Title: Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Luxury Surabaya hotel connected to a shopping centre, steps from Ciputra World Mall ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/8c52baa8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from room](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/83ad3fd2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/6f5b3932.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/7f4ddbeb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/e6e59b2c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Ciputra World Surabaya blends luxury and convenience. Enjoy massages and aromatherapy at the spa, shop on-site, and grab coffee at the café. The property offers dry cleaning, an outdoor pool, and a children's pool. It's near Ciputra Golf Club. 8.8 Excellent ## Popular amenities - Hot tub - Pool - Bar - Spa - Parking available - Gym £50 includes taxes & fees 19 Dec - 20 Dec ## Room options ### Check availability for these dates Tonight [Dec 1 - Dec 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=9056170&PinnedHotelID=9056170&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=9056170&PinnedHotelID=9056170&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 2 - Dec 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=9056170&PinnedHotelID=9056170&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=9056170&PinnedHotelID=9056170&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=9056170&PinnedHotelID=9056170&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=9056170&PinnedHotelID=9056170&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=9056170&PinnedHotelID=9056170&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=9056170&PinnedHotelID=9056170&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/b42f9818.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room (Twin Bed) 10.0 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LED TV Pillow menu Blackout curtains Private bathroom - 323 sq ft - City view - Sleeps 2 - 2 Single Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/b42f9818.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LED TV Pillow menu Blackout curtains Private bathroom - 355 sq ft - City view - Sleeps 2 - 2 Single Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/79f266aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Deluxe Twin ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LED TV Pillow menu Blackout curtains Separate bath and shower - 398 sq ft - City view - Sleeps 2 - 2 Single Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/75ead9ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Club Deluxe ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LED TV Pillow menu Blackout curtains Separate bath and shower - City view - Sleeps 2 - 1 Queen Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/ff6460ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Club Grand Deluxe ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LED TV Pillow menu Blackout curtains Separate bath and shower - City view - Sleeps 2 - 1 King Bed ![Suite | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/c933a951.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LED TV Pillow menu Blackout curtains Separate bedroom - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/75ead9ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LED TV Pillow menu Blackout curtains Private bathroom - 323 sq ft - City view - Sleeps 2 - 1 Queen Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/ff6460ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Deluxe King 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LED TV Pillow menu Blackout curtains Separate bath and shower - 388 sq ft - City view - Sleeps 3 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/75ead9ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Deluxe ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LED TV Pillow menu Blackout curtains Private bathroom - 355 sq ft - City view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Hotel-Ciputra-World-Surabaya-Managed-By-Swiss-Belhotel-International.h9056170.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Hotel-Ciputra-World-Surabaya-Managed-By-Swiss-Belhotel-International.h9056170.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.29269%2C112.71935&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XH-K5gIbrf8GUvDE6Dux7Gd3yi0=) Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225 #### What's nearby - Ciputra World Mall - 1 min walk - 0.0 miles - Surabaya Town Square - 15 min walk - 0.8 miles - Surabaya Zoo - 2 min drive - 1.3 miles - Lapangan Thor Stadium - 2 min drive - 0.9 miles - Taman Bungkul - 2 min drive - 1.5 miles #### Getting around - Margorejo Station - 7 min drive - Surabaya Pasar Turi Station - 20 min drive - Surabaya (SUB-Juanda) - 35 min drive #### Restaurants - ‪XXI Lounge - ‬2 min walk - Paradise Dynasty - ‪Pancious - ‬1 min walk - Saigon Delight - ‪My Kopi-O! - ‬1 min walk ## About this property ### Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Luxury hotel near Ciputra World Mall Located close to Ciputra Golf Club, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides a corner/local shop, shopping on-site and a coffee shop/cafe. Indulge in aromatherapy, a body scrub and a massage at the on-site spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. You'll also find perks such as: - An outdoor pool and a children's pool - Free self-parking, plus valet parking (surcharge) - Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-in - A front desk safe, a lift and tour/ticket information Room features All 212 rooms boast comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. More amenities include: - Bathrooms with free toiletries and hairdryers - 42-inch LED TVs with premium channels - Wardrobes/cupboards, fridges and electric kettles ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/40000000/39920000/39916400/39916323/3d02675e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Doubletree By Hilton Surabaya Surabaya Center - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 130 reviews £53 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=39916323&PinnedHotelID=39916323&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, international cuisine](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/36593342.