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Reviews of Hotel de Su Merced

3.5 out of 5
Hotel de Su Merced
Calle Azurduy Nº 30, Sucre

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 150 reviews" "
Rating 8 - Good. 28 out of 150 reviews" "
Rating 6 - Okay. 6 out of 150 reviews" "
Rating 4 - Poor. 3 out of 150 reviews" "
Rating 2 - Terrible. 3 out of 150 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

DANELIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!, walking distance of everything, clean, staff very friendly, good breakfast, highly recommend.
Stayed 3 nights in Sep 2023
Response from Raúl on 15 Sept 2023
Thank you! it is great to have you with us! :)

10/10 Excellent

Courtenay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This 300 year old building was absolutely lovely. There is a great view of the city on the rooftop. Lots of great seating areas on the property. The rooms were very big, we were four and had plenty of space. Would highly recommend staying here.
Stayed 1 night in Jun 2023
Response from Raúl on 26 Jun 2023
Thank you we are vrery grateful for your visit, all the best for you!

10/10 Excellent

Elton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location. Helpful and friendly staff. Hot water in the morning. Great breakfast.
Stayed 3 nights in May 2023
Response from Raul on 26 May 2023
Thank you so much Elton, it was great to have your visit, all the best for your both! :)

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT
Excellent service. Front desk staff are so kind. Hotel in great condition.
Stayed 2 nights in Oct 2022
Response from Raúl on 11 Oct 2022
Thank you so much, it was great to receive your visit, Our best wishes for you. :)

10/10 Excellent

Jorge, San Mateo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long bus ride, arriving at Hotel Su Merced was everything I needed. The staff is super attentive, kind and always looking out for you. We checked out at 11am and left our bags at the hotel until 5pm no questions asked. The hotel did our laundry for a great price and the clothes were ready the same day! I'd definitely stay here again!
Stayed 1 night in Mar 2022
Response from Raúl on 22 Mar 2022
Dear Jorge you are most kind, we are so grateful for your visit. All the Best for you.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel in Sucre to stay at!!!!
The hotel was absolutely perfect!!!!!! The location couldn’t have been better & more suitably located. The place looked amazing! The courtyard, outdoor space & roof Terrance just so calm, serene & pretty. The continental breakfast was ample & housed in a beautiful old banqueting hall & my room was just truly immense! The staff kindly gave me a truly stunning suite in the top floor with a super comfy bed, bath & views across the city to die for!! I really can’t recommend the hotel more highly which was priced very reasonably for what you get and Raoul, the hotel manager just sooo unbelievably friendly & helpful! This hotel IS the perfect and only place I would want to stay at again.
Stayed 2 nights in Feb 2022
Response from Raúl on 19 Feb 2022
Dear Chris It was an amazing experience to receive your visit, we are so pleased to know you loved our Suit juniors. Can't wait to welcome you once more. Thank you so much and have a great journey home.

8/10 Good

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Raúl on 18 Feb 2020
Thank you so much! have a great journey home. Our warmest regards from Sucre.

8/10 Good

Pavol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suckre, capital of Bolivia
Very nice people at the reception, they speak English, Nice hotel in a quiet zone but not far away from the main square, only two blocks. Nice big room, only what I do not like personaly is the old furniture but some people like it. I always like everything new.
Stayed 2 nights in Dec 2019
Response from Raúl on 15 Jan 2020
Thank you for your kind review, we are happy you enjoyed our colonial hotel, which is an ancient house with historical features, we do our best to combine it with the modern facilities and services that you deserve. We hope to receive you any time soon.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful hotel
Lovely hacienda with good facilities - outdoor terrace and comfortable lounge. Very calm and quiet.
Stayed 2 nights in Oct 2019
Response from Raul on 2 Nov 2019
Dear Ellen, Thank you so much for your kind feedback, we ae happy to have received you. We enjoyed your visit very much. Our warmest regards

10/10 Excellent

Jessie, Colorado

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well kept, courteous staff, great location Wi-Fi good
Stayed 1 night in Sep 2019
Response from Raúl on 19 Sept 2019
Thank you so much for your visit, it was great to have you with us, have a great journey across Bolivia. Our warmest regards

