We paid for Balcony, free breakfast and free internet. We received a ground floor room with only block out curtains so we could not open for natural light. Other wise you are in a display window. All fly screens were torn. No breakfast, no toaster, no microwave and no plates. Internet did not work at any time. We did ask for a microwave and toaster, but never got one. Excuse for not getting what we paid for was that she/owner has to pay high fees to Hotels.com.