Suislaw River Bridge

Communication at this hotel is completely broken and needs to be worked on. Their website explicitly states that they offer a complimentary shuttle for airport pickups and drop-offs. However, when I called the front desk before booking on Expedia, I was told they don't do pickups at all, only drop-offs. The issues continued when I messaged the front desk via the Expedia chat. I explained that I was arriving late, rental cars would be closed, and I needed a drop-off the next morning to go pick up my rental. They assured me they could arrange this upon check-in. Yet, when I got to the front desk, the staff member was incredibly abrupt and told me I had to book it in advance. While I understand they have booking rules, the person on the chat told me otherwise. To make matters worse, the staff member told me a shuttle was leaving at my exact requested time but was strictly for flight crew, and I wasn't allowed to join. I ended up standing outside and spending extra money on an Uber, all while watching the hotel shuttle drive away with several empty seats available. On a positive note, the room itself was clean. However, the service overall was mid and the communication is completely broken.

I love staying at the Graduate. It's always a great experience.