6/10 Okay

Eoin

Disliked: Staff & service, property conditions & facilities, room comfort
Just poor
Front desk staff not overly friendly, avoided eye contact 80% of the time we re-entered the hotel, decor was super dated and looked like it needed a good overdue clean! Double bed was a single size and rigid, 2 singles if you’re a couple is highly recommended. Breakfast was poor and full of desserts, and the noise from the adjacent school started from 8am
Stayed 2 nights in Sep 2019
Response from Raul on 10 Sept 2019
Thank you for your feedback, we will surely work on the issues at hand, regarding the details you mentioned about the school and its rehearsal for the national parade, we have been pleaing the local education ministry to control the noise pollution but little attention was paid to us.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Raúl Espindola Rissiotti on 3 Sept 2019
Dear sir, we are very interested in knowing about your experience in the hotel. Please, feel free to contact us and share your ideas with us. We will be glaf to know what aspect of the service can be improved. Best regards.

10/10 Excellent

YJ, Atlanta GA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel building is old but very well kept. A little noisy if room is facing street but you get great view from own balcony.
Stayed 1 night in Aug 2019
Response from Raúl on 6 Aug 2019
Thank you for your kind feedback. Have a very good journey home.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, vfm, close to the centre.
The breakfast was great. Plenty of fruit, bread, rolls, cheese, meat etc, and eggs of your choice. The rooms were comfy, spacious and light but with one exception - don’t take the room next to the garage (dark and awkwardly shaped), ask for a room on the terrace - the view over the city is great.
Stayed 4 nights in Apr 2019
Response from Raúl Espíndola on 9 May 2019
Thank you so much for your visit. Please feel free to contact us for any suggestions, your aideas are very important to enhacen the queality of our service. Best regards

10/10 Excellent

Jeffry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful boutique hotel in a great location. Outstanding breakfast and service.
Stayed 2 nights in Mar 2019
Response from Raúl Espíndola Rissiotti on 13 Mar 2019
Thank you Jeffry, we will never forget you, it was sucha great experiencie to have your visit. Thank you so much for your kindness, we will always do our best to offer you the best. have a great journy home.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really
Stayed 4 nights in Feb 2019
Response from Raúl Espíndola on 6 Mar 2019
Thank you so much for your kind review and visit. Have a very good journey home. Best regards

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Excellent accommodations and excellent staff!! Every single receptionist, kitchen staff, housekeeping and every staff were superb. Unfortunately the only names I remember were Cider, Geisha and Siria but everyone was superb. Only planned on staying for 1 night but ended up staying for 5 nights. One of my favorite accommodations in the 44 countries I've visited!
Stayed 2 nights in Feb 2019
Response from Raúl on 1 Mar 2019
THANK YOU THANK YOU! It was lovely to receive guests who appreciate historical houses. This is your home in Sucre. Hope to see you soon. Best regards Raúl Espíndola El Hotel de Su Merced

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Perfect hotel and perfect staff. Will definitely be back!
Stayed 1 night in Feb 2019
Response from Raúl on 22 Feb 2019
Thank you so much, It was lovely to have visitors who appreciate a historical house. all the best for you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, so clean and staff were very friendly. One of us was sick and they were very attentive to our needs. Easy to arrange our onward journey with them as well. The hotel is very beautiful.
Stayed 1 night in Feb 2019
Response from Raúl Espíndola on 11 Feb 2019
Thank yuo so much, it was great to have you with us and assist you during your trip. best regards Raúl

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, great staff, great value
All in all I enjoyed staying at the Hotel de su Merced and recommend it. The staff was very friendly and helpful. The property and furnishings are a little old, but that is part of the hotel's charm. The breakfast was great. They clearly put a great deal of effort into it. I had no complaints and would stay there again. Very good value for money.
Stayed 1 night in Feb 2019
Response from Raúl on 5 Feb 2019
Thank you very much, It was great to have you with us. My best regards

8/10 Good

BILJANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and beautiful patios / roof terrace
Very comfortable stay and staff very pleasant.
Stayed 7 nights in Jan 2019
Response from Raúl Espíndola Rissiotti on 2 Feb 2019
Thank you for your visit, our best wishes to you. Be welcome anytime you return to Sucre

