2/5 Poor
Verified traveller
Travelled with family
23 Jun 2021
Liked: Cleanliness
Disliked: Amenities
Relatively clean and quite spacious
That's where the good news ends
We booked this property instead of other more spacious ones with better views because they claimed a heated pool. The manager at reception when we arrived claimed that the pool was a balmy 28-29’C - so the kids were delighted when they heard that.
Turned out that just BS - we measured the pool at just above 22’c. Even the heat pump setting showed just 24’c as the set point - very very far from the claimed 28’c .
One would think that when they are charging top dollar, they would not try saving a few dollars by setting the heat pump low - but nah, accepting your payment and then failing to deliver seems to be the order of the day.
We’re people not penguins ... 22’C - 24’C IS NOT A HEATED POOL.
As for the rest.
Water views ... mean views of the water mostly obscured by trees. Not that good at all.
The mattresses were virtually rock hard ... quite uncomfortable to sleep on.
The Stovetop had no splashback - so we ended up having to cleaning oilsplash from the windows.
There is very poor sound insulation between floors ... We had to put up with the constant sound of people above dragging chairs non stop on the tiles floors for long periods at a time - total audio hell!
At its inflated price, this property seems to be abusing the fact that Australian’s are spending their cash at home during the global pandemic and properties are scarce.
Poor value for money.
Stayed 2 nights in Jun 2021