Sumun-gae Holidays from £1,157

The service from staff at the front desk and dining was excellent. My concerns were more about the property itself, and Shilla should be ashamed about their maintenance. First, all the carpets on floors were loosen and come out. It is easy maintenance to stretch carpets and fix them. I did it for my house, and it doesn't cost much as not replacing carpets. Didn't they know about it? Second, breakfast has never been changed and always the same. Shilla again should be ashamed about their management. The corporation under Samsung family only cares about Shilla hotel but not Shilla stay? If the quality of breakfast cannot be good enough, you can either charge more and make it right or free breakfast for all. I felt so wasted and ignored despite of the fact that restaurant staffs were excellent and the top service. I blame more about Shilla stay and the executive level.

Great location. Staff was excellent!

Very convenient location. Minutes from public transportation, shopping and dining. Staff are friendly and hotel is clean.

The hotel has a good location...near the train and the bus station. Its near the Myeongdong night market. There are cafes and restaurants around the area. The room is clean and new. There is a fridge in the room, free water everyday. There is a common area each floor where you can use a microwave, iron and refill water and ice. The staffs are friendly and helpful. They helped us with directions and booking our taxi service to the airport. There is a kiosk where you can book luggage delivery and tours around the area. There is also a small convenient store at the lobby/ 1st floor. We had a great experience here.

We were three friends travelling. We were provided with two single beds. My friend slept on the sofa. We had to ask for the third towels etc. The air conditioner didn’t work. The maintenance team wouldn’t admit to fault. Extremely crowded lobby. The room service was lovely. The staff on the whole were courteous and helpful.

Like many other comments, the lack of air conditioning makes the stay very difficult. I changed hotel after 2 nights. Also, bar/restaurant is worse than cafeteria.