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Rude staff, average hotel
This place was a joke. Didn't have our booking and blamed us (through translate as they speak no English). Gave us the wrong room as had overbooked. Room is noisy and smoke from smokers drifts in Windows that don't shut. They tried to say they gave us a double bed as advertised, it was only a single. Breakfast was fine and place was clean enough.
Stayed 2 nights in Jan 2019
Response from Raúl Espíndola Rissiotti on 1 Feb 2019
Dear Sir, We are sorry about your impressions, however that day we explained to you that emails were not received due to problems of internet in our neighbourhood due to weather conditions, you said "that is not my problem", in any case we didnt let you go, and try to respect the voucher you showed us in your phone, as a compensation we gave you a room within the policy of the voucher services described. If you didn't like the room we would have gladly showed another one. We belive things can improve if communication with the guest is fluent, in that moment, when something can be done, not later. The previous reviews show we are always willing to help and assist our guests. The double bed described in the voucher is the size we have in the hotel. We hope to have the opportunity the show you we can offer you a nice stay. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive hotel in a great location. Great buffet breakfast.
Stayed 4 nights in Dec 2018
Response from Raúl Espíndola Rissiotti on 8 Jan 2019
Thank you so much for your visit, We love guests who appreciate our historical colonial house. Have great journey home.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place, close to center, very special atmosphere!
Stayed 2 nights in Dec 2018
Response from Raúl Espíndola Rissiotti on 21 Dec 2018
Thank you, it was great to have you with us. Thank you for appreciating a historical house.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large bedroom, excellent location and super (english speaking) staff. Oh and the breakfast was amazing: fresh fruits, fresh juices but also 5 or 6 baked savory and sweet cakes and every single day: lemon pie, quiche etc... never seen this in Bolivia before! The hotel was so great we extended for one more night, we stayed 4 nights total
Stayed 3 nights in Nov 2018
Response from Raúl Espíndola Rissiotti on 3 Dec 2018
Thank youu! it was lovely to have you with us. Best regards

8/10 Good

Andy, Virginia and Cochabamba, Bolivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good breakfast, good location, old world charm, but bed so comfortable.
Stayed 4 nights in Nov 2018
Response from Raúl Espíndola Rissiotti on 26 Nov 2018
Thank you!

10/10 Excellent

Laya, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatiful experience . Excellent location. Real colonial arquitectura and furnishings. Very good breakfast. Very nice and friendly staff.
Stayed 3 nights in Nov 2018
Response from Raúl Espíndola Rissiotti on 8 Nov 2018
Than you so much, It was an honour to receive you. We are always happy to get the visit of guests who love historical sites.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character property in a great location close to the main square.
Stayed 2 nights in Oct 2018
Response from Raúl Espíndola Rissiotti on 11 Oct 2018
Thank you!! It was great to receive you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Raúl Espíndola Rissiotti on 13 Jun 2018
Thank You!

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well presented and in a great location with rooftop views. The staff were really helpful and always contacted an English speaker to help. Only fault is I got food poisoning from the breakfast buffet on my second morning.
Response from Raúl Espíndola Rissiotti on 4 May 2018
Dear Guest, We are very worried about your experience in our hotel. Please feel free to contact us to be able to improve it. Your opinions are very important to us. We would like to know more details. Best regards

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Sucre.
We would not stay anywhere else when visiting Sucre.
Response from Raúl Espíndola Rissiotti on 26 Apr 2018
Thank you! you are very very kind. Welcome back anytime. At your service.

10/10 Excellent

E.K, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and comfort hotel
All staffs are helpful and friendly. Hotel itself is a sweet boutique hotel close to the center. Shower was very strong. I especially enjoyed talking with Siria. (Thank you Siria! ;))
Stayed 1 night in Apr 2018
Response from Raúl Espíndola Rissiotti on 25 Apr 2018
Thank you!! Have a very good journey home.

10/10 Excellent

Joseph Hin Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and beautiful hotel. The receptionist was professional and helped a lot! Overall impressed by the service. Room is located just beside the street so quite noisy during the day.
Response from Raúl Espíndola Rissiotti on 17 Apr 2018
Thank you for your suggestions

10/10 Excellent

Julián , Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial jewel in Sucre
It is a boutique hotel in the heart of Sucre. Old colonial house, restored. Wonderful experience.
Stayed 6 nights in Mar 2018
Response from Raúl Espíndola Rissiotti on 5 Apr 2018
Thank you!