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vasa Hotel Surabaya Surabaya - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 147 reviews £56 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/17000000/16440000/16438200/16438122/9c37d992.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield by Marriott Surabaya Surabaya - 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9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=27748478&PinnedHotelID=27748478&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Valet parking on site (IDR 60,000 per day) ### Food and drink - Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 302,500 to 302,500 for adults and IDR 151,250 to 151,250 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Things to do - Children's pool - Full-service spa - Gym - Hot tub - Outdoor pool - Sauna - Shopping ### Family friendly - Children's pool - Grocery/convenience store - In-room refrigerator - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Conference centre ### Full-service spa - 3 treatment rooms - Aromatherapy - Body scrubs - Couples treatment rooms - In-room massages - Sauna - Spa open daily ### Accessibility - Lift ### More - 1 building - 22 floors - Banquet hall - Built in 2014 - Designated smoking areas (fines apply) - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 42-inch LED TV with premium digital channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Free daily newspapers - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 8:00 PM Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 500000.0 per night. ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately IDR 302500 to 302500 for adults and IDR 151250 to 151250 for children - Airport shuttle fee: IDR 440220 per vehicle (one-way) - Valet parking fee: IDR 60000 per day - Rollaway bed fee: IDR 500000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 5:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Hotel Ciputra World Surabaya Hotel Ciputra World Ciputra World Surabaya Ciputra World Hotel Ciputra World Surabaya, Java Hotel Ciputra World Surabaya ## Frequently asked questions ### Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 5:00 PM. ### How much does it cost to stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International? > As of 1 Dec 2025, prices found for a 1-night stay for 2 adults at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International on 19 Dec 2025 start from £49.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Surabaya-Hotels-Hotel-Ciputra-World-Surabaya-Managed-By-Swiss-Belhotel-International.h9056170.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International? > Self-parking is free at this property. ### What time is check-in at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International? > Check-in start time: 2:00 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International? > Checkout is at noon. ### Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of IDR 440220 per vehicle applies. ### Where is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International located? > Situated in the business district, this luxury hotel is steps from Ciputra World Mall and 7.6 mi (12.2 km) from Ciputra Golf Club. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 132 8 - Good 94 6 - Okay 15 4 - Poor 10 2 - Terrible 1 ### 9.2/10 Cleanliness ### 9.0/10 Staff & service ### 8.8/10 Amenities ### 9.0/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Perseus 5 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again. ##### Perseus Stayed 2 nights in Sep 2025 ### 8/10 Good #### Verified traveller 8 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort enjoyed stay ##### Verified traveller Stayed 3 nights in Aug 2022 ### 8/10 Good #### Dino 1 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice affordable hotel with secret access It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine ##### Dino Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### CHAN FAI 22 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hospitality. ##### CHAN FAI Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Ozy 11 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loacti o n near from mall,and everything's good ##### Ozy Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Stephen 4 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall. ##### Stephen Stayed 6 nights in Aug 2024 ### 10/10 Excellent #### Him 24 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful staff ##### Him Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Joni 30 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities It is a great hotel and excellence service but wish the pool was heated. ##### Joni Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### August 14 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Outstanding Hotel in