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Reviews of Airth Castle Hotel & Spa

3.5 out of 5
Airth Castle Hotel & Spa
Airth, Stirlingshire, Falkirk, Scotland

Reviews

7.0

Good

Rating 10 - Excellent. 110 out of 420 reviews" "
Rating 8 - Good. 114 out of 420 reviews" "
Rating 6 - Okay. 93 out of 420 reviews" "
Rating 4 - Poor. 66 out of 420 reviews" "
Rating 2 - Terrible. 37 out of 420 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a winner
My wife and I and our son and his partner stayed three nights at Airth Castle. Some of the reviews we had read beforehand made us nervous. We believe the hotel is currently upgrading their bedrooms and during our stay we did see some upgraded rooms which looked really good. Both our rooms had not been upgraded so were a tad disappointing. Having said that the rest of the hotel lived up to expectations and were clean and modern and very comfortable. The restaurant area and lounge bar were very comfortable. Hotel food is notoriously disappointing but our meals dispelled this generality. The restaurant food is excellent and our evening meals would not disgrace any high class restaurant. The quality, presentation and service were outstanding and none of us could fault a thing. Breakfast in such a large hotel dealing with lots of people can be difficult but again we were not disappointed and could not fault it. The staff are young but all wear uniforms and are well trained. The spa and pool areas are clean and everything worked. The steam room and sauna were excellent and the pool was comfortable. When all the rooms are upgraded this facility will be superb. Will be happy to return
Stayed 3 nights in Oct 2022

2/10 Terrible

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Best part about the hotel is the staff. The hotel is in a bad need of a major cash injection. Booked Junior Suite the room did not look like the pictures on Expedia. There were stains on carpet, furniture was in need of being badly replaced and bathroom looked like it was Installed in the 60s. Very disappointing given how much it was for a night stay. Hotel needs to be closed to be done up. I would avoid the spa unless you want to be hit by overwhelming smell of chlorine. Which you can smell from lobby! Not relaxing.
Stayed 1 night in Oct 2022

6/10 Okay

Shanaz

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed for one night to attend a wedding in a nearby venue. The best thing about this hotel are the friendly staff. Accommodation is not within the Castle itself but in another building close by. As stated in previous reviews the rooms are very dated and worse for wear. The curtains in room 227 were torn and the furniture has seen better days. Not sure how the hotel has achieved its 4 stars. Breakfast was very mediocre. We didn’t have time to use the spa facilities. In hindsight, I wished I had booked one of the cheaper chain hotels in the area. This hotel was a disappointment and not worth the money paid.
Stayed 1 night in Oct 2022

4/10 Poor

Peter

Business traveller
Disliked: Staff & service
Don't have high expectations
From the outside the hotel looks good. I stay in 1-2 hotels every week and whereas I don't think I'm fussy I had a few issues with this one and drove away feeling somewhat disappointed with my stay. Staff generally seemed a bit unwelcoming (except the front person in the morning checkout), like when as an employee you're annoyed with the establishment & can't find reason to smile. I was ignored at the bar and then the bartender served someone else while I waited which annoyed me. I ate in the restaurant; bought the ribeye at £28 (!) which arrived slightly over cooked (I ordered rare & received medium) and still cold in the middle! The stilton sauce was also partially frozen immersed in some hot oil so I stirred it with a chip for a while until it melted together. The rest of the food on the plate was also only lukewarm, including a fried mushroom that was completely cold. Then I was overcharged for the steak (£31 which is the fillet steak price) but managed to get a refund from the helpful lady the next morning. In my room I wanted a cup of tea only to find there was no milk provided. By this stage I was so exasperated I couldn't be bothered mentioning it so drank water instead. The bed was old and 5/10 in comfort. The bathroom needed updating 10 years ago. the gym was okay in providing cardio equipment, a few weights and a couple of benches and served the purpose of a gym-away-from-home.
Stayed 1 night in Oct 2022

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Alistair

Stayed 1 night in Oct 2022

8/10 Good

Margaret

Liked: Cleanliness, staff & service
A pleasant overnight stay. Room was clean, bed was ok. Used the swimming pool, which was cold but tolerable and other amenities. Nice breakfast and a late check out.
Stayed 1 night in Sep 2022

6/10 Okay

Olivia

Stayed 1 night in Sep 2022

10/10 Excellent

Kylie

Stayed 1 night in Sep 2022

4/10 Poor

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
My husband booked an overnight stay for my 50 th birthday the room was very dated and the bed had no valance sheet around it with a plain white cover. The bathroom had cracked tiles and black mould. The furniture was very old with chips and marks on it. The service in the restaurant was very slow and the bar area was cold and not well lite. The best area was the pool area. I won’t return there and was very disappointed for the price.
Stayed 1 night in Sep 2022

