Subijana-Morillas Holidays from £247

We stayed in the Petit Palace as a base for exploring Bilbao and the region and very pleased with the choice. The location is fantastic, on the edge of the old town. There is a train/metro station a couple of minutes away and it's a pleasant 25 minute riverside stroll to the Guggenheim. The building is old but the rooms have been well modernised with very good bathroom/shower. The staff are all helpful and friendly, we had the daily breakfast which was a good way to start the day. Our room faced the road but noise wasn't an issue and we even had a small balcony. For a city break base would definitely recommend.

What a wonderful surprise. This is a fabulous, little family run hotel in an amazing location high up on the hill overlooking the sea. The breakfast was very good and the pool looked great. Don’t believe them when they say the walk from the beach is easy, however. It’s quite steep.

Missing a trash can in the room

Room, lobby and restaurants are very clean and beautifully designed. Customer service is also very good and helpful and the restaurants are very good. However, the hotel suffers from maintenance issues. The front door slider was off its track and held open the 3 days we were there. The elevator had some sort of operator glitch so that it wouldn’t stop on sequential floors when it was called. It wasn’t too bad but occasionally we would need to wait a few extra minutes for the elevator to stop on our floor even though it passed us several times. It is glass elevator so we can see it operating (very cool) and there was a sign noting the issue. And, breakers in our room flipped twice shutting off outlets and air conditioning. Finally, the women’s room sauna and showers are in rough shape with exposed metal screws (very hot!) and moldy caulking. If the hotel could solve these issues, I would rate it highly.

Nous avons séjourné quatre nuits dans cet hôtel lors de notre visite à San Sebastián. L’hôtel est bien situé, à environ 20 minutes de marche de la vieille ville. Le quartier est agréable et compte plusieurs excellents restaurants, souvent moins achalandés que ceux du centre. Le gros point négatif concerne notre chambre, qui dégageait une très forte odeur d’égouts, accentuée lorsque la climatisation fonctionnait. L’odeur était si intense qu’elle nuisait réellement à notre confort. Nous avons demandé à changer de chambre, mais l’hôtel était complet et cela n’a pas été possible. Nous avons alors demandé une compensation financière en raison des désagréments, en mentionnant que nous envisagions même de changer d’hôtel. Malheureusement, nous n’avons obtenu une réponse qu’à la toute fin de notre séjour. La seule compensation offerte a été une réduction de 10 %. Au moment d’écrire cet avis, aucun remboursement n’a toutefois été effectué. Il reste donc à voir si cette compensation sera réellement appliquée. C’est décevant, car un problème aussi important aurait mérité une prise en charge plus rapide et un geste commercial plus significatif.