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Reviews of Trivelles Mayfair

3 out of 5
Trivelles Mayfair
230 Wellington Road North, Manchester, Stockport, England

Reviews

6.6
Rating 10 - Excellent. 72 out of 403 reviews" "
Rating 8 - Good. 127 out of 403 reviews" "
Rating 6 - Okay. 99 out of 403 reviews" "
Rating 4 - Poor. 51 out of 403 reviews" "
Rating 2 - Terrible. 54 out of 403 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Lesley

Travelled with family
Liked: Amenities
Sadly the outside area let the place down. Time and a little money spent on this would make a huge difference, especially when you first arrive. Sweeping up, and planting out some tubs would vastly improve ‘kerb appeal’ As for the interior, little chips off door frames, and marks on walls could do with attention. Carpets generally could do with a bit of a clean. However the warm welcome we received, and efforts to accommodate our group was excellent! Thank you.
Stayed 1 night in Apr 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Enjoyed my weekend stay the room was nice and the receptionist was friendly. The only thing that was a complete let down was the WIFI it was completely useless and didn't work.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Mar 2024
Thank you for your valuable feedback. We hope to see you again.

6/10 Okay

Irene

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights. Room was not serviced.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Mar 2024
Thank you for your valuable feedback.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dreadful
Soon as you walk in it smells through yhe corridors. First room i was given stank of drugs, stained carpet, uneven floor in the bathroom, wall and ceiling coming away and to top it off... blood stains on the radiator. They refused to refund me but did move me into a different room on the ground floor and this was clean and fine. However the radiator was broken on full and the door didnt lock or close properly, so had to prop a chair against it. Avoid this place at all costs.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Seriously needs some TLC
WiFi doesn’t work, facilities nonexistent, room and hotel are in a terrible condition and desperately need some TLC
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay.
The staff when they were actually there seemed disorganised. The hotel itself was generally unclean and unwelcoming. One room had damp, another had a hole in a door. In the morning the room cards stopped working, staff aren't on reception 'til three. They have two numbers on the reception to assist in the absence of staff, both numbers went straight to voicemail.
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

8/10 Good

Tsanko

Stayed 5 nights in Jan 2024

10/10 Excellent

Charles

Stayed 1 night in Jan 2024

6/10 Okay

GARY

Business traveller
Noisy
Woman shouting all through the night
Stayed 1 night in Dec 2023

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what it seems
Photos need to be updated for this hotel. It’s a bit rougher than shown. Decided not to stay & after check-in gave my key to a homeless guy.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Not somewhere I’d go back to .
I was disappointed by the stay, I felt it was dirty and needed more care. The check in was not experience and the area was poorly manned if you wanted to be early too. The room was mediocre for the price with not enough towels.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Worst hotel in the area
This might be the worst hotel I’ve ever stayed in… the toilet was on a slant so it felt like using it in a hill. The shower had mould in and leaked. Plug sockets didn’t work. Bed was just lying on springs. Guy came knocking the door at 10:30am complaining that we needed to check despite the booking saying 11:30? Guy was rude. Definitely wouldn’t stay again and would avoid
Stayed 1 night in Dec 2023

2/10 Terrible

Ana Paula

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and unsafe hotel!
Terrible experience, reception empty about 8pm, I was shouting for someone to check in, after long time a guy came and he told me I should call in a phone, but I did ring , but unresponsive. Bad room, door’s not locked ( unsafe ), bad condition’s toilet, broken mirror, old matress ( my back suffered a lot!) . Don’t reserve, I ‘ve paid almost £100.00 per night for this dirty, unsafe and horrible room!
Mirror broken
Broken and dirty
Broken and dirty
Ceiling cracking and falling
Stayed 2 nights in Dec 2023