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at Airth Castke for a one night stay on BBD option, we had a beautiful meal, couple of Guinness ,,, oh it was delicious!! We asked reception if they had any availability for another night ,,, they said”absolutely!! ( beautiful wee lassie in reception) ,,, another stunning meal was had. We spoke with the owner and told him we were from Coatbridge,, he reminisced about his family coming from here!! Offered us a drink!! Such a pleasant fella,,, we can see there is a hard times for the hospitality industry but he is doing his upmost to keep this place going!!! Please go and support him, it’s a fantastic place, spa is awesome and the staff are just exceptional in their time they have for every person that walks through the door!!! I seen a few greeting face customers and would Like to ask them to pack it in,,,, that’s someone’s son or daughter you are throwing your jibes to( just imagine that was your child) !!!! Cut it out!!! They are our Scottish weans and we won’t put up with you speaking to them like that!!! You can stay away!!! All the best to you all,, good times will come again x
Stayed 1 night in Sep 2022

6/10 Okay

Ross

Stayed 1 night in Sep 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well turned out hotel grounds and castle well looked after superb restaurant
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Having read recent reviews we werent sure what to expect but we had a lovely well decorated clean tidy room with a big comfy bed. The staff were all polite and curteous. Breakfast was nice . We used the pool at 7am when it was quiet which was very clean.
Stayed 1 night in Aug 2022

10/10 Excellent

Alex

Stayed 1 night in Aug 2022

8/10 Good

ANTONY

Stayed 1 night in Aug 2022

4/10 Poor

Michael

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely big room, a bit dated but very clean, great powerful shower. Nice modern reception and restaurant, not so clean though. Dusty window sils and blinds, carpet in corridors needed a good hoover. Pool and spa area excellent
Stayed 2 nights in Aug 2022

2/10 Terrible

John

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room bore no resemblance to web site pictures no amenities in room had to ask for soap etc
Stayed 2 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, nice comfy bed food was good
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Basic hotel to stay overnight in. Cleanliness could have been improved and the rooms need a touch up as overall looked rather shabby. Breakfast had a good variety.
Stayed 1 night in Aug 2022

8/10 Good

Ian

Liked: Staff & service, amenities
Room needs upgraded
Stayed 1 night in Jul 2022

4/10 Poor

Innes

Liked: Room comfort
Disliked: Cleanliness, staff & service
Airth Castle, not what it used to be.
My wife and I have stayed at Airth Castle a number of times and have always been very pleased, hence the return stays. This visit was completely different...... the room, this was very dated and old (green bathroom with green tiles) the carpet was threadbare, very poor lighting for make up etc but the bed was comfortable and clean. The bar area, this was probably the biggest let down. On both days of our stay we arrived at the bar area about lunchtime where the bar was covered in 50+ glasses and bottles, dirty from the night before. Serious lack of staff was evident in the waiting time at the bar and the cleanliness of this area. No ice buckets available for a bottle of wine of 3 occasions of our stay. Staff constantly having to go to another bar to get clean glasses. Actually have nothing positive to say about this area. The restaurant, food was amazing and of a very high standard. Unfortunately it was also clear in this area that the waiting staff were short of staff. On our second night we waited 50 mins for a drink as there was a wedding being held and the bar staff were serving the wedding guests first. I unfortunately have lots of other negatives but not enough space to write here. We were hoping to spend xmas at Airth (have stayed over xmas before) but will definitely not be wasting our money. Its a shame this place has went so downhill!
Stayed 2 nights in Jul 2022

10/10 Excellent

Meggan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and lovely staff.
Stayed 3 nights in Jul 2022

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Had a lovely stay, bed very comfortable. Only thing about room was that there was no power points near the bed & phone had to be charged across the room. Other than that we had a wonderful stay.
Stayed 2 nights in Jun 2022

10/10 Excellent

Stephen

Stayed 1 night in Jun 2022

8/10 Good

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly service
Lovely spacious very clean room, bed and pillows very comfortable. Lovely walks for our 2 little puppies. Have stayed many times but this time we found the dinner menu a little limited and I missed the fruit at breakfast.
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Shaun

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2022

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was very much looking forward to staying in the property. Beautiful grounds and castle and it was peaceful. However on arrival there were a number of things that disappointed me On the website we were told we could book in at 2 so we booked a taxi for 2.30 as we were going to a high profile concert that evening and wanted to get into town early ahead of traffic etc. on arrival we were told check in wasn’t till 3 and could leave our bags behind the desk. We decided to put our bags back in our cars as they were probably safer there. We went to the bar area and it was mayhem. Lots of new arrivals , the gas wasn’t working for the beer pumps, young untrained staff who hadn’t a clue what they were doing ( one asked me how to make a long vodka!). Not their fault as there was no senior management on to supervise them! One lady ordered a coffee and was told “ I only do drinks I don’t do coffees” to which she stormed off. We then move onto breakfast. Cold and ran out of sausages. Firstly there were no coffee cups then when they brought them out they were stained. Not what you expect from this kind of establishment. During breakfast I heard other people complain about different things like no towels in their rooms and holes or cracks in the bathroom floor! To finish it off when we went back to our room the key fob to our door fell right inside the mechanism which resulted in maintenance having to be called We won’t be staying again nor recommending Airth castle to anyone e
Stayed 1 night in Jun 2022

