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Reviews of Best Western Plus Heritage Inn

2.5 out of 5
Best Western Plus Heritage Inn
111 E March Lane, Stockton, CA

Reviews

6.6
Rating 10 - Excellent. 277 out of 1001 reviews" "
Rating 8 - Good. 263 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 101 out of 1001 reviews" "
Rating 2 - Terrible. 214 out of 1001 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Virginia

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our stay was very unpleasant and frustrating. 1) We were traveling with pets and there was no clear, easy way to know where to park so we could bring the bell cart to the car and find a ramp to bring everything in. 2) There was a large group of middle and high school teams staying at the hotel and the chaperones were nowhere to be found. As a result, the students had taken over every possible shared space and there was no way to use any of the spaces or the amenities- tables, chairs, pool, hot tub, internet, etc. Our room faced the pool area and the noise of the group was loud until 10. We waited to use the hot tub and there was never less than 12-25 students in there at any given time. We asked the front desk if there were "adult hours" for the pool area. No. We are glad the students had a great time, but it was at everyone else's expense.
Stayed 1 night in May 2024

6/10 Okay

William

Liked: Property conditions & facilities
Enter door handle was broke.
Stayed 3 nights in Apr 2024

2/10 Terrible

Glen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The AC did NOT work, dead bugs in the restroom we asked 3x for towels ended up having to go buy our own towels. Couldn’t call front desk because the phone was broken so we had to keep walking to the front desk. There was no extra toilet paper had to keep asking for that as well until finally the front desk girl gave me some. Beds are way too hard and pillows are so old we went and bought some of those too. I wouldn’t recommend this hotel to ANYONE.
Stayed 2 nights in Apr 2024

8/10 Good

Ricardo

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Clifford John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It’s supposed to be “secure” facility, but we noticed that the staff had a habit of leaving gates open ( so they can come in and out without swiping their card). We’ve seen hotel staff enter and/or exit supposedly secure gates and leave it open. It’s supposed to be secured shut and can only be accessed by the room card. Perhaps, retraining or a refresher on safety is in order?
Stayed 3 nights in Apr 2024

10/10 Excellent

Ramiro, Stockton

Travelled with family
Liked: Amenities, property conditions & facilities
Nice and will come back for sure
Stayed 2 nights in Apr 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great continental breakfast provided
Stayed 1 night in Apr 2024

6/10 Okay

Angelo

Liked: Cleanliness, property conditions & facilities
Alright
Stayed 2 nights in Apr 2024

2/10 Terrible

Stacy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stayed in room 162 (1st floor) building C. If you are given this room PLEASE do not accept it!! It's literally next to the entry of building C, so you hear the door opening, closing and EVERYTHING else. The walls are so thin it doesn't even make sense to have anyone stay there!. The elevator wasn't working as I heard several guests complaining about it in the entryway nex5 to my room. It seems a patch job was done soon thereafter, as I could hear it making awful noises while inuse. I thought for certain it was gonna give out, but it didn't. Oh how I wish it would have. Folks worked that elevator all night!! I tried to drown out the noise by turning up the TV...no luck! To add insult to injury, the TV stopped working around midnight! I should have called to change rooms, but was exhausted from a very busy day. I called the front desk after 6am about the TV and was advised the Maintenance Department isn't available until 7:30am. I was offered the chance to switch rooms. However, I declined as I was checking out at 11am. At that point I cranked up Spotify on my cell phone for the remainder of my stay. Upon check-out, I advised thestaff of my horrid experience which I was given an apology. Needless to mention, I shan't return, nor recommend.
Stayed 1 night in Apr 2024

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast and staff were great. The property was in a busy business area, with transients, making unsafe.
Stayed 2 nights in Apr 2024

8/10 Good

Yolanda

Liked: Staff & service
Room was nice and decent, the elevators were dirty and didn’t look like it’s been cleaned in a while. The parking was limited and the areas that were available seemed to be in sketchy areas around homeless people. My husband was afraid of car theft and moved to a well lit area near Food 4 less. The breakfast was wonderful and filing which included wakes waffles, eggs, bacon, sausage, biscuits and gravy, fruit and cereal and toast. Not bad at all.
Stayed 1 night in Apr 2024

