Double Queen Deluxe Room | Bed sheets
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Reviews of Stratford Suites

2.5 out of 5
Stratford Suites
38 Albert St, Stratford, ON

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 52 reviews" "
Rating 8 - Good. 17 out of 52 reviews" "
Rating 6 - Okay. 10 out of 52 reviews" "
Rating 4 - Poor. 8 out of 52 reviews" "
Rating 2 - Terrible. 2 out of 52 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had everything we needed. The restaurant was wonderful. The staff were all friendly and helpful.
Stayed 1 night in Oct 2022

4/10 Poor

Michael

Disliked: Cleanliness, amenities
Needs a really good scrubbing. Low, low, water pressure. Knobs missing in shower.Toilet paper micro thin
Stayed 2 nights in Oct 2022

8/10 Good

Sian Elizabeth

Stayed 1 night in Oct 2022

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Right downtown. Highly walkable
Stayed 1 night in Oct 2022
Response from Stratford Suites on 7 Oct 2022
Thank you for your review Joseph. We're glad you enjoyed your stay at Stratford Suites.

10/10 Excellent

Jr.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was great, and the Rockwell Lounge below was to die for!
Stayed 2 nights in Sep 2022

10/10 Excellent

Louise

Liked: Staff & service, amenities, property conditions & facilities
Close to everything downtown. Walk to many restaurants and Studio Theatre. Large, clean rooms.
Stayed 1 night in Sep 2022

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
45th Anniversary
We came to celebrate our anniversary and catch a couple of plays. We were looking for a place that would be waljing distance to everything and the suites fit the bill. Everything was great and the restaurant downstairs was a gem. Only item was it was a little bit difficult to locate because there is only a small etching on the door. I would recommend highly.
Stayed 2 nights in Sep 2022

8/10 Good

William

Liked: Cleanliness, room comfort
Would use again.
Good location. Reasonable accommodations. Hard to get parking spots to even get a chance. Few and hard to get. Right downtown. Overall all a good stay.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
I was very pleased with my stay at Statford Suites. Picking up my key was straightforward in the restaurant/lounge below. Parking behind was readily available. The room was well equipped and quiet. The location was perfect. I will definitely stay here again
Stayed 3 nights in Sep 2022

8/10 Good

miriam, Orillia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Once I was notified of the proper establishment I was staying at(address and pictures on expedia were NOT what I booked); I was satisfied. It is not a hotel with numerous rooms which I thought I booked BUT an older home that had been restored into 4 suites. We were given a door code and key for our room left in the door knob. We never met anyone affiliated to the establishment while staying there. The room was nice and the bathroom large and modern. Bed was comfy. Only 2 complaints....the toilet didn't flush the first time... i needed to fiddle inside the tank. It then flushed the remainder of our stay however it ran the whole time. Secondly the room needed more lighting!! So dim that you couldn't read. All in all it was average. Expensive at $210.
Stayed 1 night in Sep 2022

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Charming property. Clean, updated rooms, lovely bathroom!
Stayed 1 night in Sep 2022

8/10 Good

Sharon C

Travelled with group
Liked: Cleanliness, property conditions & facilities
This is an excellent location. Walkable to everything. Large room and bathroom. Very comfortable. No elevator so if issues with stairs not for you. Small amount of parking however we had no issue as not busy.
Stayed 1 night in Sep 2022

6/10 Okay

Linda

Liked: Room comfort
It is a very good location, close to all amenitie.
Arrived on Wed.and stayed 3 nights. Everything on arrival was clean. Each day after that, the bed was not made, the used bathroom towels, cloths, the used coffee cups and garbage were not replaced with clean supplies.
Stayed 3 nights in Sep 2022

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near theatres and downtown. Would stay again.
Stayed 2 nights in Sep 2022

8/10 Good

Gary

Stayed 2 nights in Sep 2022

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First of all, the photo on the booking site is NOT the hotel. It's the town hall. So, that was a disappointment. However, the hotel is very clean and the rooms are spacious and beautiful. It's centrally located, so one can walk to all of the theatres and the major shopping/dining areas. Be aware that the parking lot behind the hotel only has five spots, and it can be a tight squeeze if you don't drive a small car.
Stayed 2 nights in Sep 2022

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

courtney

Travelled with partner
Disliked: Property conditions & facilities
Great location, easy access to everything. Large room and bathroom. Dated, stale and dingy. Looked clean but not fresh. Exceedingly cheap towels, tp, linens and soaps. No staff upon arrival or on location at all - a tradesman who happened to be on location let us in. Overwhelming smell of natural gas at entrance and seeping in room - addressed this with the one staff member we saw cleaning on our second day. Seems to be much more appropriate as a cheap Airbnb than marketed as a hotel.
Stayed 2 nights in Aug 2022

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
The room is right In the middle of Stratford. Everything was easily walkable. The room itself was huge and very clean. It is decorated in a mid nineties style and could definitely use some love. If they put in a coffee machine and checked the lights it would really improve things. Small complaints, definitely recommend.
Stayed 1 night in Aug 2022

8/10 Good

Thomas James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean room. Note no desk, check-in was picking up keys in downstairs restaurant. Good amenities in terms of in-room coffee, bath supplies,etc. would stay again
Stayed 1 night in Aug 2022

4/10 Poor

Linda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The website is misleading No mention of stairs to access rooms No adequate parking and needed coins to pay for parking - the parking app didn’t work for credit card use Pictures weren’t accurate No coffee maker just instant- not adequate
Stayed 1 night in Aug 2022