Surabaya Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well. ##### August Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Ruth 3 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing….10/10! Highly recommend. ##### Ruth Stayed 14 nights in May 2024 ### 4/10 Poor #### mehmet engin 3 Jun 2025 Liked: Cleanliness, room comfort poor wifi ##### mehmet engin Stayed 1 night in Jun 2025 ### 8/10 Good #### Stephen Chia 5 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice comfort stay Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic. ##### Stephen Chia Stayed 5 nights in May 2022 ### 6/10 Okay #### Michael 13 May 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Transit stay The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice. ##### Michael Stayed 1 night in May 2022 ### 8/10 Good #### Leonard 19 Feb 2023 Liked: Staff & service, amenities, property conditions & facilities Hot water was only warm. Starting to show its age ##### Leonard Stayed 3 nights in Feb 2023 ### 8/10 Good #### Tadashi 26 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort いつも利用させて頂いております。今回の滞在も快適に過ごせました。ロビーのACが早く修理されると良いですね。また、サウナの近くにロッカーが有れば、より使いやすいですね。 ##### Tadashi Stayed 3 nights in May 2025 ### 8/10 Good #### makoto 10 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities 次回、泊まるつもりです。 ##### makoto Stayed 3 nights in Apr 2025 ### 6/10 Okay #### Hideo 5 Feb 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort 壁が薄く隣りの部屋のいびきがうるさくて眠れませんでした。いいホテルですが、電源の場所が不便だったり、お湯の調整が難しかったりと設備が微妙です。朝食は豊富ですが、寿司が腐っていて吐き出しました。 ##### Hideo Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Ryo 3 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities とてもきれい。快適な滞在ができとても良かったです。朝食もとても美味しかった ##### Ryo Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Naoki 24 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities とてもスタッフの対応が良いホテルです。チェックアウト後、服を部屋に忘れたのですが、急いで見つけて届けてもらいました。朝食も目移りするくらい豪華なビュッフェです。 ##### Naoki Stayed 1 night in Apr 2024 ### 4/10 Poor #### Bernard Fabio 25 Feb 2024 Disliked: Property conditions & facilities, room comfort AC kamar kurang dingin. Corridor gelap dan tdk ada AC... ##### Bernard Fabio Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Tri Yuli 26 Jun 2022 Liked: Cleanliness, property conditions & facilities, room comfort Nyaman, bersih, utk resepsionis kurang pelayanannya, kurang cepat tanggap, dan masih pilih" konsumen utk menawarkan program hotel, misal seperti member club, ##### Tri Yuli Stayed 1 night in Jun 2022 ### 6/10 Okay #### Toru 26 May 2022 Liked: Cleanliness, staff & service WiFiがあまり強くない ##### Toru Stayed 10 nights in May 2022 ### 4/10 Poor #### Verified traveller 19 Dec 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tidak rekomendasi u/ keluarga. Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya. Anak saya usia 6 & 7thn. Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online. Staff tersebut juga sangat tidak sopan. Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga. Terima kasih ##### Verified traveller Stayed 1 night in Dec 2021 ### 4/10 Poor #### Yuki 24 Oct 2021 Disliked: Staff & service #### Not so good We booked for two room with two twins bed in grand deluxe room type. Have to wait for 15 minute even we check in at 17.30 which the room should be ready at 14.00. In 15 minute we only get the first room and have to wait another 20 minute for the second room. While other guest that come after us, received their room key faster than us. Room facilities was good, but do not surprise if find the water in bath up little bit yellow. Bed was comfort and they provide free fruit and cake for apologized compliment. Infinity pool and jacuzzi was great, pool cleaning staff was nice. Unfortunately, the restaurant for breakfast is not quite spacious, food range also standard. We disappointed to find out that vegetable in gado gado menu was smelly, and has rotten with sour taste. When we decide to inform it to them, there were no feedback. With their five star title and price, hotels should be more careful about this. Make sure check in for guest is smooth, facilities in good condition, and food in restaurant also need to be improved also give nice feed back if there are any information or complaints from guest. ##### Yuki Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Verified traveller 21 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Sangat nyaman dan nagih ##### Verified traveller Stayed 1 night in Oct 2021 ## Expedia's Latest Trends ### Hotels > [Blue Lagoon Avia Villas](https://www.expedia.co.uk/Ceningan-Island-Hotels-Blue-Lagoon-Avia-Villas.h29281205.Hotel-Information) > > [Desa Di Bali Villas](https://www.expedia.co.uk/Kerobokan-Hotels-Desa-Di-Bali-Villas.h13365716.Hotel-Information) > > [La Cabane Bali](https://www.expedia.co.uk/Jimbaran-Hotels-La-Cabane-Bali.h35574446.Hotel-Information) > > [The Kayon Jungle Resort](https://www.expedia.co.uk/Payangan-Hotels-The-Kayon-Jungle-Resort-By-Pramana.h27273708.Hotel-Information) > > [Jumeirah Bali](https://www.expedia.co.uk/Pecatu-Hotels-Jumeirah-Bali.h41889460.Hotel-Information) > > [The Udaya Resorts and Spa](https://www.expedia.co.uk/Ubud-Hotels-The-Udaya-Resorts-And-Spa.h17447297.Hotel-Information) > > [The LUXE Ubud, a Boutique Hotel](https://www.expedia.co.uk/Ubud-Hotels-Luxe-Villas-Bali.h12280671.Hotel-Information) > > [Wilsons Retreat](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Wilsons-Retreat.h18163906.Hotel-Information) > > [Katamaran Hotel & Resort Lombok](https://www.expedia.co.uk/Senggigi-Hotels-Katamaran-Hotel-Resort.h14654357.Hotel-Information) > > [Padma Resort Ubud](https://www.expedia.co.uk/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [Alila Ubud. 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