4/10 Poor

William, Aberdeenshire

Disliked: Cleanliness, property conditions & facilities
Challenging - told I was staying in the castle (the old bit) - walked up and buzzer to let me in didn’t work - then when door jammed they started arguing whether I was pushing or pulling the door despite it saying pull on the door - problem is that it says pull on both half’s of door but the side nearest the buzzer where you have to stand to speak to them is permanently locked with a bolt from inside ! Then inside the door card didn’t work ! Came back later evening from a concert and was going to go to the bar but was closed ! In the room it was hot and stuffy and the lights didn’t work ! The phone to reception didn’t work ! The only way to open the window was to prop it open with a mug ! There was a tray with coffee and biscuits - well 1 biscuit in the open pack kindly left by the last guest ! Room and bathroom were old and tired ! Breakfast food was OK tasted and plentiful but cold despite me being there at 8.00AM in a 7.00AM to 10.00AM window.
Stayed 1 night in Jun 2022

2/10 Terrible

Malcolm

Stayed 1 night in Jun 2022

8/10 Good

Doris

Stayed 2 nights in May 2022

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price paid.
Stayed 1 night in May 2022

4/10 Poor

Caren

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The accomodation is screaming out for renovation, it is simply tatty. I had to change rooms on arrival because the first was unacceptable. Why they offered it to anyone at £137 in the first place I don't know. Getting by on nice staff and local scenery isn't good enough.
Stayed 1 night in May 2022

10/10 Excellent

Tracy

Stayed 1 night in May 2022

10/10 Excellent

David, Dunfermline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden grounds and quiet rural setting. The staff could not have been more accommodating. Health club facilities were impeccable. Very enjoyable stay.
Stayed 1 night in May 2022

2/10 Terrible

Megan

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Rooms very poor quality for price we paid, this is not a £100 a night hotel! Everything felt dirty, bathroom floor sticky, sink wouldn’t drain, poor WiFi signal, breakfast rubbish, also staff unhelpful and actually rude at some points - to the guy who’s first night it was on the bar, I’m sorry for the way you were spoken to by the more experienced barmaid (or your manager), she was extremely rude and dismissive of you as well as myself and other guests, it was very uncomfortable. Would not recommend.
Stayed 1 night in Apr 2022

4/10 Poor

Lorraine

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Karen

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing
Really disappointing. Booked DBB. Room desperately in need of upgrade and improvement. Set menu for pre booked DBB extremely limited. Check in more than 2 hours after confirmation stated so a wasted day waiting about to get into the room. Some staff pleasant enough and some absolutely unhelpful. Appeared very short staffed as long waiting times for meals.
Stayed 2 nights in Apr 2022

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room did not have the very basic amenities such a glass to drink from or even tea and coffee facilities. Quite disappointing.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Decent place, but was expecting more/better. Shame you don’t actually stay in the Castle itself, you get a room in the building to the side of it. Breakfast was good though and the spa and gym facilities were good too. The room looked quite dated but I guess it kind of fits with what you expect a castle to be like.. but could be better a little moderner.
Stayed 1 night in Mar 2022

10/10 Excellent

paul

Stayed 1 night in Mar 2022

6/10 Okay

RICARDO

Business traveller
Disliked: Cleanliness, staff & service, room comfort
very disappointed
there was no cleaning in the room, the room was cold, never been top up the soap,shampoo, towel, cleaning the toilet, I stayed for 3 days and was not clean at all. breakfast very slow as we are rushing to get to work. 8 am should be ready and not just starting to prepare.
Stayed 3 nights in Mar 2022

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good,leisure facilities great, breakfast great, evening meal a disappointment , poor menu, cold and tasteless
Stayed 1 night in Mar 2022

4/10 Poor

Matthew

Stayed 1 night in Mar 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful!
We stayed for 2 nights with our French Bulldog. The staff were amazing and treated our little one as a special guest. They even cooked a steak for him when we dined at the grill. The staff couldn’t do enough for us. We used the pool area and spa facilities, and there was a lovely off road walk for dogs. We had a lovely stay and we’ll definitely be going back. The hotel was elegant but the staff made it for us.
Stayed 2 nights in Mar 2022

8/10 Good

Alex

Liked: Staff & service
One might stay
Main areas of the hotel are fantastic but the rooms are dated and worn. Bed was a bit lumpy and uncomfortable. Spa was great, meals were great service was great just the rooms that fell short for me.
Stayed 1 night in Mar 2022