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The central location was great. Beautiful big room.
Stayed 1 night in Aug 2022

8/10 Good

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Tom

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The building shown on the site was NOT the hotel itself. Check-in was very smooth, rooms were spacious and totally serviceable. Could not get the TV to work, and there could have been more soap / body wash in the bathroom.
Stayed 1 night in Aug 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
It would help if Expedia had actual photographs of the places. For the Stratford Suites you have a picture of the Stratford City hall. And there was no photograph of the outside of the building that I was staying in. There are several properties and they need to be identified by address and perhaps of an outdoor photograph so we know where we're actually booking. All is well but it was a bit confusing.
Stayed 3 nights in Aug 2022

4/10 Poor

Asim

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very deceiving... pictures show upscale suites and an image of a nice building in downtown Stratford. NOT THE CASE. 2 day before our intended day of travel, we get a text for a house location with combination to a door and instructions how to open the door. When we get there, door wide open, no one there and room (although clean) had none of the amenities mentioned in the description Not even a chair to sit, let alone pictures of sofa/table, etc... shown in the pictures. So, basically, paying through the nose for a room in a house with no amenities, no drinking water, main door that cannot be locked, etc. etc..
Stayed 1 night in Aug 2022

2/10 Terrible

Balu

Stayed 1 night in Aug 2022

6/10 Okay

Kelly, Elliottsburg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Place was ok. Room is large but needs updating. No room services for our entire weeks stay.
Stayed 6 nights in Aug 2022

10/10 Excellent

Georgia

Stayed 1 night in Aug 2022

8/10 Good

Jennifer

Stayed 1 night in Aug 2022

4/10 Poor

Jodi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived at this property and it was closed. When we called they told us we could stay instead at a room in a house about a mile from the hotel. We finally found a hotel room three hours later. Expedia should be closed down for booking us into a hotel for 4 weeknights that is only open on the weekends.
Stayed 4 nights in Jul 2022

6/10 Okay

Wendy

Travelled with family
Liked: Staff & service
All staff at lounge below extremely helpful. Pick up of keys easy. Room was adequate. No complaints.
Stayed 1 night in Jul 2022

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Jul 2022

4/10 Poor

Alan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were a lot of stairs to climb which were uneven. The property is dated and the property didn’t feel clean. There was no parking available.
Stayed 1 night in Jul 2022

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness
The room was very clean and appointed just as advertised. However, I feel the parking situation is lacking and a bit unorganized. The hotel is not staffed, so any inquires are directed to the restaurant staff and although they were helpful (they moved cars around in the back parking lot to accommodate us), they seemed to fumble with answers of where to park. If the parking spaces in the back are reserved for guests we shouldn't have to ask the restaurant staff to move their vehicles each time we returned back to the hotel. The email sent to me before our trip also indicated that paid street parking was available, however the restaurant staff did not know if we were able to park on the street at night without being ticketed or towed. If the restaurant staff is acting like a concierge, they should be able to provide reliable information to the guests staying in the hotel. That being said, the restaurant staff were very pleasant to deal with and accommodating.
Stayed 1 night in Jul 2022

6/10 Okay

Wendy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room was too hot, couldn’t adjust room temp
Our stay was ok, our biggest beef was that room was terribly hot and stuffy, and the air conditioner control was locked so we couldn’t make cooler or more comfortable. Beth, Alex, and Jack were very pleasant to deal with and were very accommodating on providing us with fans. With that being said, I won’t book this hotel again.
Stayed 1 night in Jul 2022

4/10 Poor

Andrew

Disliked: Staff & service, amenities, property conditions & facilities
Disappointing. Jacuzzi did not work, thermostat was not adjustable, parking situation was vague/sketchy No actual front desk, no staff on duty after hours. Not good value for this price range
Stayed 1 night in Jul 2022

6/10 Okay

chris

Travelled with partner
Disliked: Staff & service, amenities
The picture displayed has nothing to do with the property. That is a view of the City hall from some rooftop. Also when trying to check in at Rockwell lounge the place was locked up.
Stayed 1 night in Jun 2022

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was huge and very well appointed, and it was in easy walking distance to all three theatres,
Stayed 2 nights in Jun 2022

6/10 Okay

Catherine

Travelled with partner
Liked: Amenities
Disliked: Staff & service
The walk- up to the rooms was dirty, the parking area was small and felt unsafe. The keys were obtained from a pub downstairs and there was no staff to be seen on property
Stayed 2 nights in Jun 2022

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an excellent location and had everything we needed! Thank you!
Stayed 2 nights in Jun 2022

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was compassionate and caring when I fell ill, they checked in on me and even brought me water, crackers and ginger ale. Unbelievable ! Nice quiet room in the heart of the city. One can walk anywhere with ease.
Stayed 1 night in Jun 2022

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff excellent location to shops dining and the theatre.
Stayed 1 night in Jun 2022

4/10 Poor

Anne

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jun 2022

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness
Not luxurious—but clean and quiet.
Stayed 1 night in Jun 2022

6/10 Okay

Timea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Super friendly service. Great location.
Stayed 1 night in Jun 2022

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, free parking and very large suites. Beds were super comfortable. Would recommend Stratford Suites, will stay again.
Stayed 3 nights in Jun 2022

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting keys a bit confusing but otherwise great place
Stayed 1 night in May 2022