6/10 Okay

Manny

Business traveller, Travelled with partner
Disliked: Cleanliness
Close to a lot of stores and restaurants but the place is not that great as the ac/heater turns off and on throughout the night and the bed sheets make me itch all night and that’s why I couldn’t sleep and the carpet is wet and filthy
Stayed 1 night in Apr 2024

10/10 Excellent

yvett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk customer service is always so friendly
Stayed 1 night in Apr 2024

6/10 Okay

Emilio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room next door having all night party. Called front desk, was told they would send security. No effect. People drinking in hall. No fence around property and homeless everywhere. Was worried about car getting broken into despite taking everything out. Interior of hotel and room had a few shabby items. Not Motel 6, but not great either. BW have been my go to but expect more from them.
Stayed 1 night in Mar 2024

4/10 Poor

Melissa

Travelled with group
Disliked: Property conditions & facilities
The jacuzzi didnt work all bad
Stayed 2 nights in Mar 2024

6/10 Okay

Laura, Oxnard

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff here was great - friendly and nice about fixing things. We were traveling in UHauls and they let us take up spaces so the security guard could keep an eye on them at night. The first room we were assigned smelled gross. I think it was like pineapple, pot, and very dusty. They moved us to a room that did not smell bad, and the girl at the desk sent security to bring the keys so we wouldn't have to go to the lobby. The hotel is on the older side, but it seemed to be in good shape and it was clean in the lobby and dining areas. The free breakfast was good.
Stayed 1 night in Mar 2024

6/10 Okay

Harvinder

Disliked: Cleanliness, property conditions & facilities
no room service, no one came to make bed or change towels. our car was broken in and lost our expensive jackets
Stayed 2 nights in Mar 2024

8/10 Good

Destinee

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice room
Stayed 1 night in Mar 2024

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, amenities
We love the front desk girls and their excellent customer service
Stayed 1 night in Mar 2024

4/10 Poor

David

Business traveller
Liked: Cleanliness, staff & service
Bar closed, got there with police investigating someone in another room.
Stayed 3 nights in Feb 2024

8/10 Good

Taras

Business traveller
Liked: Staff & service, amenities
Всё хорошо, но есть два жирных минуса-недостаточно своих парковочных мест и сомнительное окружение
Stayed 1 night in Mar 2024

4/10 Poor

Lani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Good price, nice breakfast selections, clean lobby and bathroom, somewhat clean room, near UoP, grocery store across the parking lot, lots of parking available. Cons: Dried blood spot on face towel, hair in bath tub, live silverfish on pillow, sketchy area in back parking lot, loud traffic from March Lane, noisy neighbor banging on door at 4am, ill equipped business center area, no visible security cameras or guards.
Stayed 3 nights in Mar 2024

8/10 Good

Kelly

Stayed 1 night in Mar 2024

10/10 Excellent

Zaldy

Stayed 1 night in Mar 2024

2/10 Terrible

Sheri

Stayed 2 nights in Mar 2024
Response from Bianca on 5 Apr 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Lanise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice workers
Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 26 Feb 2024
Thank you so much for rating us. We hope to see you again soon.

8/10 Good

Olive Liaga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building, smells old,but the rooms was clean and everything worked.It share same like parking lot as Food 4 less, The staff was polite and attentive. Over all good for a night stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Attia

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend best western plus Stockton to the travelers to reserve
Stayed 2 nights in Feb 2024
Response from Shelly- General Manager on 22 Feb 2024
Thank you so much for your kind words and support. We look forward to seeing you again next time.

10/10 Excellent

Bobby

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The room was nice and the staff also the only bad thing about our stay was we didn't get much sleep because it sounded like they were running a marathon up stairs for half the night I told the front desk in the morning.not sure if I'll stay here when I come back in April or not
Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 20 Feb 2024
Thank you so much for sharing your experience with us. I am so sorry that the people above you were noisy. On your stay in April we will add you on the top floor so that you do not have to worry about anyone being above you. We really hope to see you again in April.

10/10 Excellent

Zaldy

Stayed 2 nights in Feb 2024

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 15 Feb 2024
Thank you so much for rating us. We hope to see you again soon.