6/10 Okay

R B

Stayed 1 night in Dec 2023

6/10 Okay

Ibrar

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2023

2/10 Terrible

Lucy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
Car park not that big so arrive early… reception rarely has staff there and they don’t answer the phone when you ring for them. When the staff do arrive it’s like going to Karen’s diner… Rooms are dirty, warm and smelly, curtains were filthy and crispy they were that dirty. Window did open as the lock was broken tho! Hairdryer in every room is a lie… you have to go and ask for one then wait your turn as they have a couple that they hand out…mine never arrived despite requesting it. Don’t be fooled by the midday check out it’s 1030 and they are banging on your door at 1031 (only time you will see staff!) 12 of us stayed but only one key per room so if your sharing come back together or one will get locked out and will have to sleep outside as there are no staff around to let you in… you may get lucky and another guest will let you in but if your like one of our party whose room has someone dead to the world in it you will find yourself sleeping in the corridor. You will leave the bathroom dirtier than you entered it and good luck going to the loo… For a half decent nights sleep get super drunk which still may not do the trick.
Stayed 1 night in Nov 2023

10/10 Excellent

Ion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Danica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Rupa

Travelled with group
Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Philip

Stayed 2 nights in Oct 2023

4/10 Poor

Fern

Stayed 1 night in Oct 2023

2/10 Terrible

Jason

Stayed 1 night in Oct 2023

2/10 Terrible

Lauren

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 nights at the Trivelles Mayfair as I was in the area for work. When I first entered the room it had an odd smell and was very warm. The wardrobe was situated in the most awkward place but that wasn’t the worst thing. On my last night I noticed a small clear packet that had been shoved down the chair in the corner of the room. I looked closer and saw it was a clear packet which contained a white powder. It takes a lot for me to complain and I looked past the other unclean aspects of the room. However, I honestly find this disgusting, unprofessional and inexcusable. Clearly the housekeeping is not at all thorough. And I am just glad I was travelling alone and not with family including younger members! After seeing this I could not wait to leave and was contemplating sleeping in my car. After seeing everything I felt like I didn’t want to walk on the floor even in socks let alone barefoot after a shower. The shower was either freezing or red hot. There was also no hairdryer in the room/bathroom which was stated there was. I did have another 3 nights booked for the following week however I have cancelled this stay due to feeling unsafe and from what I have seen of the room and the rest of the hotel very unhygienic! Wish I had read the reviews!
Stayed 2 nights in Oct 2023

6/10 Okay

Richard

Stayed 4 nights in Oct 2023

10/10 Excellent

Agsta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. The bathroom was good with a great shower. Overallbthe room was clean, but a couple of surfaces had been missed. The bed was very comfortable. The staff member on check-in was very friendly. The location was perfect for getting to Manchester and Stockport by bus, train or car.
Stayed 1 night in Sep 2023

4/10 Poor

Mike

Business traveller
Disliked: Cleanliness
Bed linen not fresh - hair from last occupants evident
Stayed 4 nights in Sep 2023

2/10 Terrible

Satvinder

Stayed 1 night in Sep 2023

2/10 Terrible

Cheryl

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever again smelly dangerous hotel
My friend cheryl booked this hotel for me what can i say wont be returning wont be recommending avoid at all cost however if you like sleeping on wee stained mattresses and questionable dried white body fluid then this is the hotel for you staff where helpfully if you could find a staff member the hotel run down smelt really bad to the point i went a bought air fresher blankets and pillows for myself and my other friend in the other room budget hotels yes but health hazardous i was biten through the night on my face disnt dare use the shower cable ties holdnthe shower head was concering if we could have got another hotel we would felt gulty leaving the girl who had to attempt it for a second evening.
Stayed 1 night in Sep 2023