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Raúl on 30 Jan 2018
Thank you so much for your visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So considerate and so beautiful. Have never had such a good experience. Definitely worth it.
Stayed 1 night in Jan 2018
Response from Raul on 23 Jan 2018
Thank you very much, be welcome anytime you return to Sucre.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only canceled one room but when my friends went there. They were told all rooms were canceled
Response from Raúl on 10 Jan 2018
Thank you for your contact, upon your arrival we showed you the voucher of cancellation demonstrating all the booking was canceled by you.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable location, comfort
Lovely Place with lots of charachter and charm. Staff is very dedicated and locations is good, I would come back again.
Stayed 2 nights in Dec 2017
Response from Raúl on 6 Jan 2018
Thank you!

10/10 Excellent

Steve, Sucre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the old colonial part of Sucre
I love this hotel and town. Its located in the old colonial section of town. It is an old colonial house with a courtyard that has been turned into a hotel. Rooms are very clean and comfortable. The shower is wonderful with lots of hotwater. The breakfast is very good. The best breakfast provided by a hotel since I have been in Perú and Bolivia.
Stayed 1 night in Sep 2017
Response from Raúl on 7 Nov 2017
Thank you so much, it is so encouraging to know about you. Our best regards and wishes for your trip.

10/10 Excellent

Elizabeth, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
The staff was awesome, very helpful! Great breakfast and shower as well as the heating system. The beds are hard but I love them and it really helped my back after a lot of walking! The location is ideal!
Stayed 1 night in Jun 2017
Response from Raúl on 10 Jul 2017
Dear Elizabeth Thank you for your review. Be welcome anytime you arrive at Sucre. At your service

10/10 Excellent

Juan, La Paz, Bolivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in the centre of Sucre, Bolivia
There is excellent room service and the hotel serves especially good breakfasts.
Stayed 7 nights in Jun 2017
Response from Raúl Espíndola on 10 Jul 2017
Dear Juan, Thank you for your kind review. It was lovely to have you with us. Be welcome if you ever return to Sucre. this is your house. Best regards

10/10 Excellent

Dennis, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A visit to another time
It is one thing to visit a colonial style city, another, to live in it. Three days in the hotel gave us the sense of living in old Sucre. We felt especially lucky to have a room of antiques and an enclosed balcony extending over the street where we could sit and watch life go by while it rained. The rooftop terraces offered splendid views comparable to the tourist sites. The hotel is close to the main square and within walking distance of almost everything one might want to see. The staff was quite helpful. The breakfast spread was quite extensive, with many things that surprised us because they seemed more like desserts. The dinner service was just okay. We were the only people who ate there that night, and the hotel was full. We preferred eating at restaurants, where we could experience the life of the city.
Stayed 3 nights in May 2017
Response from Raúl on 10 Jul 2017
Dear Dennis, Thank you so much for your review, it was lovely to have you with us. Our greatest regards

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are nice. You are very close to the plaza and they help you out. Our wifi was fine but we were in number 3 near the court. Your basic Bolivian hotel. Quiet location the breakfast has a lot of cakes and quiche. Get there early if you want the crumbled eggs with ham.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent service. Room needs some improvements
Great service. I wish they could Provide us with an iron machine so that we don't have to wait and pay for them ti do it. There are three sets of different pillows in the room. The chair in the room is uncomfortable. The bed makes noise. Room is very quiet overall and and no noise at night

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. 5 minutes walking to main square and a lots of museums around. Yovana at the front desk was so sweet and helping. She speaks fluent English and helped me booking the restaurant and taxi service.

10/10 Excellent

Juan, La Paz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional hotel near the very centre of Sucre
The hotel has a really good atmosphere, the rooms have a traditional historical ambiente, and the breakfasts are excellent.

10/10 Excellent

N G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will go back to Su Merced!!
I loved de hotel, cozy, comfortable, clean and staff was very nice and friendly

10/10 Excellent

Deanna, Cochabamba, Bolivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice centrally located hotel
Easy check-in, check-out, and great multilingual staff.