2/10 Terrible

Verified traveller

Business traveller
Someone was having a party on a Thursday night. Had to call the front desk at 2am to complain about the noise.
Stayed 2 nights in Jan 2024
Response from Shelly- General Manager on 8 Feb 2024
First let me start by telling you that I am so sorry to hear about your experience. I can absolutely imagine how frustrating that must have been. I trust that our team acted promptly to resolve this matter. Please do not let this discourage you from staying with us again in the future.

6/10 Okay

Jose

Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 7 Feb 2024
Thank you for taking the time to rate us. We hope to see you again next time.

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place with a lot of free parking. Only thing bad was there weren't any towels in the bathroom?
Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 7 Feb 2024
Thank you so much for your review. I am glad you enjoyed your stay however I am sorry that the room was not properly prepared upon your arrival. I will be sure to follow up with my housekeeping team. Thank you again!

10/10 Excellent

bing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 7 Feb 2024
Wow- Thank you so much for your support. We hope to see you again on your next trip to Stockton

4/10 Poor

Arianne

Disliked: Cleanliness, property conditions & facilities
There was an empty beer bottle on the floor, it makes you question if they cleaned the room or not.
Stayed 1 night in Feb 2024
Response from Shelly- General Manager on 7 Feb 2024
Let me first start by saying Thank you for sharing your concerns. I am so sorry that this happened to you. I assure you I will be addressing this with my housekeeping team. That is certainly not the experience we wish to provide to you.

10/10 Excellent

Brenda

Stayed 2 nights in Feb 2024
Response from Shelly- General Manager on 7 Feb 2024
Wow- Thank you so much for your support and rating. We look forward to seeing you again next time.

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from Shelly- General Manager on 7 Feb 2024
Thank you so much for supporting and rating us. We look forward to seeing you on your next stay.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Shelly- General Manager on 7 Feb 2024
We really appreciate you taking the time to share your rating with us. We hope to see you again soon.

6/10 Okay

Stacey

Stayed 1 night in Jan 2024

10/10 Excellent

Zaldy

Stayed 2 nights in Jan 2024

6/10 Okay

Michael

Stayed 1 night in Jan 2024

2/10 Terrible

maricela

Stayed 1 night in Jan 2024

10/10 Excellent

Rie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There is a food for less next door. Includes breakfast from 6am. The hotel is about 2 miles from highway 5. Price was reasonable. It is January so it's too cold to use the pool. Pretty and maintained well. Seems like a nice place to hold an event.
Stayed 5 nights in Jan 2024
Response from Shelly- General Manager on 22 Jan 2024
Thank you for the wonderful review. We are glad you enjoyed your stay. Come back in the warmer months and the pool is incredibly refreshing! See you then!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Plus Stockton
Nice ample room, great mattress, good breakfast included, per friendly, great stay!
Stayed 1 night in Jan 2024
Response from Shelly- General Manager on 15 Jan 2024
Thank you so much for sharing your experience. I am glad that you had such a great stay. This is exactly the type of stay we wish for our guests. We hope we get to welcome you back again next time.

10/10 Excellent

Londa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shelly- General Manager on 15 Jan 2024
Thank you so much for the 10 out of 10 rating. We are thrilled that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Marsha

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shelly General Manager on 9 Jan 2024
Thank you so much for rating us 5 out of 5. We hope to see you again next time!

8/10 Good

Garima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Shelly General Manager on 9 Jan 2024
Thank you so much for the high rating. We look forward to seeing you on your next trip!

10/10 Excellent

FRANK, Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
It was just what we needed for that trip. The hotel was clean, in good repair and the buildings were secure. Being in the middle of Stockton had noise issues, but I expected that.
Response from Shelly- General Manager on 15 Jan 2024
Thank you for the positive feedback. We greatly appreciate your support. We hope to see you again on your next trip to Stockton!

8/10 Good

FRANK, Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Location was good for our needs, but it is on a main street, so it had it's noise issues. Very clean, well secured hotel.
Stayed 1 night in Jan 2024
Response from Shelly- General Manager on 15 Jan 2024
Thank you for the positive feedback. We greatly appreciate your support. We hope to see you again on your next trip to Stockton!