2/10 Terrible

Cheryl

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel faulty towers
When first hot the property we where really confussed about it as the images that where advertise where not what we go. The hotel was boarded up on many of the wondows when we got in the car park we sat a conservatory with whitened out windows and disgusting dirty mattress up against them. Now i had booked 2 room a twin fir 2 night and single room for one as myself and my friends where attending a very special event. When got reception the young was quite rude and very stand offish. When walking to the hall way the smell was so pungent mould smoke and not plesant when got to room wesaw stains the sheet as we pulled back i nearly died the was not mattress protector they was pubic hair urine stains blood stains and some questionable white dried stains. I went to reception as if they had a clean room so he show us to another room admittedly slightly cleaner. Damp on the cleaning carpet was matted and matress covered in stains couldnt walk around barefoot our foot ware stuck to the carpet. The next curtain witch i amsume should be white was dirty brown and stunk the first night i was biten all up my legs as was my froend in the other room fliwing morning went to make a coffee and i got an electric ahock from the kettle then the extension wire in the wall sparked we trued to tell some one bit they where not interested if i could have booked another hotel i would of disgust there are some many more faults with it but environmental health should shut it down
Stayed 2 nights in Sep 2023

4/10 Poor

Zara

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check in staff were wonderful, but this is the worst hotel I've ever stayed in. The family room was in a dark, stuffy attic, and I had to carry heavy luggage up and down the stairs, as there's no lift. My card didnt work, and as reception isn’t staffed until 11am, I had to sit for ages waiting for someone to fix my card. The contact phone numbers left on the wall got no reply. Beds were not made or changed in the entire stay (3 days) The area is pretty grim with nowhere to eat or shop for food, other than a petrol station and takeaway about half a mile walk away.
Stayed 3 nights in Sep 2023

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived at the property on the Monday evening and was left waiting outside for a good 10mins, as there was no-one on reception to open the doors, which you had to ring a bell for to gain access. The room that I was given was up in the eaves, with only one skylight window. The blackout blind on it was tatty to say the least. The carpet in the room was so old and dirty that I didn’t want to walk on it, even in socks. The bedding, although clean, had several hairs on the pillowcases, likely from the housekeeper. The en-suite floor was in a state of disrepair and again, I didn’t want to walk on it in bare feet. The shower head was full of limescale and the shower heat control was awful. It was either scalding hot or too cold. Any slight movement on the control handle would send the water temperature to the extreme in either direction. Apart from that, the bed itself was comfortable and the tiling in the bathroom was at least clean and tidy. All in all, the whole property inside and out, is in a state of disrepair and in need of investment to bring it up to a habitable standard imo.
Stayed 4 nights in Sep 2023

4/10 Poor

Kerry

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Gavin

Stayed 2 nights in Aug 2023

4/10 Poor

Ashley

Stayed 2 nights in Aug 2023

2/10 Terrible

kate

Travelled with family
Disliked: Amenities
Absolutely filthy throughout and very run down. Not as photos.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Change your mattresses.
Big TV with freeview was excellent. The microwave, fridge and a kettle all very useful. The bed needed a new mattress, I could feel every spring. So overall disappointing. If it had had a comfortable bed it would have been good value.
Stayed 1 night in Jul 2023

2/10 Terrible

Mrs M I

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer care Zero especially for those arriving after11pm We had no choice but to book it a second time just to give them a second chance. During our previous stay the communial staircarpet smell terrible. Smoking was being done in the bedrooms and no wifi even though advertised. We all had to congugate in the very small entrance lobby inorder to get wifi.
Stayed 4 nights in Jul 2023

6/10 Okay

Jackie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Basic accommodation is fine, but looking tired & in need of a good clean.
Stayed 1 night in Jul 2023

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Ralph

Stayed 1 night in Jul 2023

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value of money
It was really good. Room was nice and tidy. Though they need to fix shower.
Stayed 1 night in Jul 2023

6/10 Okay

L

Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Stayed 1 night in Jun 2023

6/10 Okay

Roy

Business traveller
Disliked: Property conditions & facilities
Wasn’t impressed at all , not for £117 for 2 nights , just bed no food vending machine In reception
Stayed 2 nights in Jun 2023

4/10 Poor

Musaab

Stayed 2 nights in Jun 2023

8/10 Good

Lorna

Stayed 1 night in May 2023

10/10 Excellent

MR S

Stayed 1 night in May 2023