest greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for choosing Java Paragon while you were staying at Surabaya. We are delighted to know that you have had an amazing stay with us and enjoyed the facilities and services. Thank you for recommending us to other traveler and we are looking forward for welcoming you back in the near future Sincerely, Ratih Guest Service Manager

8/10 Good

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Ok stay
Rooms need to be renovated, pricing hit the mark.
Stayed 3 nights in Jul 2017
Dear Thomas, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you taking time to write your review regarding your previous visit. Kindly be informed that at this moment we are on lobby renovating and we are also planning to refurbished our rooms in the future. We are looking forward for welcoming you back in the near future. Regards, Tri Ratih Guest Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed in the service apartment. It wad spacious and clean, just looks a little run down.
Stayed 1 night in Jul 2017
Response from Ratih on 1 Aug 2017
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya We very much appreciate your comments regarding your stay with us and It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we will make sure your next visit will be as pleasant as the previous one. Sincerely, Ratih Guest Service Manager

6/10 Okay

Ardi

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2017

10/10 Excellent

Suwito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good
Stayed 1 night in May 2017
Dear Mr. Suwito, Warmest Greeting from Java Paragon Hotel and Residences Surabaya Thank you for taking your precious time to share your feedback while staying with us Your invaluable feedback is important to ensure that we continually deliver the ultimate experience and exceed your expectations for future visits. Once again thank you for sharing your feedback and we are looking forward to welcoming you back to the hotel in the nearest future Sincerely, Tri Ratih Guest Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good business stay in Surabaya
Have stayed here several times on business, excellent staff, nice gym and restaurants, comfortable beds. Rooms are worn, especially carpets and could use upgrading. Excellent breakfast buffett which is included.

6/10 Okay

Danilo

Liked: Staff & service
Java Paragon Surabaya
Just ok...they are doing renovation in the lobby, and even if they try hard to please the customers, it was quite uncomfortable some evening smell the painting (quite strong) while having dinner. WiFi speed......really low speed. Saying that, me and my collegue we were about to extend 2 more weeks accommodation at Java Paragon, but when we were about to book with Hotel.com, the price for night was almost 3 times more expensive....I don't know if was Hotel.com or Java Paragon policy to increase the price that much, but defiantly (considering the above issue), wasn't right pay more than 80€ per night. We change to another hotel near by.....cheaper and so far better. Thanks for the attention Danilo

6/10 Okay

Santa, Jkt

Disliked: Cleanliness, property conditions & facilities, room comfort
Service apartment
Used to be a nice place to stay with a good location closed to the mall

10/10 Excellent

Lindia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel
Cleanliness need to be improved

8/10 Good

ken ling

Liked: Cleanliness, staff & service, room comfort
Good hotel
It is amazing and reasonable price, but they need to improve they cleanliness more particular.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and courteous staff
within walking distance to the Ciputra Shopping Mall.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
stay 2nd time in 6 months. Service is acceptable... have to keep checking to ensure that requests are being understood and carried out... other than that, room was modern and comfortable, with a few restaurants catering to a variety of tastes.

6/10 Okay

Derian, Indonesia

Liked: Cleanliness, staff & service, room comfort
Close to the city
All is well. Had a good experience in the hotel. Room was clean and the hotel is easily accessible to the public.

8/10 Good

Elizabeth, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, good service
I was attending a conference at the Shangri-La (which is directly across the very busy road – the security guards of both hotels are great: when you want to cross they get a little stop sign and shepherd you across). Java Paragon is not a five star hotel and parts of it are getting a little old but the staff are all super, really really kind, cheerful and helpful, which makes it all okay. Even when we had misunderstandings (which we did -- e.g. about vegetarian food, which is not so easy to find in a normal Surabaya hotel :) ) we would work it through with smiles. The pool is really nice and the gym looked good too. The bar, The Avenue, has decent enough pizza and there is a bakery and of course the restaurant. There is apparently also a bar on the 21st floor with a good view, but I only noticed this at the end of my stay. And Ciputra World shopping mall is walking distance, or a short cab ride, down the road. Go with an open mind and a smile and you will find a good value hotel, with everything you need, and staff who are prepared to go the extra mile for you – oh, and very good and inexpensive laundry service. If you go expecting five-star service, brand new linens and towels, etc, you will be disappointed.

8/10 Good

June, Singspore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The door was always faulty we were lock out 2 times

8/10 Good

Eric, surabaya

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel with good environment
nice environment.. Very close to ciputra world mall so we can go shopping n buy some food..

8/10 Good

Fonny, kalima tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel near mall
Pleasant stay

8/10 Good

stania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Improving but...
New lounge open with great food but problem remain only 2 lifts for the guests and 21 floors ... Sometimes a real drag

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Imran., India

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
The only problem I faced was the Windows doesn't open no fresh air.

10/10 Excellent

Dharmadi, Semarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice, clean n comfort. Near to Ciputra World, just less than 5 minutes walk, very recommended

8/10 Good

Lie, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
It is good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Christine, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were at Surabaya for business. Enjoyed our stay there, the hotel was nice, friendly staff as well. Christine wong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment Style Rooms
Five of us stayed in a 3 bedroom apartment and we really enjoyed our experience in this hotel. The bedrooms were clean and spacious, with each room having its own washroom. The apartment even had a spacious kitchen where you could cook any meal easily, though we did not make use of it much.

10/10 Excellent

Detalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

A G Setiawan

4/10 Poor

John F, Peoria, AZ

Liked: Staff & service
Disliked: Cleanliness
Unexpected surprise
Checked into the hotel late, bone tired. Booked a executive level room anticipating a really nice room. Well, nothing could be further from the truth. The room was dingy, carpet frayed, bath only provided towel, no face or hand cloth and no shampoo. The biggest surprise was a used devise (often used at one hour hotels) next to the stained chaise lounge. Needless to say, checked out the next morning to a hotel across the street.

8/10 Good

Victoria, New Zealand

Liked: Staff & service, property conditions & facilities, room comfort
Good value for money.
Not the first time I have stayed at the hotel. It's a good business hotel, staff are very nice and the breakfast are very good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort